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LAST UPDATE July 01, 2017

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Who is Telus to tell me who I should be donating to?

I don't feel TELUS should be overcharging so they can make donations to anyone at all!  Not with my money! 

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Consumer Alert - Collectors can't keep calling you

The Supreme Court of British Columbia has confirmed Consumer Protection BC’s ruling that CBV Collection Services Ltd. (CBV), a national debt collection agency, broke the province’s consumer protection law. This judgment confirms Consumer Protection BC’s position that the company must stop attempting to contact debtors after the person has requested that communication be in writing only.

It’s simple - if a person requests communication in writing only, they are well within their right to do so. Collectors can’t keep trying to reach them by phone; this includes the use of auto-dialers.

A copy of the court’s full judgment is available on the Supreme Court of BC website. CBV has the right to file an appeal with the BC Court of Appeal within 30 days of the decision.

There is more to know about this, please read our press release for all the details.

Getting calls from a debt collector?
Debt collectors are allowed to contact you about the debts you owe. That being said, you have the right to be contacted in writing only. To request this, complete a “communication in writing only” form which can be found on this page of our website. Once you send the completed form to a debt collector with a proof of delivery (fax transmission report, registered letter receipt, etc.), they are not allowed to contact you by telephone.

Source: This came by email so there is no link

Supreme Court Judgement
CBV Collection Services Ltd. vs. Consumer Protection B.C. and Melissa La Croix
Doclet S152484

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Telus invests into community
Penticton Western News - April 15, 2010

Cable splicers for Telus Glen Rogatsching (left) and Byron O’Brien work on replacing cables as part of a investment Telus has made in Penticton to extend the reach and speed of wireless broadband services.
Kristi Patton/Western News

A $7 million investment by Telus into Penticton bringing new television options also will benefit the Okanagan College’s Centre of Excellence.

Telus is donating $100 to the college’s initiative for every new Telus TV client in Penticton who signs up before March 2, 2011.

“We’re excited that Telus has chosen to support the Centre of Excellence through its campaign in the South Okanagan,” said Jim Hamilton, president of Okanagan College. “The commitment of Telus and its employees to the communities they serve is well-known.”

The Centre of Excellence in Sustainable Building Technologies and Renewable Energy Conservation will provide space for research, development and testing by industry and not-for-profit organizations for green and environmentally-focused innovation. Companies working on cutting-edge technology can involve students in their research. It also will provide amenities for students, staff and the community at large.

The Telus investment in Penticton will continue to extend the reach and speed of its advanced wireline and wireless broadband services.

“This year, as part of our $650 million investment across British Columbia, we are focusing $7 million on bringing the benefits of one of the world’s most advanced wireless networks, high-speed internet and high definition Telus TV to our customers right here in Penticton,” said Doug Driver, Telus service manager for Penticton.

Telus TV offers more than 400 channels, including 40 in high definition, an HD personal video recorder that allows users to record, pause and replay live TV and HD pay-per-view. The new service also offers onscreen call display right on your TV and time shifting to catch programs outside the local time zone.

Driver said the Telus commitment to Penticton extends beyond infrastructure and new services. Over the past 10 years Telus team members and retirees in Penticton have contributed more than $40,000 to charitable and community organizations.

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MARCH 27, 2011

If you want Telus TV you also get a phone to go along with it.  Can't just have TV by itself.

On March 27, 2011 when we called Telus to ask about hooking up two TV's, we were told Telus's cheapest Satellite TV plan costs $40 per month for the first 6 months and then $64 per month after that.

Why do you need a phone to get Satellite TV??

If you have two TVs and you choose the three year plan:

1 PVR = FREE otherwise $15.00 per month for PVR
1 Regular Receiver = $10.00 per month for 3 years or $199 if you buy.

The part highlighted in yellow above includes the price of the Free PVR and 1 Regular Receiver $10.00 per month

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Telus Committed to communication growth in Vernon area
April 14, 2010 - Vernon Morning Star - page B18

Advanced wireline and wireless broadband services are being enhanced in Vernon thanks to Telus' $8.5 million investment in this community for 2010.

"This year, as part of our $650 million investment across British Columbia, we are focusing $8.5 million on bringing the benefits of one of the world's most advanced wireless networks, high speed internet and high definition Telus TV to our customers right here in Vernon," said Michael Lloyd, Telus field support manager for Vernon.

Specifically, health care, environment and First Nations initiatives are benefitting from Telus' investment in B.C.  Improved patient outcomes and more efficient care result when communications are made easier says Darren Enwistle, Telus president and chief executive officer.

Further, electronic document transfer decreases dependence on natural resources.

"We are also helping our clients reduce their impact on the environment by providing the latest telecommuting, conferencing and data management solutions enabling the movement of ideas and information instead of people, vehicles and paper." said Entwistle.  "Advanced broadband services are also enabling new education and commerce opportunities for dozens of Aboriginal communities in British Columbia," he said.

This year Telus will also continue to expand its wireless broadband network in Vernon, building on the November 2009 launch of the fastest and biggest wireless network in British Columbia and Canada.

"Since 2000, Telus our 33 team members and many retirees in Vernon have contributed $650,000 to charitable and community organization in Vernon," said Lloyd.

