Telus Mobility High Speed Wireless Mobile Internet USB Key

is a Rip Off

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NAME: I got a brain
ADDRESS:
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: October 02, 2013

COMMENTS

I could only read through a portion of this insane rant. Here are couple of points to this nut. If I buy tomatoes at $1 today but safe way knows that they go on sale tomorrow but don't tell me, is that fraud? Check prices on website all the time like a normal person. It's not the older usb stick, it's the plan. Don't confuse readers due to your lack of knowledge. Not a member of BBB? BBB is a scam! Obviously you have Internet so do some research on how BBB scammed students and businesses all over north America. Our jobs were impacted in travel industry because of the BBB mafia. I refuse to deal with any business that is a member of BBB. You want the amenities of a city like broadband? Move to a city. If you want to live in butthole nowhere. Live with what you get.


NAME: Wayne
ADDRESS: 22123 - 216 Maple Ridge
PROVINCE: British Columbia
PHONENUMBER:
EMAIL: bigassburger at g mail.com
Date: August 29, 2012

COMMENTS

Whaaa whaaa whaaa. A bunch of hicks living in the backwaters or asshole of the Province and expect top notch services. In Saskatchewan the telco is Government own and they have lit up the most remote places with all the exotic services - dsl iptv etc and how do they do it? A. with unlimited taxes. Telus, Bell, MTS etc are privately held, meaning I have stock in a company that pays me to invest. Spending millions to hook up one service to an area where the density could never pay back the investment nor maintain itself is business suicide. My advice to hicks is move to the urban centres and you will also get competition from the cable companies and a variety of other providers. Also, be thankful we have a regulator otherwise you wouldn't have a phone at all. Everyone wants to go to heaven but nobody wants to die.

okanaganlakebc.ca says:  We are talking wireless stick, are we not?  Wireless sticks can be used in the city or in rural areas.  Why is it so expensive for wireless stick service, when Telus tells us that ADSL costs more to install?


NAME:
ADDRESS:
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: June 20, 2012

COMMENTS

If a company is providing unsatisfactory service, why are they allowed to charge $400 if you want to cancel? I don't understand why is there a charge to cancel any contract. It's just a piece of paper. The service - internet/cell is not being used and won't be used.

okanaganlakebc.ca says - we agree, these contracts are just a legal way for Telus or Bell to rip off its customers.


NAME: HH
ADDRESS:
PROVINCE: Ontario
PHONENUMBER:
EMAIL: hhioe01 "at" yahoo.ca
Date: June 08, 2012

COMMENTS

WE have similar case with Bell Mobility, Turbo Hub , be aware on this Bell company, they are charging customer un-reasonably and unfairly ; I have bill of $270 for 10 days active usage. Trying to have letter of objection for your bill, addressed below : Bell Canada ================== Executive Office Client Relations Advisor 5099 Creek Bank Road East Tower-Main Entrance-Ground Floor, Mississauga, ON. L4W5N2 ================== I decided to cancel; they threatened with $ 400 penalty; I decided to cancel anyway; I don't understand how this company operate and threat customer like that. I move to Virgin Mobile so far normal; no strange usage like Bell Mobility. Please posted this to everyone, just be very careful with Bell Internet!!

okanaganlakebc.ca says - We understand how Bell and Telus stay in business... they rip rural residents off who have no ADSL or cable internet in their area!!!  From what we read, the Turbo Hub is slower than the newest wireless sticks so beware of the speed your getting when selecting equipment.  Just days after we bought the newest and fastest stick, a newer one came out that is even faster.  CHECK EQUIPMENT SPEEDS before purchasing!!!


NAME: Paul
ADDRESS:
PROVINCE: Ontario
PHONENUMBER:
EMAIL: do not wish a response
Date: March 12, 2012

COMMENTS

I want to start by saying I am a Rogers customer but have worked at a Fido call centre and a Telus Kiosk. Quit frankly all prices are the same, would almost believe that the providers are price fixing. As for the cost. As a consumer you are responsible for knowing what it will cost you to run a service that you purchase. In case I missed it, I don't see anywhere that you state that you were intensionally mislead about the price. If it cost too much to have a service then you go without. I believe you are responsible, and must take responsibility for your actions.

okanaganlakebc.ca says:  Its very strange how we haven't changed our surfing habits (internet usage) but yet our bill went from $80.00 per month to $534.  We never check our usage because we have never gone over on our Bell data usage before.  Wish people would read what we post before they comment about responsibility.  Too bad Bell didn't cut off our internet or warn us when we reached our plan limit so that we would know we reached our limit, instead of having to check Bells website everyday or our Bell connection manager to see how much data we have used so far.  Bell or Telus wouldn't want to do that though or they probably wouldn't make as much money.  And yes I believe you are right about the price fixing.... so it doesn't matter that we have two internet providers in my area ..Telus and Bell .. they are both the same price.


NAME:
ADDRESS:
PROVINCE: Alberta
PHONENUMBER:
EMAIL:
Date: March 08, 2012

COMMENTS

If you always go over your amount why don't you just buy two sticks and switch them out? $65+65=$130. Thats 10GB and a whole lot less than $512. You could run 8 for that and have 40GB

okanaganlakebc.ca says:  Thought of that already, but our Bell bill is usually about $80 and the last few bills had been at about $50.00.   We can't afford $70+$70 Bell told me this price the other day for two 5GB plans just for internet.  Why would a bill jump so much without doing anything different than normal that we can figure out?  In all the time we have used Bell's internet stick we never once checked our data usage online but seen it on the paper bill we received .. been on Bells stick since April 2012 and never had a bill that cost more than $126.00 until Feb. 2012 when our bill happened to work out to $534.  When we talked to Bell they said that they had a new plan starting Dec 2011 that was 10GB for $100 and so Bell put us on this new 10GB plan now (we were on the 5GB plan because this was Bells largest plan before Dec 2011).  When we complained to Bell, Bell reduced our bill from $534 to $260 which is the 10GB plan for $100 plus charged us .05 cents per MB data over 10 GB which was 3.2GB and so the extra 3.2GB still cost $160. So we still have to pay $260 which $160 is for 3.2GB over the 10GB plan that costs $100 per month. $260 is a helluva lot of money to us.... we can't afford it and only if Bell will permit us to pay a little at a time will we be able to manage to pay it.  SEE OUR BELL MOBILITY WIRELESS STICK BILL OF $534.38 HERE.


