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Telus Mobility Cell Phone RIP-OFF

Fill out the form below to make a comment, if you have something to add to this or you wish to comment.

LAST UPDATE July 01, 2017

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Did you know that Telus Mobility is NOT a Better Business Bureau Accredited Business?

BBB Reliability Report for TELUS Mobility

What is a BBB Accredited Business?

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[SBC 2004] CHAPTER 2
This Act is Current to June 11, 2014
Part 7 — Debt Collection
Division 1 — Prohibited Debt Collection Practices

Communication with debtor
116 (4) A collector must not continue to communicate with a debtor
    (a) except in writing, if the debtor
         (i) has notified the collector to communicate in writing only, and
         (ii) has provided a mailing address at which the debtor may be contacted

Blue Divider Line

Consumer Alert - Collectors can't keep calling you

The Supreme Court of British Columbia has confirmed Consumer Protection BC’s ruling that CBV Collection Services Ltd. (CBV), a national debt collection agency, broke the province’s consumer protection law. This judgment confirms Consumer Protection BC’s position that the company must stop attempting to contact debtors after the person has requested that communication be in writing only.

It’s simple - if a person requests communication in writing only, they are well within their right to do so. Collectors can’t keep trying to reach them by phone; this includes the use of auto-dialers.

A copy of the court’s full judgment is available on the Supreme Court of BC website. CBV has the right to file an appeal with the BC Court of Appeal within 30 days of the decision.

There is more to know about this, please read our press release for all the details.

Getting calls from a debt collector?
Debt collectors are allowed to contact you about the debts you owe. That being said, you have the right to be contacted in writing only. To request this, complete a “communication in writing only” form which can be found on this page of our website. Once you send the completed form to a debt collector with a proof of delivery (fax transmission report, registered letter receipt, etc.), they are not allowed to contact you by telephone.

Source: This came by email so there is no link

Supreme Court Judgement
CBV Collection Services Ltd. vs. Consumer Protection B.C. and Melissa La Croix
Doclet S152484

Blue Divider Line

CRTC asks telephone service providers to empower Canadians against nuisance calls
November 7, 2016 – Ottawa-Gatineau – Canadian Radio-television and Telecommunications Commission (CRTC)

The Canadian Radio-television and Telecommunications Commission (CRTC) today took measures to better protect the privacy of Canadians by reducing the number of unsolicited and illegitimate calls, also known as nuisance calls, that they receive.

Telecommunications service providers must develop technical solutions, within 90 days, to block illegitimate nuisance calls within their networks. Once approved by the CRTC, these solutions will ensure a minimum level of protection for all Canadians.

To help Canadians better filter unwanted calls, the CRTC is also encouraging telecommunications service providers to offer their subscribers call management features. Service providers must report to the Commission within 180 days with details on the filtering services they offer or propose to offer to their customers.

The CRTC is prepared to take further action if telecommunications service providers do not take sufficient measures to protect Canadians against unwanted calls.

The CRTC will issue, in the near future, a follow-up decision regarding solutions to address the use of caller ID spoofing.

Quick Facts
The CRTC has clarified that there are no legal or regulatory barriers prohibiting service providers from offering filtering services to Canadians.
Filtering services screen calls on behalf of Canadians who subscribe to them, similar to email filters.
Telecommunications service providers have been tasked with developing technical solutions to block unwanted calls through the CRTC Interconnection Steering Committee (an industry-led working group).
In 2015, the CRTC initiated a consultation to better understand the solutions that are currently offered to help Canadians manage unsolicited telecommunications and illegitimate calls.
Caller ID spoofing occurs when telemarketers hide or misrepresent their identity by displaying fictitious phone numbers when making calls.
The CRTC continues to work with its domestic and international partners to address global threats related to unsolicited and illegitimate telemarketing calls.
“We strive to ensure all Canadians have adequate and reliable protection when using the communication system. In this case, telecommunications service providers are in the best position to develop and implement call management solutions for the millions of Canadians tired of receiving nuisance calls, just as they have done for e-mail and text messaging. We encourage Canadians to contact their service provider to find out what solutions they offer to protect themselves against nuisance calls.”