Telus is donating $100 for every new Telus TV client in Vernon who signs up before March 2, 2011 to the Building a Tower of Care Campaign in support of the Vernon Jubilee Hospital.

Tower of care campaign co-chair Joanne Kineshanko appreciates Telus' continued support.  "Our success is dependant on the generosity of philanthropic companies like Telus.  I would like to extend a big thank you to the Telus team for their caring support."  she said.

"Through our campaign over 120,000 residents in the North Okanagan and Columbia-Shuswap will benefit from improvement to Vernon Jubilee Hospital."

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Telus TV complaints on the Complaints Board

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If you wish to make a complaint about Telus TV donations

 Industry Canada told us you can make a complaint to the Commissioner for Complaints for Telecommunications Services (CCTS)

Industry Canada – Office of Consumer Affairs
Industry Canada is a federal government department whose mission is to foster a growing, competitive, knowledge-based Canadian economy. Industry Canada’s program areas include developing industry and technology capability, and setting telecommunications policy

You can try using the services of the Commissioner for Complaints for Telecommunications Services (CCTS). The CCTS, of which Telus is a member, is an independent, non-governmental agency with a mandate to receive, to facilitate the resolution of, and, if necessary, resolve eligible consumer and small business complaints relating to certain retail telecommunications services. For more information, the CCTS may be contacted at:

Commissioner for Complaints for Telecommunications Services
P.O. Box 81088
Toll-Free: 1-888-221-1687
Toll-Free fax: 1-877-782-2924
E-mail: info "at"

You can try but they didn't help us try and get a free wireless stick from Telus after Telus sold us an older Sierra 598 CDMA stick Oct 22, 2009 and then deploying its newer faster network on Nov 4, 2009 on which the older stick won't work.  It wasn't until our contract ran out that Telus offered us a new stick if we signed up for two years, and only after surfing slow for an entire year.  We tried the newer Heuweii wireless stick but it didn't work in our area out Westside Road on the Westside of Okanagan Lake because the signal was not strong enough for us here.  We are still surfing slow and paying the same price as someone surfing faster on Telus Mobility's newer faster network, and with the same small 5 GB data plan that is Telus Mobility's largest plan.

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We contacted the CRTC in regards to Telus' $100 donations and this is the reply we received.


Thank you for taking the time to contact the CRTC.

The matter identified in your message is not regulated by the CRTC.

The CRTC does not have any advice for you in this regard.

Thank you again for contacting the CRTC.

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This is what the Competition Bureau said

Competition Bureau

Thank you for the information you provided regarding your issues with Telus.

We have reviewed your information and determined that the matter you have raised cannot be addressed by the Bureau since it does not fall within our mandate. Although our role is to protect and promote competitive markets and enable informed consumer choice, the legislation we enforce does not prohibit every activity that may be perceived to be unfair, distasteful or offensive. We regret that we cannot offer further assistance.

We invite you to visit our Web site,, to learn more about the work of the Competition Bureau and to access public information on case developments and general information about our programs and activities.

Thank you again for taking the time to bring this matter to our attention.

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This is what the CBSC said

The CBSC provides recourse for members of the public who wish to complain about the application of the industry’s Codes and standards.

The Canadian Broadcast Standards Council (CBSC) has received your correspondence concerning a Telus TV promotion.

Unfortunately, your complaint does not come within the purview of the CBSC's mandate and thus we are unable to formally pursue your complaint. Telus TV is not a member of the CBSC because we only deal with individual stations and Telus TV is a satellite TV provider, not an actual broadcaster. On top of that, we only deal with broadcast content, not off-air events or promotions.

I suggest that you contact your provincial consumer protection agency for more information regarding the promotion that bothers you (they deal with consumer issues and unfair promotions). I regret not being able to help you any further.

If in the future you should have any further concerns regarding content that you saw or heard on private Canadian television or radio, please contact us as soon as possible after the broadcast with the date, time and station and we will be glad to deal with your complaint right away.

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Directory of where to send other complaints

Canadian Consumer Handbook 2008-2009

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Consumer Protection Act

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The CRTC does not take complaints about wireless and cell phone services, but the CRTC's website has information about where you can complain about your cell phone or wireless service.

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From the CRTC website

Loud TV commercials and sound levels
Sometimes when you’re watching TV, a loud commercial message can really startle you. Or maybe you've noticed a big difference in the sound level from one TV channel to another – or even from one program to another.

Report problems with TV sound levels
If you’re having problems with sound levels, tell your TV service provider. Note the date and time you experienced the problem, and which channel and program or commercial you were watching.

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And just one more thing, why do hospitals of all places need donations?

Is it because of government mismanagement of taxpayer dollars?

Everyone's basic needs should come before all else you would think, and no donations should be needed for basic necessities you would think!  Yet we need donations at food banks?

There shouldn't be code purples at Vernon Jubilee Hospital unless there was a war or something like it, but yet even with Telus' (your) donation, Vernon Jubilee Hospital has had several code purples without a war and without anything like a Sept 11th attack.

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About Telus Wireless High Speed Internet Stick Ripoff

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