NAME:
ADDRESS:
PROVINCE: Alberta
PHONENUMBER:
EMAIL:
Date: March 05, 2012

COMMENTS

I have a 5GB plan on TELUS which I use for my primary internet source for my phone's internet (which updates all my accounts every 30 minutes) as well as I tether for internet for schooling to a laptop. (the schools wifi is unusable). I watch 3-5 10 minute YouTube videos per day as well as spend 3-5 hours a day on the web and in the 2 years I have had the plan so far and have never gone over my data cap. Sure I have come close so much but I make sure to watch that I'm not going to go over and if I do that means I'm either going to have to not use my internet until the end of the month or pony up the bill. Sure I would love to have unlimited internet but that is just not possible because of the sheer cost of running that much data over a large country like Canada. Oh and I've been to Kelowna and around B.C numerous times and have never had any different network speeds then what I see in Alberta. Maybe I'm just lucky.

okanaganlakebc.ca says:  It depends on what you do on the net, how much data you use.  If you download video or music all day, you will rack up the charges.  Pictures use more data than text.  There are different Bell wireless sticks.. the one we are on is the older CDMA stick because Bells Mobility newer faster stick does not work in our rural area and neither does the hub but we still pay the same for identical plans as someone getting faster internet speed.  Both Bell and Telus sell data plans, not different speed plans.  Back in the old days there were some internet providers that sold internet according to the speed you wanted.  We are not positive but there probably not many if any service providers that sell internet that way anymore... maybe to commercial customers but not residential customers usually.


NAME:
ADDRESS:
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: March 02, 2012

COMMENTS

Are you for real? Suck it up and pay the bill princess. Just because you are too stupid to know what a gigabyte is, or too stupid to read your contract, don't drag the rest of the world into it. And if your computer had a virus and it ran up that data bill, again - too bad, suck it up.

okanaganlakebc.ca says our latest bill Feb 2012 from Bell for the wireless internet stick is $534.38.  We thought it was just because our Father played a casino game on Facebook for a few days.  We checked data usage those days Dad was on the net and there wasn't that much usage those days (Feb 15, 2012/106.56MB, Feb 20, 2012/243.45mb. Feb 23, 2012/45.29MB) compared to other days where we used 1.2GB Feb 21, 2012.  One support personnel from Bell Mobility told us that Microsoft automatic updates helped cause our $534.38 bill and to turn our internet connection off when we are not using it.  We noticed that Microsoft .Net framework update version 4.0 needs 2GB installed disk space on our Windows 7 - 64 bit. but the downloads say less

Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2600217)
NDP40-KB2600217-IA64.exe
38.6 MB
NDP40-KB2600217-x64.exe
32.0 MB
NDP40-KB2600217-x86.exe
16.8 MB
Release Date: Feb 13, 2012

In February we used 13215.19 MB or 13.21519 GB using Bell phone support persons calculation of 1000 MB = 1 GB

In February 2012 billing cycle we added up all the updates except Microsoft Security Essentials virus definitions and it came out to 0.15541777 GB with .NET Framework that was installed March 5, 2012 included.

We still can't understand how our usual data usage of about 5 GB turned into 13 GB data if we downloaded only 0.15541777 GB Microsoft Windows Updates and the surfing we did.  The only other updates were Microsoft Security Essentials virus definitions and we are not sure how much data they take, but can't imagine they take much.

=====================================

The charges continue even when the phone is shut off??

Daniel said he wants to warn other customers who may be unknowingly paying for data they didn't use.

Maker said his office received more than 1,900 complaints about wireless providers last year, and 40 per cent of them were about overbilling.

=====================================

Bell admits internet metering problem

=====================================

From Bell's website

Why is my bill more than I expected?

What are MB, GB, and what constitutes an upload or download?

How to understand my Bell Mobility Bill
8 – Data
Details data usage - measured in megabytes (MB)

"Bell Chat Support" told us the following:  The right answer is 1024MB for one gig but Bell sells their data by 500 MB so 1000 MB is our gig not 1024MB which is the real amount of MB in one gig.  13215.19 MB is 13.21519 GB according to Bell support.

We have now downloaded and installed Malwarebytes Antimalware and scanned our computer, it found no malware.  Microsoft Security Essentials seems to be working.  We also downloaded and installed TCPview, Bitmeter2, and Network Traffic Monitor to help monitor our data usage.


NAME: Honest Guy
ADDRESS:
PROVINCE: Ontario
PHONENUMBER: 1111111111
EMAIL: franks_r_us "at" hotmail.com
Date: February 23, 2012

COMMENTS

I agree with the correct people in here... If you use it, pay for it... If you're not smart enough to monitor it, pay for it! I pay $45 per month for Bell and it gives me 15gb... it says right in my agreement - like it would have with yours - that if I go over, I pay for it... Like renting a car... you have to return it with the same amount of gas you AGREED upon, or pay the consequences. There is no arguing, there is no fighting it, there is no screwing you over. If you don't like the agreement/contract, don't sign it! AND if you cancel it, well that's in there too! YOU have to pay for it, YOU are responsible for it. Just because you agreed to something you can't afford, you feel you shouldn't have to pay for it? Telus / Bell / any ISP has to pay for the bandwidth you use. They have to pay to maintain those towers that you're using... Average $200,000 to build, PLUS the land that they're on, PLUS tax on that land, PLUS maintenance, PLUS paying for what ever frequency that your stick uses - it's a lease. And you just want to use all of that for free?! How about you buy and maintain one of those and I can pay you $5 a month for it... does that sound fair to you? Or how about I borrow your car agree to fill it up and change the oil, then I use all of your fuel, and decide that because gas prices went up I feel that you're ripping me off and don't do it... It's essentially the same thing! Buck up and pay... You say you'll go in front of a judge to fight it... They won't bring you to a judge, they send you to collections and it'll ruin your credit... 1 bill or not... it was a contract you agreed to, that you signed... no collection agency anywhere will care if your feelings are hurt and you feel that you're getting ripped off with the service that is EXACTLY as it says it is. I hope you took that settlement option... the price will only go up, and if it does go further, you'll lose... any judge would look at it and say, "well it says right here on page 1 what would happen if you go over your limit. Pay the man"!

okanaganlakebc.ca says... nice that people in Ontario get 15GB data per month for $45 per month, when we here in BC only get 5GB data per month (Bells largest plan and slowest wireless stick) and we have to pay $70 per month instead of $45 per month for way less data usage (5GB).  What is the difference between BC and Ontario do you think?  Why do you get more data for a cheaper price in Ontario than us here in BC... wonder why that is?  We feel we are getting ripped off here in BC comparing to Ontario, if you ask us!!


