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KUDOS AND COMPLAINTS
comment form below
This is not the
official website of Canada Post
January 21, 2013
Click on your refresh button in the top menu, to
be sure you see any updates.
What do you think of Canada Post not telling you over the phone who
YOUR MAIL came from, that you have to sign for
in order to receive it.
We live 1 hour from Kelowna and never shop in Kelowna.
We can't have mail delivered to Armstrong where we frequent without Canada Post
charging extra for it.
Canada Post said they tried to deliver the mail, but we call a bluff on that one
because we are always home.
Anyone could go to London Drugs Postal Outlet and submit the card that was left
in the mailbox to find out who the mail came from, so why does Canada Post not
tell a person who their mail came from?
If Canada Post is so concerned, why can't Canada Post have signature cards at
Canada Post Outlet for people who live in rural areas. Canada Post could compare
the signature card with a card left in the mailbox that the recipient could sign
and leave in the mailbox for pickup by the mail carrier?
Canada Post said they tried to deliver the mail, but we are home all the time
and nobody came to deliver the mail.
Who's mail is it, Canada Posts mail to withhold mail information from customers?
CANADA POST IS A BULLY IN okanaganlakebc.ca OPINION!
Canada Post sues crowdsourced postal-code database, claims copyright
in Canadian postal-codes
By Cory Doctorow - Apr 13, 2012
Michael Geist sez,
Canada Post has filed a copyright infringement lawsuit against
Geolytica, which operates
a website that provides several geocoding services including free
access to a crowdsourced compiled database of Canadian postal codes.
Canada Post argues that it is the exclusive copyright holder of all
Canadian postal codes and claims that GeoCoder appropriated the
database and made unauthorized reproductions.
GeoCoder, which is being represented by CIPPIC, filed its statement
of defence yesterday. The defence explains how GeoCoder managed to
compile a postal code database by using crowdsource techniques
without any reliance on Canada Post's database. The site created
street address look-up service in 2004 with users often including a
postal code within their query. The site retained the postal code
information and gradually developed its own database with the postal
codes (a system not unlike many marketers that similarly develop
databases by compiling this information). The company notes that it
has provided access to the information for free for the last eight
years and that it is used by many NGOs for advocacy purposes.
While GeoCoder makes for a fascinating case study on generating
crowdsourced information, the legal issues raised by the case should
attract widespread attention. Key issues include whether there is
any copyright in postal codes, questions on whether Canada Post owns
copyright in the database if there is copyright, and a denial that
the crowdsourced version of the database - independently created by
GeoCoder - infringes the copyright of the Canada Post database.
|okanaganlakebc.ca's complaints about Canada Post
just had Canada Post return an envelope from the court house with a
court date on it, because it was missing a postal code. I
didn't miss my court date because the court house called me before
they sent the letter to confirm that I could attend on that date.
After the court date, the court house called and left a message
for me saying that the letter they sent me was returned to them
undeliverable, and that I need to give the court house my new
address. I called Canada Post and left a message saying there are
two Roads with the same name in Kelowna and that they may have tried
to deliver to the wrong Road and that is why the address was
considered undeliverable that they couldn't find the address. I
received a reply message back that because the court house didn't
have a trace on the letter, that Canada Post couldn't trace it.
I called Canada Post again and at the time didn't know that the
envelope was missing a postal code and they took my complaint and
gave me a # for reference if I call back.
I tried to call back after I found out the postal code was missing,
but the line went dead after I pressed the number the message told
me to press to contact the right dept, so I didn't bother calling
back again. Canada Post can figure it out.
Its too bad that Canada Post couldn't look up the postal code for
the court house, especially since it was a court document.
I shipped a light medium size box to Rockaway NJ from Armstrong
BC Canada Post postal office. It costs just over $50.00 to ship.
I needed saran wrap and because I live 45 minutes from town one way,
my Mom was going to mail me some. It was going to cost $8.00 or
something she said, so I went without saran wrap for a month and
kept washing the saran wrap I did have.
