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Telus Mobility Cell Phone RIP-OFF
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July 01, 2017
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Did you know that Telus Mobility is NOT a Better Business Bureau Accredited
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SOLUTION TO KEEPING YOUR PHONE
NUMBER IF HARASSED BY A COLLECTION AGENCY
BUSINESS PRACTICES AND CONSUMER
[SBC 2004] CHAPTER 2
This Act is Current to June 11, 2014
Part 7 — Debt Collection
Division 1 — Prohibited Debt Collection Practices
Communication with debtor
116 (4) A collector must not
continue to communicate with a debtor
(a) except in writing, if the debtor
(i) has notified the collector
to communicate in writing only, and
(ii) has provided a mailing
address at which the debtor may be contacted,
|Consumer Alert - Collectors
can't keep calling you
The Supreme Court of British
Columbia has confirmed Consumer Protection BC’s ruling
that CBV Collection Services Ltd. (CBV), a national debt
collection agency, broke the province’s consumer
protection law. This judgment confirms Consumer
Protection BC’s position that the company must stop
attempting to contact debtors after the person has
requested that communication be in writing only.
It’s simple - if a person requests communication in
writing only, they are well within their right to do so.
Collectors can’t keep trying to reach them by phone;
this includes the use of auto-dialers.
A copy of the court’s full judgment is available on the
Supreme Court of BC website. CBV has the right to file
an appeal with the BC Court of Appeal within 30 days of
There is more to know about this, please read our
press release for all the details.
Getting calls from a debt collector?
Debt collectors are allowed to contact you about the
debts you owe. That being said,
you have the
right to be contacted in writing only. To
request this, complete a “communication in writing only”
form which can be found on this page of our website.
Once you send the completed form to a debt collector
with a proof of delivery (fax transmission report,
registered letter receipt, etc.), they are not allowed
to contact you by telephone.
Source: This came by email so
there is no link
Supreme Court Judgement
CBV Collection Services Ltd. vs. Consumer Protection
B.C. and Melissa La Croix
telephone service providers to empower Canadians against
November 7, 2016 – Ottawa-Gatineau –
Canadian Radio-television and Telecommunications
The Canadian Radio-television and Telecommunications
Commission (CRTC) today took measures to better protect
the privacy of Canadians by reducing the number of
unsolicited and illegitimate calls, also known as
nuisance calls, that they receive.
Telecommunications service providers must develop
technical solutions, within 90 days, to block
illegitimate nuisance calls within their networks. Once
approved by the CRTC, these solutions will ensure a
minimum level of protection for all Canadians.
To help Canadians better filter unwanted calls, the CRTC
is also encouraging telecommunications service providers
to offer their subscribers call management features.
Service providers must report to the Commission within
180 days with details on the filtering services they
offer or propose to offer to their customers.
The CRTC is prepared to take further action if
telecommunications service providers do not take
sufficient measures to protect Canadians against
The CRTC will issue, in the near future, a follow-up
decision regarding solutions to address the use of
caller ID spoofing.
The CRTC has clarified that there are no legal or
regulatory barriers prohibiting service providers from
offering filtering services to Canadians.
Filtering services screen calls on behalf of Canadians
who subscribe to them, similar to email filters.
Telecommunications service providers have been tasked
with developing technical solutions to block unwanted
calls through the CRTC Interconnection Steering
Committee (an industry-led working group).
In 2015, the CRTC initiated a consultation to better
understand the solutions that are currently offered to
help Canadians manage unsolicited telecommunications and
Caller ID spoofing occurs when telemarketers hide or
misrepresent their identity by displaying fictitious
phone numbers when making calls.
The CRTC continues to work with its domestic and
international partners to address global threats related
to unsolicited and illegitimate telemarketing calls.
“We strive to ensure all Canadians have adequate and
reliable protection when using the communication system.