NAME: Me
ADDRESS: Vancouver
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: January 31, 2012

COMMENTS

Ha! Perhaps next time you will do your comparing and reseach before you buy something instead of afterwards...

okanaganlakebc.ca says we did our research and signed up for the stick (didn't matter Telus or Bell cause they are basically the same price) because there is no cable internet or ADSL where we live, although ADSL is only 5km's up the road. Telus won't install ADSL here because Telus knows it can make a killing off rural residents, and rural residents don't have any choice.  Who do you think pays for your ADSL .. it ain't ADSL users from what we understand.  Telus told us that ADSL costs too much to install so we won't be getting it!  Why are rural residents only permitted 5GB on the wireless stick for the same price as ADSL users pay for 250GB on ADSL, if ADSL is so much more expensive to install than wireless?  When we lived in Richmond back before 2002, we were a guinea pig for Rogers wave cable internet that cost $65.00 per month with no cap on how much you were permitted to download.  Rogers was caught renting modems and people couldn't buy their own modem to use on Rogers wave and so Rogers brought the price down to $50 per month because they were charging $15 per month to rent the modem.  Then Rogers swapped with Shaw and the lower mainland is now on Shaw.  When we switched to Telus ADSL in Richmond because it was more secure, Telus sold ADSL modems for $300 from Future Shop.  After we bought Telus modem we found out we had to wait 9 months for a port.  Then we moved and there was no ADSL where we moved to.. so again Telus ripped us off.  Only got to use the $300 modem for a few months before we moved and Telus wouldn't take it back.


NAME: Mike Cushner
ADDRESS:
PROVINCE: British Columbia
PHONENUMBER:
EMAIL: cush "at" live.ca
Date: January 23, 2012

COMMENTS

Good luck with that one! I had a 1 account with telus and they way over charged me on Internet usage, it was like almost $300. would not help me out at all with modifying my bill for their screw up. I said I wouldn't pay and next thing I know it, in a matter of a year I had 3 seperate collections from CBV Collections, all different amount between $650 to $830 "Disconnect fee and other fees were added because I shut the account down early" sitting on my credit report from that 1 bill and know way to prove it was 1 bill. Telus destroyed my credit, had to pay the 3 credit bills before I could repair my credit.

okanaganlakebc.ca says Telus ruined our credit too because we have no way to fight Telus either... just waiting for Telus to take us to court if they ever do.. would love to go there but I bet Telus won't bother.  Not for $500 because Telus would rather donate that and ruin our credit we suspect.  Wish Telus would hurry up and take us to court so they could get their money and so we wouldn't have a bad credit rating anymore... Telus is sure taking its sweet time.  Now that we are using Bell our internet usage isn't as high as on Telus ... its strange that we surf the same amount but our bill is lower??  Makes us wonder if we were hacked on Telus wireless and that someone in the immediate area was stealing some of our data usage?


NAME: Chris
ADDRESS:
PROVINCE: British Columbia
PHONENUMBER:
EMAIL: khao7ik at hotmail.com
Date: January 23, 2012

COMMENTS

It's very affordable if you watch how much data you use and don't use it for stupid shit like torrents and Netflix. The stick is meant to be a mobile, on the go device. It is not Telus' fault if you didn't do your homework and ran in like a jackass downloading everything you could. $5/mb over 5gb is the standard rate, which you would know if you actually READ what you were signing, rather than barely skimming through and rushing out with your discounted device. Next time, know what you're getting in to. Oh, and before you start comparing a stick to a hub, you should know that TELUS OFFERS BOTH. It is the consumer's responsibility to do their research and find out what product they need. A rep is simply there to guide you. The final decision is your own. My suspicion is you saw the $99 pricetag (2 year contract) on the Telus Hub, and the $0 contract pricing on the stick, and figured you were a f-ing genius. Get over yourself. Also, what the f are you doing that you managed to rack up 5-7Gb of overages? Are you f-ing high!? You had to know that you were going over your allotted plan! Get a f-ing clue, retard. Lastly, the stick is designed to be a mobile solution for an on-the-go type of customer who needs occasional internet access on the go... NOT for a heavy downloading, gaming type who wants to abuse the shit out of their plan and then make a webpage about how somebody else f-ed them. Pay your f-ing bill, retard.

okanaganlakebc.ca says: We wouldn't have a stick if it wasn't the only internet available to us F WAD!  And we download hardly anything .. just run the website and do some browsing for $85 per month... what a RIPPOFF BOTH TELUS AND BELL ARE!  Telus won't install ADSL here because they know we have no choice so Telus and Bell, one or the other, can rip us off and we have no choice idiot!  And for your info we get the slowest wireless stick to boot because the faster stick doesn't work here, and the hub don't work here either stupid!  Next time read with your eyes open instead of shut and spouting off stupid.  We are not a heavy downloader and in fact we hardly ever watch You-Tube video and we don't download music.  We installed windows 7 on two computers and updated a Vista computer besides uploading to the website and browsing hardly at all and our bill was over $300 that month.


NAME: your a dipshit
ADDRESS: 1235 lame ass
PROVINCE: Alberta
PHONENUMBER:
EMAIL:
Date: December 27, 2011

COMMENTS

your an idiot for so many reason, if you want better internet move to a city, two if telus only has cdma coverage so does bell so again you are an idiot. three if you cant stay within your limits of a 5gb plan then its your own fault not telus.

okanaganlakebc.ca says your the idiot thinking we can sell and move just like that ... we suppose you rent?  And yes you are right about CDMA because Bell uses Telus service.  Why won't Telus install the higher speed internet in our rural area?  Its because Telus charges the same for CDMA or the faster internet, so why would Telus want to give us a higher speed?


NAME: Bob
ADDRESS: 1234 Monkey Lane
PROVINCE: British Columbia
PHONENUMBER: 6045551212
EMAIL: name "at" hotmail.com
Date: December 25, 2011

COMMENTS

You are a (*&^ retard. If you can't add up how much data they are offering you then you need to get help understanding what your bills mean. All this website does is prove that you are a stupid *&^%. Btw, I have a Telus Internet Stick. Do you know how much I have used this month, using it full-time? 2.72 GiB. Totally acceptable. Do I use this same connection for work? Yes. It is pretty obvious all you do is download video and porn. You should take this stupid page down. Dumb (*&^ web form doesn't even work. Shit, shit shit.

okanaganlakebc.ca says Bob, we only used Telus wireless stick to update three computers (1 Vista and 2 Windows 7), did some surfing and uploaded okanaganlakebc.ca changes to receive a $511 bill from Telus for one month internet usage (see Feb 28, 2011 bill).  You must not be on the computer much?  We do not download crap and we don't watch many videos either.