-Jean-Pierre Blais, Chairman of the CRTC
Related products
Compliance and Enforcement and Telecom Regulatory Policy CRTC 2016-442: Empowering Canadians to protect themselves from unwanted unsolicited and illegitimate telecommunications
Notice of Consultation 2015-333

Tips to Reduce Unwanted Calls
Call Management Features
National Do Not Call List (DNCL)
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Negotiating with Telecom Customer Service

A Step By Step Guide for negotiating with Big Telecom customer service departments

Notes to Remember | Steps | Additional Help

For this guide, we will use Roaming charges as an example.

Notes to remember:
1.Understand that the full charge will not disappear. Have a realistic figure already in mind for what you are willing to pay.

2.Compare your usage with one of the several travel packs offered by your provider and determine if your usage would be fully covered by an option of lesser value than your current charges. This will be useful when negotiating.

3.The first line of customer service agents will have limited abilities in terms of crediting charges and will seldom make you the BEST offer.

4.ALWAYS REMAIN CALM, there is no point in getting frustrated at the agent, and this will only make them want to help you less. It is important to remember that they are also human; however they have protocols to follow. If there is a loophole available that they know of, they will be more inclined to help you, if you treat them with respect.

5.In relation to point d, if a client starts yelling or ranting, agents are trained to remain silent until the client is finished speaking. They will then proceed to ask you “may I continue now?” You can be sure if this happens to you in a conversation, the agent is already less sympathetic to you.

6.Keep in mind that the steps below can fluctuate, given that everything is always dealt on a case-by-case basis. However, they are guidelines for how the process should move (from the point of view of a consumer).

1.Call in to your provider and speak to them about billing issues, make sure you speak to customer service and have not been transferred to accounts receivable.

2.Understand that in 90% of cases, the maximum offer that a first line agent can offer you is a 50% reduction of overages. If this is not satisfactory, make sure to escalate the request to a supervisor or manager.

3.When dealing with the supervisor, calmly explain the situation, i.e.; “Sir/Madam, I have been charged $22,000 for using data while roaming. I was never notified that the charges were mounting until it was too late and I find it unfair that I am being held responsible, when you ultimately had control of the situation and could have notified me of the impending charges.”
A supervisor’s goal at this point is to work with your to resolve this issue AS FAST AS POSSIBLE, remember that every minute on the phone dealing with these issues costs the providers.

4.The supervisor at this point will once again reiterate why the provider hold’s no responsibility in the matter. As they have ensured protecting themselves against the matter.

5.At this point, it is important to refuse to accept his answer, catching him off guard and having him work a little harder to try and reason with you (remember that the clock is ticking for him and there is the possibility of a line up of other callers wanting to speak to a supervisor which causes a caller backlog, costing the company money and resources). The goal is to find out why the company did not warn you earlier that charges were building up; to which his answer will ALWAYS be “it is not our responsibility”.
If they tell you that they did send a text and you didn’t receive it, depending on the provider, they more than likely made that up, once again this varies provider to provider.

6.Now try to take control of the call, inform the supervisor that you are willing to pay an amount, just not an exorbitant amount. Be pro-active and “right-fit” the situation. This means that if you were charged $300/70MB of Data with Rogers while in Mexico. A similar pack offering you 75MB is available for $225. Attempt to make a deal with them, telling the agent that you are willing to pay $225 for the data and act as if you have added a roaming pack.
There is a chance that they will offer this before hand, but it never hurts to be pro-active with them.

7.If the agent doesn’t accept your offer and will not make a reasonable offer, thank him for his time, but inform him that you will be sending a letter to the Office of the President. AGAIN ALWAYS ACT CALMLY.

8.Submit a letter to the Office of the President, inform them that you have tried to negotiate with a supervisor to no avail and that you would like to discuss this with someone further up.

9.They will contact you; remember that at this point you are costing the company more money in time and resources.