In this case, telecommunications service providers are
in the best position to develop and implement call
management solutions for the millions of Canadians tired
of receiving nuisance calls, just as they have done for
e-mail and text messaging. We encourage Canadians to
contact their service provider to find out what
solutions they offer to protect themselves against
-Jean-Pierre Blais, Chairman of the CRTC
Compliance and Enforcement and Telecom Regulatory Policy
CRTC 2016-442: Empowering Canadians to protect
themselves from unwanted unsolicited and illegitimate
Notice of Consultation 2015-333
Tips to Reduce Unwanted Calls
Call Management Features
National Do Not Call List (DNCL)
- 30 -
Toll-free: 1 (877) 249-CRTC (2782)
TTY: (819) 994-0423
Ask a question or make a complaint
Follow us on Twitter @CRTCeng
Like us on Facebook www.facebook.com/crtceng
Negotiating with Telecom Customer Service
A Step By Step Guide for negotiating with Big Telecom customer
Notes to Remember | Steps | Additional Help
For this guide, we will use Roaming charges as an example.
Notes to remember:
1.Understand that the full charge will not disappear. Have a
realistic figure already in mind for what you are willing to pay.
2.Compare your usage with one of the several travel packs offered by
your provider and determine if your usage would be fully covered by
an option of lesser value than your current charges. This will be
useful when negotiating.
3.The first line of customer service agents will have limited
abilities in terms of crediting charges and will seldom make you the
4.ALWAYS REMAIN CALM, there is no point in getting frustrated at the
agent, and this will only make them want to help you less. It is
important to remember that they are also human; however they have
protocols to follow. If there is a loophole available that they know
of, they will be more inclined to help you, if you treat them with
5.In relation to point d, if a client starts yelling or ranting,
agents are trained to remain silent until the client is finished
speaking. They will then proceed to ask you “may I continue now?”
You can be sure if this happens to you in a conversation, the agent
is already less sympathetic to you.
6.Keep in mind that the steps below can fluctuate, given that
everything is always dealt on a case-by-case basis. However, they
are guidelines for how the process should move (from the point of
view of a consumer).
1.Call in to your provider and speak to them about billing issues,
make sure you speak to customer service and have not been
transferred to accounts receivable.
2.Understand that in 90% of cases, the maximum offer that a first
line agent can offer you is a 50% reduction of overages. If this is
not satisfactory, make sure to escalate the request to a supervisor
3.When dealing with the supervisor, calmly explain the situation,
i.e.; “Sir/Madam, I have been charged $22,000 for using data while
roaming. I was never notified that the charges were mounting until
it was too late and I find it unfair that I am being held
responsible, when you ultimately had control of the situation and
could have notified me of the impending charges.”
A supervisor’s goal at this point is to work with your to resolve
this issue AS FAST AS POSSIBLE, remember that every minute on the
phone dealing with these issues costs the providers.
4.The supervisor at this point will once again reiterate why the
provider hold’s no responsibility in the matter. As they have
ensured protecting themselves against the matter.
5.At this point, it is important to refuse to accept his answer,
catching him off guard and having him work a little harder to try
and reason with you (remember that the clock is ticking for him and
there is the possibility of a line up of other callers wanting to
speak to a supervisor which causes a caller backlog, costing the
company money and resources). The goal is to find out why the
company did not warn you earlier that charges were building up; to
which his answer will ALWAYS be “it is not our responsibility”.
If they tell you that they did send a text and you didn’t receive
it, depending on the provider, they more than likely made that up,
once again this varies provider to provider.
6.Now try to take control of the call, inform the supervisor that
you are willing to pay an amount, just not an exorbitant amount. Be
pro-active and “right-fit” the situation. This means that if you
were charged $300/70MB of Data with Rogers while in Mexico. A
similar pack offering you 75MB is available for $225. Attempt to
make a deal with them, telling the agent that you are willing to pay
$225 for the data and act as if you have added a roaming pack.
There is a chance that they will offer this before hand, but it
never hurts to be pro-active with them.
7.If the agent doesn’t accept your offer and will not make a
reasonable offer, thank him for his time, but inform him that you
will be sending a letter to the Office of the President. AGAIN
ALWAYS ACT CALMLY.