NAME: blair
ADDRESS:
PROVINCE: Alberta
PHONENUMBER:
EMAIL:
Date: November 08, 2011

COMMENTS

sounds like your upset. but looks like u used the time so pay the dime.

okanaganlakebc.ca says:  Blair, how can you pay for something when you live in BC and don't have that kind of money?  Not everyone is as rich as Alberta you know.  And not on your life should we be charged such huge amounts for internet service, so no we shouldn't pay Telus!  And no Telus didn't get paid for that overly high mobility internet bill of $400 Telus sucked us into, unlike Bell who is now receiving monthly payments that Telus could have been getting if Telus didn't try soaking us.  Telus is the looser!  Funny that Telus hasn't taken us to court yet over the money Telus claims we owe!  Guess Telus can write it off ???  Lucky for us that there is competition, or we wouldn't have had much of a choice and would have had to choose between dialup or no internet, either that or be slowed down on Satellite if we went over our limit.  We heard that is what the satellite provider in our area does if you go over your limit ... slows you down.  If it were not for Bell, we would have only had these other three choices, none of which were desirable.  As it is now on Bell our entire budget for recreation is spent on internet and so that is the only fun we get, but at least we have something to keep our interest.


NAME: eileen
ADDRESS:
PROVINCE: Ontario
PHONENUMBER:
EMAIL: eileenelana "at" gmail.com
Date: August 23, 2011

COMMENTS

Telus is getting rediculous with billing I am heartily sick of being ripped off by them i have been with them for 3 years and it was fine until the last 3 months when my bills started to climb substantially enough is enough I am done with them , should you be searching for internet providers give this one a miss i strongly advise you..

okanaganlakebc.ca is now using Bell and our bill hasn't gone over $80.00 so far.  Telus charged us over $300 the one month.  We haven't had any problem with Bell's service over the last 9 months or so.  Bell doesn't charge as much as Telus if you go over your limit.  We are happier with Bell Mobility.  Telus can shove their service.  Telus won't bring ADSL where we live out in a rural area, so if we want high speed internet, we only have satellite or the mobility stick to choose from.  Rogers stick doesn't work for us.  With either Bell or Telus we are stuck on the slower of the speeds because nobody is upgrading us to the higher speed that everyone else in town gets.


NAME: Phil
ADDRESS: Toronto
PROVINCE: Ontario
PHONENUMBER: 416-XXX-XXXX
EMAIL: pdrcell "at" yahoo.com
Date: July 26, 2011

COMMENTS

I have an unlimited data plan with Telus, expired plan, and because I went month to month they cancelled my plan outright and told me I had to get an in-market plan. I had phoned them to tell them that I would re-sign, they just said, that it's too bad, you lose your plan. The reason, they do not make money with me by me having that plan, that nobody has unlimited anymore.


NAME:
ADDRESS:
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: July 17, 2011

COMMENTS

You're kidding right??? It says right on the contract all the rates you will pay when you sign. You know the costs going in. Why is it Telus' fault that you can't stay within the limits YOU AGREED TO? And as for the part of checking to see how much usage is affected by device, of course it will be less on a Blackberry or other smart phone! Blackberry uses their own compression technology, which compresses the OTA data significantly, Telus is just providing the Blackberry service. And as for smartphones, they will only download the header of an email instead of the whole thing, they won't check email as often, they are automatically redirected to mobile versions of sites that have less images and data, etc. They are designed to use as little data as possible. You're home computer is a data beast! And seriously, it's not worth it for Telus to bring lines into most rural areas, there aren't enough clients to warrant the cost of the expanded system. For example, would you spend $100 to make $10?? It doesn't make sense. Also, of course they will want you to pay a month in advance! Would give your car to a stranger and say "pay me later"? NO! That's just stupid! Telus is not at fault just because you weren't smart enough to read over the entire contract and make yourself aware of the whole picture before signing. I use a Telus stick and Telus smartphone, and I always have reasonable bills because I WAS SMART ENOUGH TO READ THE CONTRACT AND KNOW THE LIMITATIONS! If you went out and bought a Ferrari, signed the financing paperwork, and complained afterwards about Ferrari ripping you off because they wanted $5000 a month, people would laugh at you. Reality check, people laugh at you about this. It's the exact same thing. And in looking back at your reply to Alberta's comment on May 26, 2011, you are using your ignorance as an excuse? You didn't know??? THEN FIND OUT!!! You have NOBODY TO BLAME BUT YOURSELF!! Seriously, society is getting stupid!


NAME: ron mitchell
ADDRESS: box 45 calahoo
PROVINCE: Alberta
PHONENUMBER: 780-967-5841
EMAIL: calwho "at" hotmail.com
Date: July 16, 2011

COMMENTS

I have the telus usb stick and I am very disapointed with its function. I signed a 3 year contract so if I want out early I have to pay a 400.00 cancellation fee, but telus does not call it a cancellation fee . My relative who lives a few kilometers south of my place has platinum internet service based out of calgary, and he pays only 55.00 per month for unlimited internet service and he and his family use 4 computers on the system. When my contract is completed I am switching immediately to the platinum internet service, and I am never dealing with TELUS again. Kind Regards, Ron Mitchell.


NAME: Karan Takhar
ADDRESS: 25 Madison St
PROVINCE: Ontario
PHONENUMBER:
EMAIL: Karan_Takhar2002 "at" yahoo.com "at" hotmail.com
Date: May 29, 2011

COMMENTS

Telus Mobility cheats its customers by charging them exorbitant bills. I was charged for $511 per month. There are serious connectivity issues within Toronto. I called the customer service within 5 days after getting service to cancel the service as it takes very long to connect to the network.They referred me to a technical department who told me to download some patch to fix the problem, but that too did not resolve the problem. After this they were told to cancel the service, but they will not cancel the service and reminded me of signing the contract and pay a penalty of $ 200. On top of that they wanted a 30 notice to cancel the service. This resulted in using their service for an extra one month. Interestingly when travelling in US the connectivity was very quick because here they made money by charging roaming. This was absolutely a rip off and I would suggest all customers to stay away from this company. They do not deserve any business at all.


NAME:
ADDRESS:
PROVINCE: Alberta
PHONENUMBER:
EMAIL:
Date: May 26, 2011

COMMENTS

In response to your comment below. You are so ignorant, I am not a rich Albertan but instead a student and I don't have a landline only a cell phone. Telus has the most affordable plans in Canada, no other company gives me that much data for that cost. Most large for profit companies donate some of their profits to charity for example Starbucks and Nabob coffee donate to low income families overseas, Bell supports mental heath and Pepsi builds recreation areas in low income areas. What they do with their profits is their own business. You are not a charity. You are not starving in a country where you make a dollar a day to feed a family of 5. These people can't even afford the basic necessities of life. No one is forcing you to buy from Telus, internet is a luxury item not a basic necessity. Every wireless or wired plan you pay for more than you use, whether it is on a phone bill, internet bill even parking. If your parking meter expired and an officer gave you a ticket would you refuse to pay it? That is the same thing with your overage charges. Any lawyer will tell you that you signed a legally binding contract like the one you signed for a mortgage. If you spent half as much time reading the contract as you did scanning in your bill you wouldn't be in this situation.