10.In most cases, the Office of the President will go ahead and right fit the charges for you. As discussed earlier, remember to establish a dollar figure of what you are expecting to pay. If you can come to a mutually satisfying settlement, you have successfully negotiated with your Telecom Provider.

11.If unsatisfied at this point, escalate your complaint to the Company Ombudsman. One of the advantages of this tactic is that the questioned charges will be set aside until a resolution takes place. Make sure to pay your pre-authorized amounts to keep your account in good order.

12.Find more ways to get access to better services and fix Canada’s broken cellphone market at:

13.It is helpful to diffuse one’s anger and frustration with some humor, if this applies, please check out:

click here for more

Blue Divider Line

CRTC enlists telecoms to help block unsolicited telecommunications calls
November 07, 2016 -

OTTAWA - Canada's telecommunications regulator says telephone companies must help block unsolicited and illegitimate calls to their customers.

The Canadian Radio-television and Telecommunications Commission has given telecommunications providers 90 days to develop technical solutions to block these nuisance calls.

The solutions will be subject to approval by the CRTC.

The regulator is also encouraging the companies to offer call management features to help their customers filter unwanted calls. They have 180 days to report back on the features they offer or will offer.

The CRTC says it will issue a decision on how to deal with caller ID spoofing — when telemarketers display fictitious phone numbers to hide or misrepresent their identity — soon.

Canadians can already register their phone number with the National Do Not Call List to help reduce the amount of telemarketing calls they receive.


Blue Divider Line

In light of the news below about Telus Donations, a relative called Telus to complain that they cannot afford to pay Telus their $152 cell bill and that they are becoming a charity case.  Telus offered to pay their bill.  You might want to call Telus and ask for some of your money back.

Blue Divider Line

Fraser Institute honours Telus CEO Darren Entwistle
Business Today - Friday, 18 November 2011

Darren Entwistle, the CEO who transformed Telus (TSX:T) from a regional telco to a national communications giant, was feted Thursday by the Fraser Institute.

At a $500-per-plate dinner at the Vancouver Convention Centre attended by roughly 450 business leaders, Entwistle received the institute’s T. Patrick Boyle founder’s award.

The award recognizes Entwistle’s transformation of a 117-year-old regional utility into B.C.’s largest public company. It also recognized the Vancouver-headquartered company’s philanthropic efforts – valued at $245 million since 2000.

Retired general Rick Hillier, who chairs one of Telus’s 11 community charity boards, said the company’s success was a direct result of Entwistle’s vision and leadership.

“What a leader like Darren focuses on, everyone else in the organization will focus on,” he said.

When Entwistle assumed the company’s helm in 2000 at the age of 37, the future was not so friendly. In 2000 – in the wake of the dot-com crash – and again in 2009 – following a major recession – Entwistle ignored conventional thinking and invested heavily in wireless and data services.

“Circumstances at the turn of the millennium indicated that smartphones were the exclusive domain of business people, the Internet was just for geeks, and Canada’s geography was just too enormous to be bridged by any technology company,” said Entwistle, who has taken Telus shares instead of a salary in 2010 and 2011.

Wireless and data services now make up three-quarters of Telus’ revenue. The company which has a $17 billion market cap, employs 39,000 people and has had a shareholder return of 139% since 2000.

Telus invested $1.8 billion in Canada this year, including $670 million in B.C. to expand its fibre optics cable and Optik TV service.

In addition to investing in innovation, Telus has also invested in communities through 11 community boards, which has funnelled $30 million into 2,300 grasssroots organizations since 2005. As a result, Telus became the first Canadian company to receive the Association of Professional Fundraiser’s philanthropic service award in 2010.

In his speech, Entwistle’s greatest enthusiasm was for the opportunities he sees technology playing in improving health care in Canada by reducing costs and improving the access and sharing of medical information.

Telus has created a web portal called Upopolis for children undergoing cancer treatment, and partnered with the David Foster Foundation to create a social media site called Be A Donor to encourage Canadians to sign onto an organ donor registry. It has also been investing in and evangelizing for digital medical record keeping.