8.Submit a letter to the Office of the President, inform them
that you have tried to negotiate with a supervisor to no avail and
that you would like to discuss this with someone further up.
9.They will contact you; remember that at this point you are costing
the company more money in time and resources.
10.In most cases, the Office of the President will go ahead and
right fit the charges for you. As discussed earlier, remember to
establish a dollar figure of what you are expecting to pay. If you
can come to a mutually satisfying settlement, you have successfully
negotiated with your Telecom Provider.
11.If unsatisfied at this point, escalate your complaint to the
Company Ombudsman. One of the advantages of this tactic is that the
questioned charges will be set aside until a resolution takes place.
Make sure to pay your pre-authorized amounts to keep your account in
12.Find more ways to get access to better services
and fix Canada’s broken cellphone market at:
13.It is helpful to diffuse one’s anger and frustration with some
humor, if this applies, please check out:
click here for more
enlists telecoms to help block unsolicited
November 07, 2016 - Infotel.ca
OTTAWA - Canada's telecommunications regulator says
telephone companies must help block unsolicited and
illegitimate calls to their customers.
The Canadian Radio-television and Telecommunications
Commission has given telecommunications providers 90
days to develop technical solutions to block these
The solutions will be subject to approval by the CRTC.
The regulator is also encouraging the companies to offer
call management features to help their customers filter
unwanted calls. They have 180 days to report back on the
features they offer or will offer.
The CRTC says it will issue a decision on how to deal
with caller ID spoofing — when telemarketers display
fictitious phone numbers to hide or misrepresent their
identity — soon.
Canadians can already register their phone number with
the National Do Not Call List to help reduce the amount
of telemarketing calls they receive.
In light of the news below about Telus Donations, a relative called Telus to
complain that they cannot afford to pay Telus their $152 cell bill and that they are becoming a
charity case. Telus offered to pay their
bill. You might want to call Telus and ask for some of
your money back.
Fraser Institute honours Telus CEO Darren Entwistle
Business Today - Friday, 18 November 2011
Darren Entwistle, the CEO who transformed Telus (TSX:T) from a
regional telco to a national communications giant, was feted
Thursday by the Fraser Institute.
At a $500-per-plate dinner at the
Vancouver Convention Centre attended by roughly 450 business
leaders, Entwistle received the institute’s T. Patrick Boyle
The award recognizes Entwistle’s transformation of a 117-year-old
regional utility into B.C.’s largest public company. It also
recognized the Vancouver-headquartered company’s
philanthropic efforts – valued at $245 million since 2000.
Retired general Rick Hillier, who chairs one of Telus’s 11 community
charity boards, said the company’s success was a
direct result of Entwistle’s vision
“What a leader like Darren focuses on, everyone else in the
organization will focus on,” he said.
When Entwistle assumed the company’s helm in 2000 at the age of 37,
the future was not so friendly. In 2000 – in the wake of the dot-com
crash – and again in 2009 – following a major recession – Entwistle
ignored conventional thinking and invested heavily in wireless and
“Circumstances at the turn of the millennium indicated that
smartphones were the exclusive domain of business people, the
Internet was just for geeks, and Canada’s geography was just too
enormous to be bridged by any technology company,” said Entwistle,
who has taken Telus shares instead of a salary in 2010 and 2011.
Wireless and data services
now make up three-quarters of Telus’ revenue. The
company which has a $17 billion market cap, employs 39,000 people
and has had a shareholder return of 139% since 2000.
Telus invested $1.8 billion in Canada this year,
including $670 million in B.C. to expand its fibre optics cable and
Optik TV service.
In addition to investing in innovation, Telus has also invested in
communities through 11 community boards, which has funnelled
$30 million into 2,300 grasssroots organizations since 2005.
As a result, Telus became the first Canadian company
to receive the Association of Professional Fundraiser’s
philanthropic service award in 2010.