okanaganlakebc.ca - Sorry I said you were probably a rich Albertan.  I knew what I was signing when I signed the contract with Telus.  Bell is pretty much the same price as Telus for its wireless stick.  I only realized since the $511 bill from Telus that Bell doesn't make you choose a certain amount of data to pay each month even if you don't use it all, like Telus does.  At the time I didn't know Bell worked out here.  Rogers didn't work because I tried it.  I tried Telus before Bell and it worked.  I found out later that Bell only charges for what you use after I received the $511 bill, and I still would have gotten that big bill if I was on Telus or Bell.  Bell is flexible and Telus is not.  And to me the internet is not a luxury, its a necessity.  I don't care what the contract says, I signed under duress and because I didn't know any better at the time.  I found out later what other plans Telus has, like the hub plan that allows 2x as much data for the same price that came out after I signed the contract under duress because there is no other service here or I would be on ADSL.  If the only high speed internet that was available to you cost $100 per month, you would try and pay it until it got out of hand when you went over your limit and your bill all of a sudden jumped to $511 for one month and you don't have the money to pay it, you might have second thoughts on the cost.  We never imagined in a million years that we would ever receive a bill for $511.  Wonder how many others believe that the internet is a luxury and not a necessity?  I still think you should go work for Telus, because Telus would probably pay you handsomely LOL.


NAME:
ADDRESS:
PROVINCE: Alberta
PHONENUMBER:
EMAIL:
Date: May 25, 2011

COMMENTS

I'm not trying to be rude by are you stupid? When you signed up for your contract you agreed to the following billing terms such as cost per MB overage. By using more then the amount you signed up for your agree to pay the extra costs. This goes for anything mobile or home internet related. If you make a long distance call you pay the amount per minute. Personally I have a 6GB mobile internet plan with similar overage charges on my Android phone which I frequently use for tethering to my computer and because of the usage messages and free software I have not one gone over my cap and I consider myself to be a heavy user. If I were to exceed my data limits I would gladly pay the overage charges because I made myself responsible for them in my contract. Stop attacking TELUS and other mobility services for your problems and take some responsiblity for your own actions. The clear reason why land based internet is not available in your area is because it is unprofitable and TELUS is a company not a not profit organization.

okanaganlakebc.ca says ... who's the stupid one?  An Albertan made of money would pay Telus and believe they are not being ripped off because Albertans make lots of money and they don't care.  You should go work for Telus, they would probably hire you as a manager.  Telus charges double for the wireless stick than it does for its wireless hub .... with the hub you are permitted 10GB data instead of only 5GB.  Rural residents that can receive the CDMA wireless network (slower than the new network) can't necessarily receive the newer faster network.  All we need here is a booster antenna.  Telus wouldn't want to install a cheap booster antenna or we would only have half the bill!  Telus is raking in the dough off rural residents when the wireless stick is the only bloody high speed internet we can get besides satellite... and satellite ain't cheap either!  Telus told okanaganlakebc.ca that our area will never have ADSL installed.  Telus refuses to give us a choice and that is why we are so pissed off at Telus.  If we want more data then we have to buy another wireless stick and be charged even if we don't use all the data... that is how Telus is ripping everyone off... stupid!  Who cares about the contract .. Telus is the one who is in full control of the contract and there is no leway with Telus!  And if Telus was a for profit company. why does Telus give out so many donations?   Isn't that Telus just trying to look good in some twisted way on the backs of some of its customers who may be poor and who may need donations to help pay for basic groceries?  How can Telus justify putting in telephone lines when everyone has a cell phone nowadays then?  How would you like to only have a cell phone to talk on and no landline phone?  What would your cell phone bill be like if Telus did that to you?  Now do you understand where the rage comes from?


NAME: Jennifer
ADDRESS: 13700 neaves road
PROVINCE: British Columbia
PHONENUMBER:
EMAIL: jenqtpie "at" telus.net
Date: January 05, 2011

COMMENTS

I have Telus right now for home internet and am moving to neaves road in pitt meadows bc. Telus doesn't have internet there.... they wanted me to get a "stick". After skimming through (I have a one year old and 4 year old) as that's all I could do, I want to know what company you'd recommend me going with for "satellite" / "stick" internet.....I can't go without internet and would only be using at the house. Please let me know ASAP as I am moving quite soon and need to set something up. cheers, jenn


NAME: Dylan
ADDRESS:
PROVINCE: Alberta
PHONENUMBER:
EMAIL: dylanpoulson "at" gmail.com
Date: December 27, 2010

COMMENTS

Umm.... You really think speeds will be up in smaller centers just as much as they are in the bigger cities? No Telus network is capable of 42.2 MBps but your too ignorant to know that. I AM IN THE WIRELESS INDUSTRY. I get faster speeds on 1xRRT smartphone than you are getting on your wireless stick. No shit its outdated in the electronics are always being outdated by the next thing. Companies donate to charity... and it comes out of their profit.... ADSL is old and it runs off of old phone lines.. No wonder they are discontinuing it. Speeds of 21 MBps is pretty damn good.. But this is radio and the signal dies the farther you are from the tower. Whats your signal like? Wheres the tower? Telus isn't going to give you all your money back you signed a contract. I charge people when they go through my server and its called the system access fee you want to go through my server pay the fee to keep things running. Rogers and Telus are using totally different technologies (GSM 3G vs EVDO 3G/1xRRT 2G and now HSPA 3G+) TELUS IS FASTER THAN ROGERS. Its a contract YOU SIGN IT AND YES YOU HAVE TO PAY TO GET OUT OF IT. Don't like it? Don't go for a contract. Isn't that to bad eh? WIND sucks also. You go outside their coverage area and get smacked with 2G EDGE and roaming rates that would be the same if your in the states. Get a life and actually grab some knowledge before you post this shit.


NAME: carol dawn
ADDRESS: box 978
PROVINCE: British Columbia
PHONENUMBER: 2505239477
EMAIL: carol_dawn "at" hotmail.com
Date: November 08, 2010

COMMENTS

HAd a telus wireless stick. Took me several tries and several days to reach them(the phone system they have).The stick did not work at all had it for 3 weeks about so want to end the contract i have with them. They said if I send it all back in the box it came in they will not charge me the $400.00 for getting out of a contract. Dont have the box anymore but hope they will accept the Stick returned from me anyway. any comments


NAME: Shayne Noel
ADDRESS:
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: October 15, 2010