Its latest eHealth project is Health Space, a web portal that will allow Canadians to securely access and share and their medical information with doctors and family.

Nelson Bennett

nbennett "at"

Blue Divider Line

Law firm seeks $1 billion for B.C. cellphone users over 'deceptive' fees
By Suzanne Fournier, Postmedia News - December 19, 2011

VANCOUVER — A B.C. law firm has filed a class-action lawsuit claiming cellphone companies are "pocketing" fees that should be paid back to cellphone users.

And that's a bill — to the companies this time — that could amount to a billion dollars.

North Vancouver, B.C., lawyer James Poyner, who has launched many successful class action suits, claims cellphone companies are being "deceptive" in charging a "system access fee" every month to every customer who owns a cellphone.

The fee was abolished by the federal government years ago, says Poyner, but the companies kept charging an average $6-a-month "fee" and kept the change.

"They are deceptive in saying that they're collecting these fees for a third party, the government, when the money is actually going directly into their revenues," says Poyner, whose firm filed a notice of claim Friday.

"They're basically pocketing our money, for no legitimate reason."

Poyner estimates about two million B.C. consumers should be repaid up to $1 billion in wrongfully collected fees.

The average B.C. cellphone customer would be owed between $800 and $1,000.

A similar class action suit in Saskatchewan was given the green light Nov. 19 by the Saskatchewan Appeal Court.

Regina lawyer Tony Merchant, who filed the suit, says cell companies could be on the hook across Canada for as much as $18 billion, since he charges they have engaged in "unjust enrichment" for 20 years.

In B.C., such claims can only go back six years, but B.C. legislation also automatically includes everyone affected, only "opting-out" cell customers who ask to be excluded from any payout, notes Poyner.

The B.C. lawsuit was launched by Steffan Ileman, a consultant who became fed up with Fido biting off a chunk of his monthly income for a "system access fee."

"I signed up with Fido years ago but I always resented this 'System Access Fee' that stuck out like a sore thumb, because it was a third of my monthly bill," complains Ileman, who has also sued airlines for "hidden fees."

Ileman went after Fido when he heard the government-mandated fee had been abolished.

"Then the man at Fido told me it was for 'tower maintenance,'" says Ileman.

"So it wasn't a government fee, but he said all the other companies charged it too. Was I buying dog food for the pooch? They could call it the 'System Downtime Surtax' to cover executive vacations in the Caribbean.

"I told him that I didn't believe I was an idiot."

Ileman says he was then offered a "new contract" with a bill that wouldn't display the "system access fee" but essentially would cost the same or more.

Ileman and Poyner say the point is that the "system access fee" is a "deceptive and misleading" business practice.

But Telus spokesman Shawn Hall strongly disagrees, saying "we're confident the (class action) case is entirely without merit . . . it's baseless."

Hall said Telus still collects the fee but the money goes toward "mandated services," such as rural phone service, access for the hard-of-hearing, and federal government charges for "acquisition of band-width."

"The costs are still there, for mandated services," says Hall.

"The costs did not disappear. We've always been upfront about charges.

The cellphone customer also can choose a "clear and simple" contract with a bill which doesn't itemize or break down costs, Hall notes.

Poyner says it will likely take at least a year to get into court.

Companies named in the lawsuit include Bell Mobility, Fido Solutions and Rogers, but none returned email or voice-mail messages by Monday evening.

© Copyright (c) The Province

Blue Divider Line

No interest in antenna
Vernon Morning Star - By Richard Rolke - September 11, 2011

The North Okanagan Regional District is not wading into plans for a telecommunications tower.

Telus Mobility has asked RDNO for input on a proposed 60-metre-tall antenna system on Commonage Road. However, the Electoral Area Advisory Committee has decided not to take action.

“We have no jurisdiction over what the communications people do,” said director Mike Gavinchuk, adding that it is a federally regulated matter.

The EAAC is asking Telus to hold an input meeting with the residents in the Howards Road area potentially affected by the proposed antenna system.