In his speech, Entwistle’s greatest enthusiasm was for the
opportunities he sees technology playing in improving health care in
Canada by reducing costs and improving the access and sharing of
Telus has created a web portal called Upopolis for children
undergoing cancer treatment, and partnered with the David Foster
Foundation to create a social media site called Be A Donor to
encourage Canadians to sign onto an organ donor registry. It has
also been investing in and evangelizing for digital medical record
Its latest eHealth project is Health Space, a web portal that will
allow Canadians to securely access and share and their medical
information with doctors and family.
nbennett "at" biv.com
firm seeks $1 billion for B.C. cellphone users over 'deceptive' fees
By Suzanne Fournier, Postmedia News - December 19,
VANCOUVER — A B.C. law firm has filed a class-action lawsuit
claiming cellphone companies are "pocketing" fees that should be
paid back to cellphone users.
And that's a bill — to the companies this time — that could amount
to a billion dollars.
North Vancouver, B.C., lawyer James Poyner, who has launched many
successful class action suits, claims cellphone companies are being
"deceptive" in charging a "system access fee" every month to every
customer who owns a cellphone.
The fee was abolished by the federal government years ago, says
Poyner, but the companies kept charging an average $6-a-month "fee"
and kept the change.
"They are deceptive in saying that they're collecting these fees for
a third party, the government, when the money is actually going
directly into their revenues," says Poyner, whose firm filed a
notice of claim Friday.
"They're basically pocketing our money, for no legitimate reason."
Poyner estimates about two million B.C. consumers should be repaid
up to $1 billion in wrongfully collected fees.
The average B.C. cellphone customer would be owed between $800 and
A similar class action suit in Saskatchewan was given the green
light Nov. 19 by the Saskatchewan Appeal Court.
Regina lawyer Tony Merchant, who filed the suit, says cell companies
could be on the hook across Canada for as much as $18 billion, since
he charges they have engaged in "unjust enrichment" for 20 years.
In B.C., such claims can only go back six years, but B.C.
legislation also automatically includes everyone affected, only
"opting-out" cell customers who ask to be excluded from any payout,
The B.C. lawsuit was launched by Steffan Ileman, a consultant who
became fed up with Fido biting off a chunk of his monthly income for
a "system access fee."
"I signed up with Fido years ago but I always resented this 'System
Access Fee' that stuck out like a sore thumb, because it was a third
of my monthly bill," complains Ileman, who has also sued airlines
for "hidden fees."
Ileman went after Fido when he heard the government-mandated fee had
"Then the man at Fido told me it was for 'tower maintenance,'" says
"So it wasn't a government fee, but he said all the other companies
charged it too. Was I buying dog food for the pooch? They could call
it the 'System Downtime Surtax' to cover executive vacations in the
"I told him that I didn't believe I was an idiot."
Ileman says he was then offered a "new contract" with a bill that
wouldn't display the "system access fee" but essentially would cost
the same or more.
Ileman and Poyner say the point is that the "system access fee" is a
"deceptive and misleading" business practice.
But Telus spokesman Shawn Hall strongly disagrees, saying "we're
confident the (class action) case is entirely without merit . . .
Hall said Telus still collects the fee but the money goes toward
"mandated services," such as rural phone service, access for the
hard-of-hearing, and federal government charges for "acquisition of
"The costs are still there, for mandated services," says Hall.
"The costs did not disappear. We've always been upfront about
The cellphone customer also can choose a "clear and simple" contract
with a bill which doesn't itemize or break down costs, Hall notes.
Poyner says it will likely take at least a year to get into court.
Companies named in the lawsuit include Bell Mobility, Fido Solutions
and Rogers, but none returned email or voice-mail messages by Monday
© Copyright (c) The Province
No interest in antenna
Vernon Morning Star - By Richard Rolke - September
The North Okanagan Regional District is not wading into plans for a
Telus Mobility has asked RDNO for input on a proposed 60-metre-tall
antenna system on Commonage Road. However, the Electoral Area
Advisory Committee has decided not to take action.