Thank you Canada Post :(
|On 03/11/2011 3:19 PM, complainant wrote:
This message was sent from:
Name of sender: complainant
Email of sender: nameremoved "at" hotmail.com
------------------------- COMMENTS -------------------------
Canada Post COMPLAINT FOR PUBLIC POSTING
To: "denis.lebel "at" parl.gc.ca" <denis.lebel "at" parl.gc.ca>;
"Questions "at" tc.gc.ca" <Questions "at" tc.gc.ca>; "mintc "at"
tc.gc.ca" <mintc "at" tc.gc.ca>; "ombuds "at"
ombudsman.postescanadapost.ca" <ombuds "at"
ombudsman.postescanadapost.ca>; "deepak.chopra "at"
canadapost.postescanada.ca" <deepak.chopra "at"
Cc: "newsroom "at" thewesternstar.com" <newsroom "at"
thewesternstar.com>; "news919 "at" rogers.com" <news919 "at"
rogers.com>; "mark.campbell "at" rci.rogers.com" <mark.campbell "at"
rci.rogers.com>; "jsheppard "at" globeandmail.com" <jsheppard "at"
globeandmail.com>; "registrar "at" chrt-tcdp.gc.ca" <registrar "at"
chrt-tcdp.gc.ca>; "info "at" ottawa.bbb.org" <info "at"
ottawa.bbb.org>; "pm "at" pm.gc.ca" <pm "at" pm.gc.ca>
Sent: Thursday, November 3, 2011 5:04 PM
Subject: Demonstrated Lack of Customer Service from your
Area-Manager tom.lyttle "at" canadapost.postescanada.ca
Ombudsman of Canada Post
Honourable Denis Lebel, MP, PC. Minister responsible for Canada Post
Corporation. House of Commons. Ottawa, ON. K1A 0A6
Appointed Minister responsible for Canada Post Corporation and also
responsible for Transport, Infrastructure
Mr. Deepak Chopra. President and CEO. Canada Post Corporation.
Email: deepak.chopra "at" canadapost.postescanada.ca
(Delivered via email to ombuds "at" ombudsman.postescanadapost.ca,
deepak.chopra "at" canadapost.postescanada.ca, denis.lebel "at"
parl.gc.ca, Questions "at" tc.gc.ca , mintc "at" tc.gc.ca )
Dear Ombudsman and Honourable Denis Lebel and
Please refer to the self-explanatory email that was sent to me from
your Canada Post manager. Evidently, he has chosen to ignore a
relevant customer concern. To date, in the past almost one calendar
year, he has not even responded to my complaint, nor has he done
anything about it.
• If this is the demonstrated attitude and level of responsibility
demonstrated by your designated area managers to the ordinary
taxpayers and Canadian public, what do you expect is the direction
that they will provide to staff that they lead?
Please provide me a satisfactory written response within 7 calendar
NOTE: This message [and all references, attachments] is intended
only for the named recipient(s) above. It contains information that
is privileged and confidential, and may be exempt from disclosure
under law. Be aware that any other disclosure, Copying, distribution
of this message is strictly prohibited. If you have received this
message in error or are not the named recipient(s), please
immediately notify the sender by reply message and delete/ destroy
all copies of this message. Information contained herein is to the
best of sender's current knowledge and present ability in the
----- Forwarded Message -----
From: "LYTTLE, Tom" <tom.lyttle "at" canadapost.postescanada.ca>
To: "'complainant "at" service provider'" complainant "at"
Sent: Tuesday, November 9, 2010 7:28 AM
Subject: Re: Provide the WRITTEN RENEWAL REMINDERS IN A TIMELY
MANNER, PRIOR TO the EXPIRATION of the RENTAL-PERIOD" IN A TIMELY
MANNER; Local Staff SHOULD be TRAINED APPROPRIATELY to NOT CHARGE A
PO-Box Customer TWICE for the SAME RENTAL-PERIOD
Complainant has resurfaced. I will
investigate but, will I respond?
From: complainant <complainant "at" service provider> To:
LYTTLE, Tom Sent: Nov 2010
Subject: Provide the WRITTEN RENEWAL REMINDERS IN A TIMELY MANNER,
PRIOR TO the EXPIRATION of the RENTAL-PERIOD" IN A TIMELY MANNER;
Local Staff SHOULD be TRAINED APPROPRIATELY to NOT CHARGE A PO-Box
Customer TWICE for the SAME RENTAL-PERIOD
To Mr. Tom Lyttle, Retail Business Manager.
Canada Post [Delivered via email to Tom.Lyttle "at"
1) On 18Oct10, I renewed my PO Box 9999 at the Canada Post outlet
located in the Cloverdale Mall in the PharmaPlus, Toronto, ONT.
2) From your website at
I am given to understand that: "When Customers have rented a Postal
Box, WRITTEN RENEWAL REMINDERS ARE TYPICALLY PROVIDED PRIOR TO THE
END OF THE RENTAL PERIOD".
3) In speaking with Canada Post at (800)267-1177 AS WELL AS in
speaking with the store manager Ms. Cheryl, I am given to understand
that the first [of 3] written-notices are placed in the renter's
postal-box commencing AT LEAST one calendar month PRIOR to the
expiration-date of the current-rental-period.
- Ms. Cheryl told me on 18Oct10, that this should have been done by
the postal-supervisor Mr. Rich.
4) NO such written-notices were provided to me AT ALL.
5) It was ONLY BY-CHANCE that I happened to inquire about the
expiration-of-my-current-rental-period from the postal-clerk Ms.