“We’ve now asked Telus three times to meet with the residents,” said Gavinchuk.

In a letter to RDNO, Telus officials state the federal government has established a process for consultation.

“Given the period of time that has passed since Telus began its consultation for 276 Commonage Road, it would be appropriate for the Regional District of North Okanagan to immediately engage Telus identifying any reasonable and relevant concerns there may be,” said Morris Bodnar, Interior director.

“Should the regional district choose not to engage Telus regarding the Commonage Road proposal by Sept. 30, Industry Canada may have no choice but to consider the consultation process requirements to have been satisfied.”

Bodnar adds that Telus established a consultation process with the general public in May 2010.

Despite Telus’ appeals, the regional district is adamant that it is not taking an official role.

“We don’t have any jurisdiction,” said director Herman Halvorson.

“The residents will have to deal with Telus directly.”

Blue Divider Line

Cell phone companies challenge 9-1-1 bylaw in court
VANCOUVER/CKNW/AM980 - 8/10/2011 - Mike Bothwell

Calling it a dangerous reason for people to stop using 9-1-1 service, BC's big phone companies are going to court to challenge a new cell phone bylaw on Vancouver Island.

They want a court order to quash the regulation.
In documents filed in BC Supreme Court, Telus, Rogers and Bell say the rule to charge a $30 per call fee or collect a monthly charge for each cell phone user, would create "a dangerous disincentive for callers to dial 9-1-1."

The bylaw was adopted by Nanaimo, the Nanaimo Regional District and the Cowichan Valley Regional District to collect fees and cover costs of 9-1-1 service for wireless phones.

The companies say the fee is really a tax and only parliament and the BC legislature can levy a tax.

They also claim it would cost half a million dollars to set up a special billing system to collect it.

Blue Divider Line cousin said - Telus cell phone plan in Alberta:

I have cell phone plan: unlimited talk time , unlimited long distance, unlimited e-mail, unlimited text, and unlimited web/data, from telus for $95.00 a month.

I was informed "this is because I have been a customer for the last 15 years with a cell phone plan".

The sales person at the store (earlier this year when my cell phone quit working and went to get a new phone) could not believe the plan telus offered me, and said she never heard of a plan like that. I told her "there is no plan like that and I make my own deal with telus, it's because I'm me".

Blue Divider Line

Consumer alert: Telus breaks the law while consumers suffer

(Vancouver) Telus is breaking consumer protection laws and legal obligations to their customers, according to a lawyer representing Carolyn Friesen, a Telus customer who filed a complaint today with the Canadian Radio-television and Telecommunications Commission (CRTC) and the Business Practices and Consumer Protection Authority of British Columbia.

Vancouver Lawyer Patricia MacDonald, of the BC Public Interest Advocacy Centre, explained that Telus called Ms. Friesen and offered her a free computer if she signed up for Telus’s internet service for three years. After she agreed to purchase the service, Ms. Friesen determined that this contract was not as good a deal as she had believed. Ms. Friesen spoke with Telus and cancelled the internet service prior to it being connected and before the computer was delivered to her. The situation appeared resolved until Telus started billing her monthly for the internet service, then she was told that there would be a $120 cancellation fee, and now Telus says Ms. Friesen owes $237 for internet service and has also sent her a notice of disconnection for her residential telephone service.

Telus is in breach of its legal obligations to Ms. Friesen and of consumer protection legislation in BC, MacDonald said. “Telus is not allowed to disconnect your telephone because you have unpaid charges for another Telus service. In addition, Telus was legally required to provide Ms. Friesen a copy of the contract she had entered into or make that information available in a way that she could access it. BC’s consumer protection legislation gives consumers the right to cancel contracts when the supplier does not provide a copy of the contract to the consumer, as happened here.”

“I felt that I was lured into this contract with the promise of a free computer and then Telus would not let me get out of this expensive deal,” says Ms. Friesen. “It has been very stressful trying to get this dispute resolved. For a communications company, they don’t communicate well.