“We have no jurisdiction over what the communications people do,”
said director Mike Gavinchuk, adding that it is a federally
The EAAC is asking Telus to hold an input meeting with the residents
in the Howards Road area potentially affected by the proposed
“We’ve now asked Telus three times to meet with the residents,” said
In a letter to RDNO, Telus officials state the federal government
has established a process for consultation.
“Given the period of time that has passed since Telus began its
consultation for 276 Commonage Road, it would be appropriate for the
Regional District of North Okanagan to immediately engage Telus
identifying any reasonable and relevant concerns there may be,” said
Morris Bodnar, Interior director.
“Should the regional district choose not to engage Telus regarding
the Commonage Road proposal by Sept. 30, Industry Canada may have no
choice but to consider the consultation process requirements to have
Bodnar adds that Telus established a consultation process with the
general public in May 2010.
Despite Telus’ appeals, the regional district is adamant that it is
not taking an official role.
“We don’t have any jurisdiction,” said director Herman Halvorson.
“The residents will have to deal with Telus directly.”
Cell phone companies challenge 9-1-1 bylaw in court
VANCOUVER/CKNW/AM980 - 8/10/2011 - Mike Bothwell
Calling it a dangerous reason for people to stop using 9-1-1
service, BC's big phone companies are going to court to challenge a
new cell phone bylaw on Vancouver Island.
They want a court order to quash the regulation.
In documents filed in BC Supreme Court, Telus, Rogers and Bell say
the rule to charge a $30 per call fee or collect a monthly charge
for each cell phone user, would create "a dangerous disincentive for
callers to dial 9-1-1."
The bylaw was adopted by Nanaimo, the Nanaimo Regional District and
the Cowichan Valley Regional District to collect fees and cover
costs of 9-1-1 service for wireless phones.
The companies say the fee is really a tax and only parliament and
the BC legislature can levy a tax.
They also claim it would cost half a million dollars to set up a
special billing system to collect it.
|okanaganlakebc.ca cousin said - Telus cell phone plan in Alberta:
I have cell phone
plan: unlimited talk time , unlimited long distance, unlimited
e-mail, unlimited text, and unlimited web/data, from telus for
$95.00 a month.
I was informed "this is because I have been a customer for the
last 15 years with a cell phone plan".
The sales person at the store (earlier this year when my cell
phone quit working and went to get a new phone) could not believe
the plan telus offered me, and said she never heard of a plan like
that. I told her "there is no plan like that and I make my own deal
with telus, it's because I'm me".
Consumer alert: Telus breaks the law while consumers suffer
(Vancouver) Telus is breaking consumer protection laws and legal
obligations to their customers, according to a lawyer representing
Carolyn Friesen, a Telus customer who filed a complaint today with
the Canadian Radio-television and Telecommunications Commission (CRTC)
and the Business Practices and Consumer Protection Authority of
Vancouver Lawyer Patricia MacDonald, of the BC Public Interest
Advocacy Centre, explained that Telus called Ms. Friesen and offered
her a free computer if she signed up for Telus’s internet service
for three years. After she agreed to purchase the service, Ms.
Friesen determined that this contract was not as good a deal as she
had believed. Ms. Friesen spoke with Telus and cancelled the
internet service prior to it being connected and before the computer
was delivered to her. The situation appeared resolved until Telus
started billing her monthly for the internet service, then she was
told that there would be a $120 cancellation fee, and now Telus says
Ms. Friesen owes $237 for internet service and has also sent her a
notice of disconnection for her residential telephone service.
Telus is in breach of its legal obligations to
Ms. Friesen and of consumer protection legislation in BC, MacDonald
said. “Telus is not allowed to disconnect your telephone because you
have unpaid charges for another Telus service. In addition, Telus
was legally required to provide Ms. Friesen a copy of the contract
she had entered into or make that information available in a way
that she could access it. BC’s consumer protection legislation gives
consumers the right to cancel contracts when the supplier does not
provide a copy of the contract to the consumer, as happened here.”
“I felt that I was lured into this contract with the promise of a
free computer and then Telus would not let me get out of this
expensive deal,” says Ms. Friesen. “It has been very stressful
trying to get this dispute resolved. For a communications company,
they don’t communicate well.”