Elizabeth on 18Oct10.
6) Furthermore, I am also given to understand from USUAL AND
REASONABLE AND LOGICAL business-practice AND PRINCIPLES OF NATURAL
JUSTICE AND BASIC CONSUMER-LAW,
- AS WELL AS In speaking with Canada Post at (800)267-1177 AND in
speaking with the store manager Ms. Cheryl, that a customer should
NOT have to PAY TWICE for ANY RENTAL PERIOD.
7) Yet, on 18Oct10, the postal-clerk Ms. Elizabeth CONTINUED TO
INSIST that I have to ONCE-AGAIN pay for the period from 18Oct10
THROUGH 31Oct10, [EVEN THOUGH I PAID for it EARLIER] SIMPLY BECAUSE
I was RENEWING ON 18Oct10 [for the next 6 months].
8) It was ONLY when I asked for the store-manager, that the
store-manager Ms. Cheryl told Ms. Elizabeth that this was BOTH
UNRESONABLE AND ILLOGICAL TO ASK A CUSTOMER TO HAVE TO PAY TWICE FOR
BEING CONSCIENTIOUS [by renewing AHEAD of the expiration-date].
• It was ONLY THEN that Ms. Elizabeth stopped insisting that I do
not have to pay-twice for the period of 18Oct10 through 31Oct10.
9) Furthermore, it is UNREASONABLE for the postal-clerk Ms.
Elizabeth to DEMAND that I HAVE TO PRESENT MYSELF ON 31OCT10 EXACTLY
to do the renewal.
• It is ALSO CONTRARY TO the logo posted on Canada Post
publicly-available brochures [numbered 802976, January 2007 edition]
that "convenience is key".
10) REASONABLY AND LOGICALLY, ANY sub-agents of Canada Post must
abide by Canada Post's PUBLICLY posted policy AND PUBLICLY stated
11) It is ALSO CONTRARY TO what is posted on Canada Post website at
"CONVENIENCE Postal Box" .. "payment for CONVENIENCE postal boxes
must be PAID IN ADVANCE for the selected rental period".
12) Moving forward, I ask:
a) That the postal-supervisor Mr. Rich be instructed to
provide the "WRITTEN RENEWAL REMINDERS PRIOR TO THE END OF THE
RENTAL PERIOD" IN A TIMELY MANNER;
b) The postal-clerk Ms. Elizabeth be TRAINED APPROPRIATELY in NOT
CHARGING A PO-Box CUSTOMER TWICE FOR THE SAME RENTAL PERIOD.
13) Please provide me a satisfactory WRITTEN response within 7
• I am NOT available for any verbal contact via phone on this
matter. Furthermore, I am legally entitled to a written response to
my written complaint.
We received a delivery notice from London Drugs postal outlet. We live 45
minutes one way from town so we called to ask who the delivery was from.
London Drugs tell us that Canada Post does not permitted them to say who the
delivery is from. We call Canada Post Ombudsman and sit on the phone for
half hour until someone answers. The ombudsman said they can only ask if
Canada Post can deliver to the house to get a signature and that someone from
Canada Post will reply by telephone.
Constitution Acts, 1867 to 1982
VI. DISTRIBUTION OF LEGISLATIVE POWERS
Powers of the Parliament
Legislative Authority of Parliament of Canada
91. It shall be lawful for the Queen, by and with the Advice and
Consent of the Senate and House of Commons, to make Laws for the
Peace, Order, and good Government of Canada, in relation to all
Matters not coming within the Classes of Subjects by this Act
assigned exclusively to the Legislatures of the Provinces; and for
greater Certainty, but not so as to restrict the Generality of the
foregoing Terms of this Section, it is hereby declared that
(notwithstanding anything in this Act) the exclusive Legislative
Authority of the Parliament of Canada extends to all Matters coming
within the Classes of Subjects next hereinafter enumerated; that is
to say, —
5. Postal Service.
This story is of North Westside Road BC Residents vs.
the Majestic Canada Post Conglomerate!
At one time La Casa Resort was a Canada Post parcel depot for the
North Westside Road BC area within the Kelowna BC Postal Code.
La Casa has since rescinded their postal services and they are not
open in the winter anyway. Since La Casa rescinded postal
services a year or so ago Westside Road BC customers of Canada Post
are required to travel all the way to West Kelowna BC to pick up
parcel at the London Drugs Postal Outlet located at 2151 Louie
Drive, Westbank, B.C., V4T-3E6 phone 250-768-8504. Canada
Posts delivery notice card still says Westbank on Feb 8, 2010.