Right now, Ms. Friesen can ask the CRTC to stop Telus from illegally disconnecting her telephone, says MacDonald. However, the Canadian government has set in place a process to deregulate telephone service, which would mean consumers will not have this protection in the future. As part of the deregulation process, the government says it intends to set up an independent telecommunications consumer agency. “What has happened to Ms. Friesen clearly indicates that consumers need assistance to ensure that their telephone company complies with its legal obligations,” says MacDonald. “We are concerned about what will happen to consumer rights once Telus is deregulated.”

In addition, consumers should know that when they enter into contracts over the telephone, the supplier is legally required to provide them with a copy of the contract.

If you have a problem with your residential telephone service, call the following organizations to see if they can help:

Canadian Radio-television and Telecommunications Commission takes complaints about the terms of your contract with Telus and its toll free phone number is 1-877-249-2782.

Business Practices and Consumer Protection Authority of British Columbia takes complaints about some consumer contracts and its phone number is 604 320-1667, or toll free 1 888 564-9963.

For more information contact:
Patricia MacDonald 604-687-3017

Blue Divider Line

Telus cuts roaming rates
CBC News - Jun 13, 2011

Telus said its new international pricing is simpler for customers, who no longer have to buy separate bundles and passes in order to get reduced roaming rates. Ryan Remiorz/Canadian Press

Telus is slashing many of its international roaming rates for both mobile voice and data, less than a week after the release of a report that said Canada's charges were among the highest in the world.

Data roaming charges for Telus customers are being cut to $10 per megabyte for most destinations outside the U.S., a reduction of 60 per cent, the company announced Monday. The new rates come into effect June 27.

Voice calls will be $1.50 per minute in Western Europe, Mexico and Oceania (including Australia and New Zealand) and $2.50 per minute in the Middle East, the Carribean and Latin America, China, India and Africa — a reduction of 17 to 50 per cent, Telus said.

Most Canadian carriers already have comparable or cheaper roaming rates in the U.S. for customers who buy special travel packages.

Telus said its new international pricing is simpler for customers, who no longer have to buy separate bundles and passes in order to get reduced roaming rates.

Last Wednesday, the Organization for Economic Co-operation and Development released a report showing that Canadians travelling abroad paid the most among 34 OECD countries for one megabyte of data in a single day, if they were with one of Canada's two biggest wireless providers, Rogers and Bell.

At that time, Telus indicated that it planned to reduce its roaming rates soon, as it had recently negotiated cheaper rates with other carriers around the world.

Blue Divider Line


Offers available until June 30, 2011.

čIncludes British Columbia-wide calling to any number and all incoming calls, when you are within British Columbia. All other calls may be subject to long distance and roaming fees.

Blue Divider Line

This is not a smart phone plan but just a regular cell phone plan we are talking about here, but smartphone might be the same, we are not sure.

June 1, 2011 we called Telus Mobility to say that Clearnet has a BC-wide unlimited calling plan for $45 per month and can Telus match that.  Telus told us we can have unlimited talk local calling for $50 per month since we are a long time customer of Telus and that this unlimited talk plan is not publicly available.  You get incoming and outgoing calls on this $50 plan.  We can't have BC-wide calling for that price though.. so Telus will still not match its competition.  If we wanted Nation-wide calling we would have to pay another $40 on top of our plan price.  You need to call Telus if you are a long time customer of Telus to get a better deal.  Find the cheapest plan and then call Telus and tell them you want Telus to match the plan you are considering changing to, and see if Telus will offer you something better than you have now.  Telus told us the $50 per month plan only became available a couple months ago.  The first rep said it was an old plan and then the rep we were transferred to said that it is a new plan?  If you ask for the $50 per month unlimited talk plan, we wonder what Telus will tell you how old this plan is?  Let us know by filling out the form at the bottom of this page if Telus tells you this plan is an older plan or a new plan.  We are very curious about what the truth really is.  Its strange that we were told two different things by the same company.