Right now, Ms. Friesen can ask the CRTC to stop Telus from illegally
disconnecting her telephone, says MacDonald.
However, the Canadian government has
set in place a process to deregulate telephone service, which would
mean consumers will not have this protection in the future.
As part of the deregulation process, the government says it intends
to set up an independent telecommunications consumer agency. “What
has happened to Ms. Friesen clearly indicates that consumers need
assistance to ensure that their telephone company complies with its
legal obligations,” says MacDonald.
“We are concerned about what will
happen to consumer rights once Telus is deregulated.”
In addition, consumers should know that when they enter into
contracts over the telephone, the supplier is legally required to
provide them with a copy of the contract.
If you have a problem with your residential telephone service, call
the following organizations to see if they can help:
Canadian Radio-television and Telecommunications Commission takes
complaints about the terms of your contract with Telus and its toll
free phone number is 1-877-249-2782.
Business Practices and Consumer Protection Authority of British
Columbia takes complaints about some consumer contracts and its
phone number is 604 320-1667, or toll free 1 888 564-9963.
For more information contact:
Patricia MacDonald 604-687-3017
CBC News - Jun 13, 2011
Telus said its new international pricing is simpler for customers,
who no longer have to buy separate bundles and passes in order to
get reduced roaming rates. Ryan Remiorz/Canadian Press
Telus is slashing many of its international
roaming rates for both mobile voice and data, less than a week after
the release of a report that said Canada's charges were among the
highest in the world.
Data roaming charges for Telus customers are being cut to $10 per
megabyte for most destinations outside the U.S.,
a reduction of 60 per cent, the
company announced Monday. The new rates come into effect June 27.
Voice calls will be $1.50 per minute in Western Europe, Mexico and
Oceania (including Australia and New Zealand) and $2.50 per minute
in the Middle East, the Carribean and Latin America, China, India
and Africa — a reduction of 17 to 50 per cent, Telus said.
Most Canadian carriers already have comparable or cheaper roaming
rates in the U.S. for customers who buy special travel packages.
Telus said its new international pricing is simpler for customers,
who no longer have to buy separate bundles and passes in order to
get reduced roaming rates.
Last Wednesday, the Organization for Economic Co-operation and
Development released a report showing that Canadians travelling
abroad paid the most among 34 OECD countries for one megabyte of
data in a single day, if they were with one of Canada's two biggest
wireless providers, Rogers and Bell.
At that time, Telus indicated that it planned to reduce its roaming
rates soon, as it had recently negotiated cheaper rates with other
carriers around the world.
CLEARNET UNLIMITED TALK $45 PER MONTH
Offers available until June 30, 2011.
čIncludes British Columbia-wide calling to any
number and all incoming calls, when you are within British Columbia. All other
calls may be subject to long distance and roaming fees.
This is not a smart phone plan but just a regular cell phone plan we are talking
about here, but smartphone might be the same, we are not sure.
June 1, 2011 we called Telus Mobility
to say that Clearnet has a BC-wide unlimited calling plan for $45 per month
and can Telus match that. Telus told us we can have
unlimited talk local calling for $50 per month
since we are a long time customer of Telus and that this unlimited talk plan is
not publicly available. You
get incoming and outgoing calls on this $50 plan. We
can't have BC-wide calling for that price though.. so Telus will still not
match its competition. If we wanted Nation-wide calling we would have to
pay another $40 on top of our plan price. You need to call Telus if you
are a long time customer of Telus to get a better deal. Find the cheapest
plan and then call Telus and tell them you want Telus to match the plan you are
considering changing to, and see if Telus will offer you something better than
you have now. Telus told us the $50 per month plan only became available a
couple months ago. The first rep said it was an old plan and then the rep
we were transferred to said that it is a new plan? If you ask for the $50
per month unlimited talk plan, we wonder what Telus will tell you how old this
plan is? Let us know by filling out the form at the bottom of this page if
Telus tells you this plan is an older plan or a new plan. We are very
curious about what the truth really is. Its strange that we were told two
different things by the same company.