Some North Westside Road BC area residents use Vernon BC to shop
rather than Kelowna BC, but Canada Post won't change parcel
depots and refuse to make it more convenient for North Westside Road
BC customers by allowing them to use the Vernon postal outlet unless
they pay extra for it. You only have 15 days to
pick up your parcel, Canada Post delivery notice says.
Another thing that Canada Post refuses to do for North Westside Road
BC customers, which some live 45 minutes from either Vernon BC
or Kelowna BC, is to place a newer group mailbox like the kind that
holds a parcel instead of the old green group mailboxes that don't
hold parcels. Its not like North Westside Road BC didn't
complain to Canada Post Ombudsman about this. Canada Post
claims they have to install 147 mailboxes all at once for Valley of the Sun and that
they can't just install 40 boxes for the properties that are
currently developed. Valley of the Sun may not be developed
for many years to come, as it has been in existence for 40 years already
and still only 40 homes have been built out of 147 lots. How long
does Canada Post expect us to wait?
The middle of Westside Road BC still has the same old green group
mailboxes exactly as shown in this photo. These are Westside
Road BC actual current mailboxes located at Valley of the Sun Feb
The red Canada Post mailbox for large letters keeps getting broken
into as you can see the door laying wide open in this photo.
The green group rural mailboxes also get broken into regularly and
one time the whole green group mailbox was stolen as these type boxes
are not anchored to the ground. okanaganlakebc.ca's mail was found at the other subdivision a few
km's down the road stuck between some blocks at Attenbourough Road.
We found the entire door open to all the compartments more than a few
times. Its always swinging open.
The neighbor who found the mail stuck between his cement blocks was nice
enough to phone and let okanaganlakebc.ca know we could pick up our
mail from their.
This red Canada Post mailbox just appeared in 2009
maybe because okanaganlakebc.ca complained that Valley of the Sun on
Westside Road BC had to drive all the way to Vernon BC or Kelowna BC
to deliver an oversize envelope. Still this red Canada Post
mailbox does not accept parcels, nor does it deliver parcels and
North Westside Road BC still to this day and age of Feb 2010 have to
drive 45 minutes one way into West Kelowna to deliver and pick up their parcels.
Even though we complained about the green group boxes, Canada Post would only place
the red mailbox and not give everyone
the newer style mailboxes that accept parcels.
Canada Post is an idiot if they think installing
all the newer style group mailboxes (that accept a parcel) closer to
town first was a good idea before installing them farthest from town
in the rural areas first!
Canada Post doesn't care about its rural customers at
all in okanaganlakebc.ca's opinion.
One more thing is, okanaganlakebc.ca received a
flyer in the mailbox describing that the postal address for North
Westside Road BC whom belong to the Central Okanagan Regional
District and not West Kelowna, will soon have a West Kelowna postal
address rather than the same old just Kelowna BC address without the
West in front of it. Why did West Kelowna bother changing the
name from Westbank (which suits the area better) to West Kelowna, is beyond
This was Canada Post delivery notice (front side) sent out in Feb 2010.
This was Canada Posts delivery notice (back side) sent out in Feb 2010.
If you don't pick up your rural mail but once per week, you really only have a
few days to pick up your parcel.
This was Canada Post's Identification requirements that was printed on the
delivery notice above in Feb 2010.
Here is what was posted on Canada Posts website Feb 11, 2010
Pick up at the Post Office
When picking up an item at a Post Office, residents will be
required to show their Delivery Notice Card and personal
identification. Please note:
We hold items at the Post Office for 15 days.
If an item is not picked up within the first 5 days, we send a
Final Delivery Notice to the addressee, indicating that 10 days
remain to pick up the item.
- After 15 days, we return the item to sender.
Read the details about
personal identification requirements (.pdf)
Delivery to a Community Mailbox
More than 3 million residential
addresses receive their mail and parcel deliveries at community
mailboxes, which are conveniently located near their residence.
Each residential address has a
key to its own compartment.
If an item is too large to fit in
the compartment, we place the item in a parcel delivery
compartment and leave the resident a key to open the
- If the item is too large for the parcel delivery compartment
or we need a signature or to collect funds, we leave a Delivery
Notice Card indicating the pickup location at the nearest Canada
Post retail outlet.
We finally found some new mailboxes installed on Oct 15, 2010
Another complaint we have is how long the older green mailboxes were allowed to
collect mail after the new mailboxes were installed. It was only a week
and people still had locks on the green mailboxes when Canada Post took the
Surely one week is not enough time to collect your mail if you are out of town
at the time.
CANADA POST IS A BULLY IN okanaganlakebc.ca OPINION!
Here is some more, but about
Never doubt the ability of a small group of concerned
citizens to change the world. In fact, it is the only thing that ever has.
If you have kudos, ideas, solutions, concerns or complaints regarding Canada Post, you can make a complaint to
Canada Posts own Ombudsman.
View kudos and complaints
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