COMMENTS

Just wanted to clarify some math for you. I see you are looking at your speed tests, and are not realizing that advertised speeds are ALWAYS in KiloBITS and MegaBITS per second, and your windows pc will show you your file transfer speeds in KiloBYTES per second. Your 179KB (not 179Kb) is 179 x 8 = ( 8 bits is 1 byte) 1.432 Mbps or as advertised as MegaBITS per second. That's pretty good. How do you think you blew the top off your 5Gig cap? no way you would have done this so easily with a 179Kb connection....you see? Many people look awfully foolish when touting "my speeds suck" when they are not as bad as they seem. A dialup modem was a 56Kb (not 56KB) device, and therefore on your best day you might see a whopping 7KB download speed. So keep things in reference when you get on your high horse and stomp on the carriers. Sure its a rip off, it sucks how they bait and switch, I dont disagree wih you. But if your going to be touting it on a website, do your homework first. As for comparing the technologies, ADSL is based on the distance it needs to travel, the longer the distance, the lower the rate. And the upload/download is asynchronous, just as the name suggests, just like every other comsumer base ISP. You DONT NEED all that upload bandwidth, thats why you are noy being sold it. and a 1.4 Meg connection in a rural area is not a crying game. Sat will get you similar speeds, but with horrendous latency (delay in milliseconds) and be more expensive. Good luck with whatever service you get. If I were you, I would get some foold together who can get close to city limits and buy a big pipe and Mesh it out to where you are. Might cost you more up front, but then its something you wont get ripped off for, and be WAY faster than what you have. Shayne "at" snoelcomm.com

NOTE FROM okanaganlakebc.ca - Shayne, you are absolutely right about us being confused about KB vs. kb ... we were not aware there was a difference, so thanks for letting us know.  Since you told us, we went back to the speed test results on the previous page, and fixed up what we said about being slow like dialup, plus we worked out the actual figures.

We would like to know more about the big pipe and mesh it out to were we live :)


NAME: Lorene
ADDRESS: Lake Louise
PROVINCE: Alberta
PHONENUMBER:
EMAIL: amoureux_en_cavale at hotmail.com
Date: September 26, 2010

COMMENTS

We bought the Huawei E182E Mobile Internet Key in february as there are no other way to get internet in Lake Louise, Ab. The problem is, it does not work (can't stream on youtube, tv shows, etc) I heard they were giving extension with the card in order to get it higher. But there was none in our box, and after calling Telus, looking on their website, going to the store, there is no way to get one (they keep on passing the puck). So our download average speed is 700kp which is kinda poor.. ! Also, we pay 85$ for the 5gb plan (we signe up for 3 years!) and I just read the plan is now 65$ since march but they havent change our plan cost. So we are paying them 20$ more for 7 months now ! NEVER again I will have anything to do with TELUS MOBILITY. We have called at least 25 times to complaint and nothing is being done. THey know what our problem is (we need more bandwidth) but I guess to hard for them to fix...

NOTE FROM okanaganlakebc.ca - We tried the new Huawei stick and it didn't work for us either .. it kept cutting off due to a weak signal.  We are still surfing slower with our old obsolete CDMA Sierra 598 wireless stick.  Telus won't give you an extension to get your wireless stick higher in the air.  We bought a USB extension cord from Future Shop to get our wireless stick up higher and they are not that cheap either... I think around the $10 or $20 mark depending on the length you buy.


NAME: Telus sucks
ADDRESS:
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: September 15, 2010

COMMENTS

Telus is about as interested in providing good customer service as as Hitler was intereted in human rights. None of the wirelles companies is great, but Telus is in a class all of it's own. They will lie, cheat, misrepresent, and most of all rip you off. They know very well that those of us in rural areas are completely dependent on them (at least so far), and they will go out of their way to take advantage of you, especially those of us in the West. Check out their Turbo HUB plan, and you'll see what I mean how they treat customers in the West. None of all the other mobile providers have a different rate for West and East. As one of the local Telus Technicians that I know put it "Telus does not care about the West; they only care about the East". I question that as well.


NAME:
ADDRESS:
PROVINCE: Quebec
PHONENUMBER:
EMAIL:
Date: August 26, 2010

COMMENTS

maybe you wouldn't be late on your payments if you made better use of your time


NAME: Mike
ADDRESS:
PROVINCE: British Columbia
PHONENUMBER:
EMAIL: ar1 "at" telus.net
Date: August 23, 2010

COMMENTS

I have Telus ADSL and it is rock solid in northern BC. I subscribe to business grade ADSL for about $96. per month with 2 static IP addresses. The service is 3mb down and 1mb up because of data overhead and distance I can get a sustained 2.8 down and 740 up. The speeds never waver and subject to the website being able to send files at this rate. Microsoft Update is an example of site that can push as fast as I can take it. Telus recently changed the service to include 6mb down and 1 mb up. I believe this was because of competition. The included monthly data rate is 70 or 80 GB. Way more than the 5 GB on wireless. I fully believe Telus is pushing Wireless because it is so profitable. Certainly don't see ADSL "System Access Fees" like wireless. Data overage charges are similar to credit card companies. Credit card companies best customers are those that only pay the minimum amount each month and are willing to pay 18% interest rates. Telus and other carriers were directed by the CRTC to wholesale their ADSL services to competitors about a year ago. Telus was very angry about this. Navigata Business ADSL offers 3 mb down and 1 mb up with one hard code static IP address for about $55.00 per month. I have a number of locations with this service. I also have a number of locations with Navigata Business internet 6mb down 1mb up and 5 hard coded static IP addresses for about $85.00 A similar plan from Telus is about $150.00 and the Static IP's are not hard coded. Hardcoded IP's are important if you have servers or a need to connect back to the location with the ADSL modems. Home ADSL services are much cheaper and typically include more monthly data. Both Telus and Navigata are capable of sustaining the maximum download speeds. In other words I have not noticed any of the fluctuations seen on the wireless networks of Telus mobility and Rogers. Telus is pushing so hard wireless Internet it is truly obscene. There fix all solution is "Telus Mobility Wireless Internet" It seems like Telus is only interested in ADSL expansion if Shaw Cable provides Internet in the same area. It was very difficult to even find a Telus contact name to send and "official" request for ADSL expansion. I am currently pushing Telus for ADSL expansion in an area, I really don't expect much success. I have been at this for years. The same comments you noted that cost sharing would be required to see service. Of course it would seem Telus cannot do anything without costing an arm and a leg. I expect this is because of the legacy monopoly position they were in for years is still ingrained. Historically they could pay $20.000 for hammer and use those costs to justify tariff and rate increases to consumers basic telephone service and long distance. I also have a number of Telus sticks and have just acquired the Telus Smart Hub. The bottom line is Telus wireless Internet is only a last resort for Internet connectivity or where portability is needed. Wireless internet is very expensive and unless they include data plans with more data it just isn't practical. Wireless internet is really only an alternative to Satellite internet or poor Wi-Fi ISP. I have some sticks that have unlimited data for under $80.00. The unlimited plans were available for a short time a couple of years ago. One thing never mentioned is the fluctuations in latency with Telus wireless. For example remote desktop back to your house for or from your house to work and the screen will pause, freeze or momentarily seem unresponsive. Wireless is simply dropping your packets and the responsiveness frequently gets worse than satellite internet. One presumes this is related to the sporadic loads on the cell site you are on. Wireless Internet is substantially inferior to ADSL service and can't really be compared. ADSL is superior to wireless and the only thing better is Fibre Optics available in very limited markets.


