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Telus TV RIP-OFF
WHO IS TELUS TO TELL ME WHO I
DONATE $100 FOR CHARITY TOO?
Fill out the form below to make a comment, if you
have something to add to this.
July 01, 2017
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be sure you see any updates.
Who is Telus to tell me who I should be
I don't feel TELUS should be overcharging so
they can make donations to anyone at all! Not with my money!
|Consumer Alert - Collectors can't
keep calling you
Court of British Columbia has confirmed Consumer Protection BC’s
ruling that CBV Collection Services Ltd. (CBV), a national debt
collection agency, broke the province’s consumer protection law.
This judgment confirms Consumer Protection BC’s position that
the company must stop attempting to contact debtors after the
person has requested that communication be in writing only.
It’s simple - if a person requests communication in writing
only, they are well within their right to do so. Collectors
can’t keep trying to reach them by phone; this includes the use
A copy of the court’s full judgment is available on the Supreme
Court of BC website. CBV has the right to file an appeal with
the BC Court of Appeal within 30 days of the decision.
There is more to know about this, please read our
press release for all the details.
Getting calls from a debt collector?
Debt collectors are allowed to contact you about the debts you
owe. That being said,
you have the right to be
contacted in writing only. To request this,
complete a “communication in writing only” form which can be
found on this page of our website. Once you send the completed
form to a debt collector with a proof of delivery (fax
transmission report, registered letter receipt, etc.), they are
not allowed to contact you by telephone.
Source: This came by email so there is
Supreme Court Judgement
CBV Collection Services Ltd. vs. Consumer Protection B.C. and
Melissa La Croix
Telus invests into community
Penticton Western News - April 15, 2010
Cable splicers for Telus Glen Rogatsching (left) and Byron
O’Brien work on replacing cables as part of a investment Telus
has made in Penticton to extend the reach and speed of wireless
Kristi Patton/Western News
A $7 million investment by Telus into Penticton bringing new
television options also will benefit the Okanagan College’s
Centre of Excellence.
Telus is donating $100
to the college’s initiative for every new Telus TV client in
Penticton who signs up before March 2, 2011.
“We’re excited that Telus has chosen to support the Centre of
Excellence through its campaign in the South Okanagan,” said Jim
Hamilton, president of Okanagan College. “The commitment of
Telus and its employees to the communities they serve is
The Centre of Excellence in Sustainable Building Technologies
and Renewable Energy Conservation will provide space for
research, development and testing by industry and not-for-profit
organizations for green and environmentally-focused innovation.
Companies working on cutting-edge technology can involve
students in their research. It also will provide amenities for
students, staff and the community at large.
The Telus investment in Penticton will continue to extend the
reach and speed of its advanced wireline and wireless broadband
“This year, as part of our $650 million investment across
British Columbia, we are focusing $7 million on bringing the
benefits of one of the world’s most advanced wireless networks,
high-speed internet and high definition Telus TV to our
customers right here in Penticton,” said Doug Driver, Telus
service manager for Penticton.
Telus TV offers more than 400 channels, including 40 in high
definition, an HD personal video recorder that allows users to
record, pause and replay live TV and HD pay-per-view. The new
service also offers onscreen call display right on your TV and
time shifting to catch programs outside the local time zone.
Driver said the Telus commitment to Penticton extends beyond
infrastructure and new services. Over the past 10 years Telus
team members and retirees in Penticton have contributed more
than $40,000 to charitable and community organizations.
MARCH 27, 2011
If you want Telus TV you also get a phone to go along with it. Can't just
have TV by itself.
On March 27, 2011 when we called Telus to ask about hooking up two TV's, we were
Telus's cheapest Satellite TV plan
costs $40 per month for the first 6 months and then $64 per month
Why do you need a phone to get Satellite TV??
If you have two TVs and you choose the three year plan:
1 PVR = FREE otherwise $15.00 per month for PVR
1 Regular Receiver = $10.00 per month for 3 years or $199 if you buy.
The part highlighted in yellow above includes the price of the Free PVR and 1
Regular Receiver $10.00 per month
Telus Committed to communication growth in Vernon area
April 14, 2010 - Vernon Morning Star - page B18
Advanced wireline and wireless broadband services are being enhanced
in Vernon thanks to Telus' $8.5 million investment in this community
"This year, as part of our $650 million investment across British
Columbia, we are focusing $8.5 million on bringing the benefits of
one of the world's most advanced wireless networks, high speed
internet and high definition Telus TV to our customers right here in
Vernon," said Michael Lloyd, Telus field support manager for Vernon.
Specifically, health care, environment and First Nations
initiatives are benefitting from Telus' investment in B.C.
Improved patient outcomes and more efficient care result when
communications are made easier says Darren Enwistle, Telus president
and chief executive officer.
Further, electronic document transfer decreases dependence on
"We are also helping our clients reduce their impact on the
environment by providing the latest telecommuting, conferencing and
data management solutions enabling the movement of ideas and
information instead of people, vehicles and paper." said Entwistle.
"Advanced broadband services are also enabling new education and
commerce opportunities for dozens of Aboriginal communities in
British Columbia," he said.
This year Telus will also continue to expand its wireless
broadband network in Vernon, building on the November 2009 launch of
the fastest and biggest wireless network in British Columbia and
"Since 2000, Telus our 33 team members and many retirees in
contributed $650,000 to charitable and community organization in
Vernon," said Lloyd.