Aren't you sick of Telus Mobility controlling when you can talk otherwise its
.35 cents a minute or some stupid outrageous cost?
Why don't people gang up on Telus Mobility just like Telus does to people?
Lets schedule a one day talk fest and not pay the bill!
If we all got together and fought back maybe people would be able to use their
phone when they needed to!
What if I only use 30 minutes this month instead of my permitted 50 minutes?
Why is Telus Mobility
permitted to take my other 20 minutes and not supply me with service for those
20 minutes the following month? Why is this not considered theft!
Wouldn't you like to be able to use your cell phone without being controlled by
when and how much you use your cell phone?
Why do we allow Telus
Mobility to tell us when and how we use our cell phones?
Are we not paying enough for cell phone service to be able to use it more than
just after 6pm other than being permitted just 50 minutes per month?
If you have an older plan that permits lunch time calling wouldn't you like to
be able to watch the news instead of making all your phone calls during the
My cell phone service costs me $61.70 per month and if I want more minutes I
have to pay more money.
Am I not paying enough?
$61.70 for 50 minutes per month = $1.23 per minute during
Long Distance doesn't cost that much.
I would like to be able to use my cell phone at anytime instead of being
controlled by Telus
Mobility. Wouldn't it be nice if everyone paid one amount to be
able to use Telus
Mobility cell phone at anytime they wanted to use it?
I believe Telus
Mobility is charging way too much for cell phone service and I also
believe all the other cell phone companies do to. I remember having a
business and my cell phone cost approx $500 per month. It is a ridiculous
What do you feel is a reasonable price to pay for
cell phone service?
Telus landline is approx. $35 per month and you can use it whenever you want and
not be charged more unless you call long distance. I have heard rumor that
there is no long distance charges if you live in the United States! I am
going to look into it further and post here what I find.
If you believe
is overcharging, please contact the
Competition Bureau of Canada
who provide consumers with competitive prices and product choices.
I am tired of being RIPPED OFF by
and I can only hope you are too!
And did you know there is a class action lawsuit regarding the extra fees
charges you for System Access fee each month. You can join the class
action lawsuit at the link below. Even though it says Judgment: July 18th
2006 / Certification Judgment: September 17th 2007 you can still join in on this
class action lawsuit. We did and we received an email back saying we have
Cellular National Class Action Lawsuit for System Access Fees - Bell,
Telus, Rogers, Fido, Sasktel, MTS, Aliant Class Actions
I bet you have felt that you had to pay these fees? Well just like you may
have believed you had to pay
system access fees, you may have felt you have to pay
excessive charges for cell phone service too!
There is also another class action lawsuit to do with the 911 fee.
There are a lot more Class Action Lawsuits, have a look here.
And if you don't complain, keep paying them more and more then!
Just look at the cost of Telus
TV $100 and Telus
Mobility High Speed Wireless Internet $65 .. ridiculous! Telus
keeps charging more and more for service. Just because its a new service
most likely doesn't mean it automatically costs twice as much. Cable TV service
use to be more like $40 but Telus wants to charge you $100.
Internet service use to cost more like $25 per month on dialup and now just
because its high speed
feels it can charge you more because your going faster and so you will feel like
you should pay more. I call bull. Did your wage increase like that?
Then why does Telus have to charge like that?
Smartphones help build new library
by Castanet Staff - Story: 61943 - May 10, 2011
The new Vernon library is getting a boost from Telus and the first
thousand smartphone buyers will be making it happen.
Purchasing a smartphone in Vernon will have a lasting impact in the
For the next year, Telus will contribute $100 on behalf of the first
thousand customers who activate a new smartphone at Vernon Telus
locations towards the building of the new Vernon branch of the
Okanagan Regional Library.
Once complete, the new library will more than double the size of the
current Vernon facility and provide a dynamic and welcoming base for
North Okanagan residents, who made over 250,000 visits to the branch
in the past year.