NAME: John
ADDRESS:
PROVINCE: Ontario
PHONENUMBER:
EMAIL: jhatherley "at" hotmail.com
Date: August 12, 2010

COMMENTS

This is an incredibly well documented site mirroring the frustration of all Canadians caught in the embarrassing broadband coverage dilemma!!! Folks can learn everything they should know, in very clear terms before making the mistake of purchasing a wireless plan from one of the Canadian wireless providers. There is a huge disparity in internet access costs and performance folks must endure in the non DSL / cable broadband covered areas. Extrapolating from our region's coverage maps I'm guessing residents in probably over 90% of Canada's land mass are stuck with our country's globally uncompetitive wireless (if even available) and satellite internet plans. I'm 4 km off the Trans-Canada highway and a 20 minute commute to the nearest city (population ~80K); some of whose residents still can't get DSL coincidentally. The political lethargy in changing this embarrassing situation makes me wonder if there is some master plan to force all rural dwellers to live in a city before they can benefit from affordable internet access. Or perhaps the providers have bought off the regulators in order to allow them to only roll out incredibly expensive (but corporately quite profitable) wireless plans to those who are no doubt perceived as not having enough clout to make the situation change. Your site can change that. Many thanks for spreading the word. I was almost going to get suckered into a current TELUS marketing ploy when a Google search for more info popped up your site as the top organic link (cheers!). As a ICT professional married to a telecommuter who needs to first drive to a broadband hook-up 20 miles away, and with two university kids I consider broadband access to be an incredibly important necessity in today's world. I now vote in elections based in large part on whether I feel a candidate / party will produce any action (as opposed to lip service) on remedying the Canadian broadband coverage (or lack thereof) dilemma. I'm a computer professional still using 5-7 year old computers at home as they are still capable of faster processing then my pathetic dial-up supports. Speaking of which you may be interested to know that Bell actually caps our area's dial-up speeds (regardless of provider or modem used) at 28K. 13 years ago in the same house on the same bell line I could get 56K but Bell later halved that to the lowest speed legally allowed. I wonder why? In case you are wondering why we still only use dial-up at home, until TELUS recently did some upgrade that now gets me a single bar on my cell phone we did not entertain that wireless was even possible. The past summer I even tried a Wilson Booster and Yagee antenna (+$600) to get the Rogers Rocket hub to work (FYI: Rogers let me return the whole system at no charge when it still did not pick up any signal). Unfortunately satellite had proved too slow to support VPN (Virtual Private Networks which is a security norm in larger companies) and in general unreliable to justify its high cost. I say if Canada can't remedy the internet access problem affordably it on its own, then like when building the TransCanada railway, we need to open the door to more efficient global competitors to fill this gap. Keep up the good work!


NAME: Marlean
ADDRESS: savona
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: July 10, 2010

COMMENTS

I dropped telus in Feb. and went to Rogers, they have been more than fair. I have high speed internet for the very first time, and have unlimited canada anytime calling. We live in a rural area and the total cost is $81.++ check it out... rogers has just received netcomm 3G10WVR hub... incredible... I am very pleased with the service. Telus sucked big time and I hope that they lose clients because of their lack of customer service. We went on vacation, put our phone/internet and packages on vacation and someone in telus does not understand vacation vs cancellation!!!! they cancelled our packages. they never did offer high speed internet where rogers has the most incredible and reasonably priced package. We no longer have a land line but who cares?? we can take our phone with us anywhere in Canada- never giving up our phone number, where there is cell service and electricity we have high speed and a phone.


NAME: Tammy
ADDRESS:
PROVINCE: British Columbia
PHONENUMBER:
EMAIL: tammysinclair02 "at" hotmail.com
Date: July 02, 2010

COMMENTS

I was with my uncle when he had bought his laptop and telus internet stick.The guy at London Drugs that sold us the laptop told us that the telus stick was not compatible with windows7 so we asked him to write the specs for the comuter and we took that to the telus store (guilford) and asked the salesman there if the stick was compatible with that laptop. he reasured us it was and I asked him to confirm on a peice of paper to take back to the salesman at Longdon Drugs. He did so we took it back to London Drugs and purchased the laptop and the telus stick. My uncle lives in Aldergrove and I live in Surrey.We see one another every few months. He had never used a computer before he is 65yrs old. I showed him simple steps how to work the laptop and get on the internet with the stick and email. everything worked fine. he took it home and used it once and put it aside. a few months later he tried to use it again with no luck and called me saying that his computer is not working it wont connect to the internet and if he could come by for me to figure it out. I tried and it would not connect to the internt. I looked up telus internet tech support contact on my computer and called them.After explaining the problem to him he told me that the stick was not compatible with windows7 and to take it back to the retailer.so we took his computer and the stick to the telus retailer were we bought it.they would not look at it and told us that all they do it sell us the stick and that was it..any problems we had to call the client support number they gave us with all account info. so we went back to my house and called.Jerad was the man we had spoke to and I had told him what tech support had said aswell as the retailer and he then procceded to tell me it had been 5 months and it was our fault that we didnt figure out the problem within 2weeks to a month then maybe they could of done something about it. I let him know that there has been little to no activity on the stick as he was not able to connect.He said there was nothing he could do about it that we were stuck with it or cancel the account and pay $400.fee. I said that was rediculus.so I let him go and phoned back 5min later to speak with someone else. after an hour on the phone trying to figure out how to fix the problem we couldnt and the guy put us over to techsupport again. spoke to Alex there for a few hours again trying everything possible to get it working(you can see his notes on file) with no luck.His last suggestion was to call Sierus Wireless. So I did that also and spoke to Jason we trouble shooted everything again and he confirmed it was uncompatible and to try another company's stick so we tried the Roger's stick and it worked great. tried it a few times today and it sitll works good. I called back to telus customer support and let them know the current activities and he said there was nothing else they would be able to do and had to speak to head office to cancel account with no penalty and to reimburse my uncle for all his payments he has paid for the last 5 months not being able to use the stick. My uncle has a cell phone with Telus with no problems and dosnt want to fued with Telus over this situation.I know that the 5 months him having the stick seems to be the problem with him canceling his accout with it. Well he is 65yrs old with bad site and hard of hearing never using a computer before this attempt so please take in to concideration the situation you are putting him in.I am upset that all this has taken place and has stressed everyone out.I dont think he should have to pay monthly for a product that is never going to work for him.The telus retailer should have never sold it to him in the first place.