Telus is donating $100 for every new Telus
TV client in Vernon who signs up before March 2, 2011 to the
Building a Tower of Care Campaign in support of the Vernon Jubilee
Tower of care campaign co-chair Joanne Kineshanko appreciates
Telus' continued support. "Our success is dependant on the
generosity of philanthropic companies like Telus. I would like
to extend a big thank you to the Telus team for their caring
support." she said.
"Through our campaign over 120,000 residents in the North
Okanagan and Columbia-Shuswap will benefit from improvement to
Vernon Jubilee Hospital."
Telus TV complaints on the
If you wish to make a complaint about Telus TV donations
Industry Canada told us you can make a complaint to the
Commissioner for Complaints
for Telecommunications Services (CCTS)
Industry Canada – Office of Consumer Affairs
Industry Canada is a federal government department whose mission is
to foster a growing, competitive, knowledge-based Canadian economy.
Industry Canada’s program areas include developing industry and
technology capability, and setting telecommunications policy
You can try using the services of the Commissioner for Complaints for
Telecommunications Services (CCTS). The CCTS, of which Telus is
a member, is an independent, non-governmental agency with a mandate
to receive, to facilitate the resolution of, and, if necessary,
resolve eligible consumer and small business complaints relating to
certain retail telecommunications services. For more information,
the CCTS may be contacted at:
Commissioner for Complaints for Telecommunications Services
P.O. Box 81088
OTTAWA ON K1P 1B1
Toll-Free fax: 1-877-782-2924
E-mail: info "at" ccts-cprst.ca
You can try but they didn't help us try and
get a free wireless stick from Telus after Telus sold us an older
Sierra 598 CDMA stick Oct 22, 2009 and then deploying its newer
faster network on Nov 4, 2009 on which the older stick won't work.
It wasn't until our contract ran out that Telus offered us a new
stick if we signed up for two years, and only after surfing slow for
an entire year. We tried the newer Heuweii wireless stick but
it didn't work in our area out Westside Road on the Westside of
Okanagan Lake because the signal was not strong enough for us here.
We are still surfing slow and paying the same price as someone
surfing faster on Telus Mobility's newer faster network, and with
the same small 5 GB data plan that is Telus Mobility's largest plan.
We contacted the CRTC in regards to Telus' $100 donations and this is the reply
Thank you for taking the time to contact the CRTC.
The matter identified in your message is not regulated by the CRTC.
The CRTC does not have any advice for you in this regard.
Thank you again for contacting the CRTC.
This is what the Competition Bureau said
Thank you for the information you
provided regarding your issues with Telus.
We have reviewed your information and determined that the matter you
have raised cannot be addressed by the Bureau since it does not fall
within our mandate. Although our role is to protect and promote
competitive markets and enable informed consumer choice, the
legislation we enforce does not prohibit every activity that may be
perceived to be unfair, distasteful or offensive. We regret that we
cannot offer further assistance.
We invite you to visit our Web site,
www.competitionbureau.gc.ca, to learn more about the work of the
Competition Bureau and to access public information on case
developments and general information about our programs and
Thank you again for taking the time to bring this matter to our
This is what the CBSC said
provides recourse for members of the public who wish to complain
about the application of the industry’s Codes and standards.
The Canadian Broadcast Standards Council (CBSC) has received your
correspondence concerning a Telus TV promotion.
Unfortunately, your complaint does not come within the purview of
the CBSC's mandate and thus we are unable to formally pursue your
complaint. Telus TV is not a member of the CBSC because we only deal
with individual stations and Telus TV is a satellite TV provider,
not an actual broadcaster. On top of that, we only deal with
broadcast content, not off-air events or promotions.
I suggest that you contact your provincial consumer protection
agency for more information regarding the promotion that bothers you
(they deal with consumer issues and unfair promotions). I regret not
being able to help you any further.
If in the future you should have any further concerns regarding
content that you saw or heard on private Canadian television or
radio, please contact us as soon as possible after the broadcast
with the date, time and station and we will be glad to deal with
your complaint right away.
Directory of where to send other complaints
Canadian Consumer Handbook 2008-2009
Consumer Protection Act
The CRTC does not take complaints about wireless and cell
phone services, but the CRTC's website has information
where you can complain about your cell phone or wireless service.
From the CRTC website
Loud TV commercials and sound levels
Sometimes when you’re watching TV, a loud commercial message can really startle
you. Or maybe you've noticed a big difference in the sound level from one TV
channel to another – or even from one program to another.
Report problems with TV sound levels
If you’re having problems with sound levels, tell your TV service provider. Note
the date and time you experienced the problem, and which channel and program or
commercial you were watching.
And just one more thing, why do hospitals of
all places need donations?
Is it because of government mismanagement of
Everyone's basic needs should come before all
else you would think, and no donations should be needed for basic necessities
you would think! Yet we need donations at food banks?
There shouldn't be code purples at Vernon
Jubilee Hospital unless there was a war or something like it, but yet even with Telus' (your) donation, Vernon Jubilee Hospital has had several code purples
without a war and without anything like a Sept 11th attack.
About Telus Wireless
High Speed Internet Stick Ripoff
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