“The ORL is honoured to be chosen as a beneficiary for Telus’
community investment. It speaks to the vital importance libraries
play in our communities, and these funds will help ensure the new
Vernon Branch is a place where all North Okanagan residents can find
the information, entertainment and resources they need,” says ORL
Board Chair Ted Bacigalupo.
Funds raised by Telus’ smartphone campaign will help build the new
two-story, 30,000 square foot Vernon Branch, which serves the
residents of Vernon, Coldstream and surrounding rural regions in the
North Okanagan with educational, recreational, and cultural library
resources as well as programs to the public, including children’s
storytimes, author visits, and school tours.
The new building will offer underground parking, a community meeting
room, and much expanded space for resources, study space, computer
stations, and children’s and teens’ areas.
Construction began in November 2010 and the branch is targeted to
open in Spring 2012.
“As proud members of the community, your Telus team is thrilled to
be giving back by supporting this much needed new library building
in Vernon,” says Steve Jenkins, Telus general manager, Interior
“This campaign also gives the people of Greater Vernon the chance to
contribute to their new library while getting access to the most
advanced wireless devices."
Who's money is Telus Donating anyway???
Telus campaign aids B.C. Women’s Hospital
Vernon Morning Star - February 05, 2011
The B.C. Women’s Hospital and Health Centre Foundation will have an
additional digital mammography machine thanks to donations to the
Telus Go Pink campaign.
The campaign raised more than $2 million for women’s breast health
across Canada, and half of that was raised in B.C.
In May, Telus announced it would donate $25 from every pink
Blackberry sold across Canada towards digital mammography machines
in regional hospitals.
The timing is ideal as the B.C. Women’s Hospital is launching a
flagship breast imaging and training centre in B.C. offering
state-of-the-art digital mammography, slated to open in late 2011.
A $3 million donation from the Gordon Diamond family will support
the creation of the Sadie Diamond Breast Health Imaging Centre at
B.C. Women’s. The Diamond gift is enough for the hospital foundation
to purchase two state-of-the-art digital mammography machines with
tomosynthesis, the most advanced breast screening and diagnostic
technology available today.
The Provincial Health Services Authority (PHSA) is contributing a
further $1.1 million in operational funding, and the Telus donation
will enable the hospital to purchase a third digital mammography
“Expanding the Sadie Diamond Breast Health Imaging Centre from two
to three digital mammography units will be a truly transformational
gift for B.C. Women’s,” said Laurie Clarke, CEO of the B.C. Women’s
Hospital & Health Centre Foundation.
“It will vastly increase the Hospital’s breast cancer screening and
diagnostic capacity, enabling us to provide care to women faster
with the most advanced equipment available on the market today.
“It will increase the scope of B.C. Women’s new breast cancer
imaging centre, necessitating an expansion of the Centre’s current
footprint, and a new location within the BC Women’s hospital
Apple: FaceTime Video Call Does Not Use Carrier Minutes
One of the most talked about features in Apple's new iPhone 4 is
FaceTime. FaceTime uses the new front-facing camera on the iPhone to
initiate video calls between iPhone 4 users.
As Steve Jobs had pointed out during his keynote address at WWDC
2010, the feature is currently restricted to work via Wi-Fi alone.
However, Apple is in talks with carriers to bring the feature to 3G
networks as well.
If you are wondering if you will consume your carrier minutes while
making video calls using FaceTime then the answer is "no" as you are
making the call over Wi-Fi.
Apple has clarified that video calling using FaceTime will not
consume the user's carrier minutes. In response to an enquiry from
Business Insider's Dan Frommer, Apple responded:
"The voice call ends as soon as the FaceTime call connects. The
FaceTime call is over Wi-Fi so does not use carrier minutes."
Frankly, we would have been suriprised if video calls consumed
carrier minutes. Apple's statement also confirms that while it is
possible for users to migrate from a voice call to a video call by
tapping on the FaceTime icon
on the in-call menu option, the reverse may not be possible.
Are you excited about the new FaceTime feature in iPhone 4? Let us
know your views in the comments below.
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