Blue Divider Line

Aren't you sick of Telus Mobility controlling when you can talk otherwise its .35 cents a minute or some stupid outrageous cost?

Why don't people gang up on Telus Mobility just like Telus does to people?

Lets schedule a one day talk fest and not pay the bill!

If we all got together and fought back maybe people would be able to use their phone when they needed to!

Blue Divider Line

What if I only use 30 minutes this month instead of my permitted 50 minutes?  Why is Telus Mobility permitted to take my other 20 minutes and not supply me with service for those 20 minutes the following month?  Why is this not considered theft!

Wouldn't you like to be able to use your cell phone without being controlled by Telus Mobility when and how much you use your cell phone?

Why do we allow Telus Mobility to tell us when and how we use our cell phones?

Are we not paying enough for cell phone service to be able to use it more than just after 6pm other than being permitted just 50 minutes per month?

If you have an older plan that permits lunch time calling wouldn't you like to be able to watch the news instead of making all your phone calls during the news?

My cell phone service costs me $61.70 per month and if I want more minutes I have to pay more money.

Am I not paying enough?

$61.70 for 50 minutes per month = $1.23 per minute during peak time.

Long Distance doesn't cost that much.

I would like to be able to use my cell phone at anytime instead of being controlled by Telus Mobility.  Wouldn't it be nice if everyone paid one amount to be able to use Telus Mobility cell phone at anytime they wanted to use it?

I believe Telus Mobility is charging way too much for cell phone service and I also believe all the other cell phone companies do to.  I remember having a business and my cell phone cost approx $500 per month.  It is a ridiculous amount.

What do you feel is a reasonable price to pay for Telus Mobility cell phone service?

Telus landline is approx. $35 per month and you can use it whenever you want and not be charged more unless you call long distance.  I have heard rumor that there is no long distance charges if you live in the United States!  I am going to look into it further and post here what I find.

If you believe Telus Mobility is overcharging, please contact the

Competition Bureau of Canada who provide consumers with competitive prices and product choices.

I am tired of being RIPPED OFF by Telus Mobility and I can only hope you are too!

And did you know there is a class action lawsuit regarding the extra fees Telus Mobility charges you for System Access fee each month.  You can join the class action lawsuit at the link below.  Even though it says Judgment: July 18th 2006 / Certification Judgment: September 17th 2007 you can still join in on this class action lawsuit.  We did and we received an email back saying we have signed up.

Cellular National Class Action Lawsuit for System Access Fees - Bell, Telus, Rogers, Fido, Sasktel, MTS, Aliant Class Actions

I bet you have felt that you had to pay these fees?  Well just like you may have believed you had to pay Telus Mobility system access fees, you may have felt you have to pay Telus Mobility excessive charges for cell phone service too!


There is also another class action lawsuit to do with the 911 fee.


There are a lot more Class Action Lawsuits, have a look here.


And if you don't complain, keep paying them more and more then!

Just look at the cost of Telus TV $100 and Telus Mobility High Speed Wireless Internet $65 .. ridiculous!  Telus keeps charging more and more for service.  Just because its a new service most likely doesn't mean it automatically costs twice as much. Cable TV service use to be more like $40 but Telus wants to charge you $100. 

Internet service use to cost more like $25 per month on dialup and now just because its high speed Telus Mobility feels it can charge you more because your going faster and so you will feel like you should pay more.  I call bull.  Did your wage increase like that?  Then why does Telus have to charge like that?

Blue Divider Line

Smartphones help build new library
by Castanet Staff - Story: 61943 - May 10, 2011

The new Vernon library is getting a boost from Telus and the first thousand smartphone buyers will be making it happen.

Purchasing a smartphone in Vernon will have a lasting impact in the community.

For the next year, Telus will contribute $100 on behalf of the first thousand customers who activate a new smartphone at Vernon Telus locations towards the building of the new Vernon branch of the Okanagan Regional Library.

Once complete, the new library will more than double the size of the current Vernon facility and provide a dynamic and welcoming base for North Okanagan residents, who made over 250,000 visits to the branch in the past year.