NAME: Roseline
ADDRESS: Bamfield
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: May 27, 2010

COMMENTS

I bought a Telus cell phone last year, and specifically asked if I could use it in a remote area ( Bamfield, BC ). I was told " Yes ". But it never worked. No signal. I tried to have Telus reimburse me my cell phone. Guess what ! The only thing they told me was to put it for sale on the web. These guys do not care about service. They only want our money. I tried to sell it over the internet, but to no avail. I still have the phone. Because... as soon as I tell people that they will have to deal with Telus, they stop being interested. Telus... Tell us ? as soon as you tell them, they stop listening.


NAME: Tammy Murray
ADDRESS: Prince George
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: May 05, 2010

COMMENTS

Absolute KOODOS to the folks that built this page. Telus and their "future is friendly" campaign is FAR from friendly. I also have horror stories about their cellular service and the providers of hardware that they put in place. After 3 lemon phones and promises to fix them and then saying too late, too bad , not our problem and being threatened with huge early default of contract bill if I cancelled (I own a bulldozer now too) I am fortunate enough to live in a location that I can rid myself of any Telus service (if you can call it service). My home phone is up on the chopping block for them next..... going to shaw.


NAME: BC'r and Not an Albertan
ADDRESS:
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: April 30, 2010

COMMENTS

I would rather pay twice as much for ADSL which is about the same as I pay for the wireless stick that isn't as good as ADSL that Telus Customer just admitted. Telus could bring ADSL to areas that only have 20 properties signing up and not loose money if they so choose to. I feel Telus would rather rip everyone off with selling a wireless stick to everyone that they shouldn't have to pay for. I don't buy the mechanic his tools so he can work on my car, so why should I have to buy Telus wireless internet stick so I can use Telus services? Telus doesn't make me buy their land line wires when I hook up my land line phone .. so why is there a difference? Telephone wires cost money too!  There are only 43 homes in the other subdivision just down the road and Telus brought ADSL to them??


NAME: Telus Customer
ADDRESS:
PROVINCE: Alberta
PHONENUMBER:
EMAIL:
Date: April 29, 2010

COMMENTS

Well of course ADSL is better than wireless. That's a no brainer. You get more data, it's much faster, more reliable, shorter ping times so more compatible with VOIP and gaming and it's cheaper to boot. That's not the point though. Just because ADSL is better, it doesn't make Wireless internet "bad". It's just not as good, but it's still a very good product for people who have no other choices. Re: ADSL in your area. 20 people signing up for ADSL for 3 year contracts would only equal ~$43K. It' might cost Telus $50-100K to install that service, not to mention the service costs. You do realize Telus is a company and not a charity right? Round up another 200 people to sign that petition and they might listen. High speed internet is still a luxury item not a basic necessity of life.

NOTE FROM okanaganlakebc.ca - We forgot to mention there are 500 new homes up the Road another 5km's with half of them built.  And no we didn't notice that Telus is not a charity with how often we have been reading that Telus has been donating to charity lately.


NAME: BC'r and not an Albertan
ADDRESS:
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: April 29, 2010

COMMENTS

Me thinks ADSL is better when it has 100 GB to offer for half the price of wireless and I don't want or need wireless period since I don't own a laptop but only a desktop computer. Why won't Telus won't bring ADSL to my area and will only offer me wireless when 20 properties in my subdivision signed a petition saying they wanted ADSL and ADSL is less than 5km's down the road. I was told that Telus can't even supply some of the people in the same subdivision with ADSL when they have ADSL in that subdivision of approx. 43 homes.


NAME: Telus customer
ADDRESS:
PROVINCE: Alberta
PHONENUMBER:
EMAIL:
Date: April 29, 2010

COMMENTS

You obviously know how to read. You've dissected your Telus bill quite thoroughly. If you spent half the effort you did on this site reading the contracts BEFORE you signed, you wouldn't be in this mess. If you're still interested in wireless internet. Consider the Rogers rocket hub. It's $60 for 10GB of data and then $5/GB after that. Much cheaper than the Telus plan. I just don't want to see another blog complaining about how Rogers is the Devil because it costs $60 for only 10GB of data and you're locked into a 2 year contract that you never wanted to sign and blah blah blah.


NAME: Kelowna BC'r and not an Albertan
ADDRESS: Rural Kelowna about 45 mins one way
PROVINCE: British Columbia
PHONENUMBER:
EMAIL:
Date: April 18, 2010

COMMENTS

Gee it would be wonderful if all I paid for internet and cell phone was $120 per month and I would get an iPhone to boot. I just have a regular cell phone that I pay $35 per month for plus pay taxes and system access fee, and then on top of the cell phone bill I have an internet bill of $85 plus taxes which comes to about $95.00 per month and then I am only permitted 5 GB of data usage or I am charged approx. $51 per 1 GB overage. If only I had another choice to have high speed internet from another company, but I don't have that choice as the only other internet available where I live is dialup. I don't need wireless and this wireless doesn't seem to be as fast as ADSL either. I have taken out two support tickets in the last 5 months and now Telus tells me I should surf the internet and learn how to make my USB faster by rigging up some tin foil and putting it around my USB key. Somethings haywire with that!


NAME: nelg recram
ADDRESS: fernie
PROVINCE: British Columbia
PHONENUMBER:
EMAIL: nelgrecram "at" yahoo.ca
Date: April 14, 2010

COMMENTS

i was going to purchase an internet key. thanks for the info, i will wait until the plans are much better. thanks again nelg p.s. my favorite elvis song is " a fool such as i"


NAME: Rick
ADDRESS:
PROVINCE: Alberta
PHONENUMBER:
EMAIL:
Date: April 13, 2010

COMMENTS

Sounds like you guys didn't do your research. I have been with telus for 12 years and have had no real problems. Everyone knows that mobile communications is expencive, I pay $120 a month for a cell plan and a data plan for my iPhone that's the breaks sorry. If you can't afford to play then drop your plan to a $30 a month and sell the stick not to hard to do. It makes me wonder shat kind of customer you are the loud angry type who has only just joined telus they don't care about you it's to bad but true. It takes time to make friends with faceless companies. Sorry about your experiances but I made it a point to findout what my new phone would cost data and all well befor I bought a$200 iPhone for 3 years and $120 a month the contract is fine I'm not leaving telus anytime soon they have the best service an the peace country. To me this website is rather silly it's up to the consumer to read and understand the plan befor the purchase do your homework be nice untill it doesn't help an then yell at the boss cause the phone jockies don't care. It's not telus' fault you wernt being diligent.

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You will find local North Westside Road businesses, services, classifieds, local arts and crafts, vacation waterfront rentals, plus much more located near and around Okanagan Lake BC.  We will be adding to this site, so come back and check it often.

Blue Divider Line

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