“The ORL is honoured to be chosen as a beneficiary for Telus’ community investment. It speaks to the vital importance libraries play in our communities, and these funds will help ensure the new Vernon Branch is a place where all North Okanagan residents can find the information, entertainment and resources they need,” says ORL Board Chair Ted Bacigalupo.

Funds raised by Telus’ smartphone campaign will help build the new two-story, 30,000 square foot Vernon Branch, which serves the residents of Vernon, Coldstream and surrounding rural regions in the North Okanagan with educational, recreational, and cultural library resources as well as programs to the public, including children’s storytimes, author visits, and school tours.

The new building will offer underground parking, a community meeting room, and much expanded space for resources, study space, computer stations, and children’s and teens’ areas.

Construction began in November 2010 and the branch is targeted to open in Spring 2012.

“As proud members of the community, your Telus team is thrilled to be giving back by supporting this much needed new library building in Vernon,” says Steve Jenkins, Telus general manager, Interior South B.C.

“This campaign also gives the people of Greater Vernon the chance to contribute to their new library while getting access to the most advanced wireless devices."

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Who's money is Telus Donating anyway???

Telus campaign aids B.C. Women’s Hospital
Vernon Morning Star - February 05, 2011

The B.C. Women’s Hospital and Health Centre Foundation will have an additional digital mammography machine thanks to donations to the Telus Go Pink campaign.

The campaign raised more than $2 million for women’s breast health across Canada, and half of that was raised in B.C.

In May, Telus announced it would donate $25 from every pink Blackberry sold across Canada towards digital mammography machines in regional hospitals.

The timing is ideal as the B.C. Women’s Hospital is launching a flagship breast imaging and training centre in B.C. offering state-of-the-art digital mammography, slated to open in late 2011.

A $3 million donation from the Gordon Diamond family will support the creation of the Sadie Diamond Breast Health Imaging Centre at B.C. Women’s. The Diamond gift is enough for the hospital foundation to purchase two state-of-the-art digital mammography machines with tomosynthesis, the most advanced breast screening and diagnostic technology available today.

The Provincial Health Services Authority (PHSA) is contributing a further $1.1 million in operational funding, and the Telus donation will enable the hospital to purchase a third digital mammography machine.

“Expanding the Sadie Diamond Breast Health Imaging Centre from two to three digital mammography units will be a truly transformational gift for B.C. Women’s,” said Laurie Clarke, CEO of the B.C. Women’s Hospital & Health Centre Foundation.

“It will vastly increase the Hospital’s breast cancer screening and diagnostic capacity, enabling us to provide care to women faster with the most advanced equipment available on the market today.

“It will increase the scope of B.C. Women’s new breast cancer imaging centre, necessitating an expansion of the Centre’s current footprint, and a new location within the BC Women’s hospital campus.”

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Apple: FaceTime Video Call Does Not Use Carrier Minutes -

One of the most talked about features in Apple's new iPhone 4 is FaceTime. FaceTime uses the new front-facing camera on the iPhone to initiate video calls between iPhone 4 users.

As Steve Jobs had pointed out during his keynote address at WWDC 2010, the feature is currently restricted to work via Wi-Fi alone. However, Apple is in talks with carriers to bring the feature to 3G networks as well.

If you are wondering if you will consume your carrier minutes while making video calls using FaceTime then the answer is "no" as you are making the call over Wi-Fi.

Apple has clarified that video calling using FaceTime will not consume the user's carrier minutes. In response to an enquiry from Business Insider's Dan Frommer, Apple responded:

"The voice call ends as soon as the FaceTime call connects. The FaceTime call is over Wi-Fi so does not use carrier minutes."

Frankly, we would have been suriprised if video calls consumed carrier minutes. Apple's statement also confirms that while it is possible for users to migrate from a voice call to a video call by tapping on the FaceTime icon
on the in-call menu option, the reverse may not be possible.

Are you excited about the new FaceTime feature in iPhone 4? Let us know your views in the comments below.

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