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Telus Mobility High Speed Wireless Mobile
Internet USB Key Stick
BEWARE OF TELUS MOBILITY Mobile Wireless Internet Stick CHARGES
March 06, 2014
Click on your refresh button in the top menu, to
be sure you see any updates.
make a complaint about your Internet service to the CRTC
How to make a
complaint about your internet service to the Commissioner for Complaints for
Telecommunications Services (CCTS)
BILL DATE ENDING FEB 28, 2011
This is the latest bill we have with bill date ending Feb 28, 2011.
We only watched 2 or 3 CHBC news clips, updated 3 computers, uploaded a 3 GB
website, and did a little surfing, and our bill is
for one month ????
Page one of the three page bill says a total of $517.47 because we had interest
added due to not paying the previous months entire bill. Look at page 3,
$511.83 is the bill for one month.
whoops .. just noticed a mistake we made ... typing mistake ... its not $54.20
for 1 GB data overage its $51.20.
click page 1 of 3 for larger copy
click page 2 of 3 for larger copy
click page 3 of 3 for larger copy
We did not spend anytime at U-tube.
MAN O' MAN ARE WE EVER PISSED OFF !!!!!
|This is Telus Mobility's reply March 18, 2011 in regards to the
$511 bill shown above for one month of Telus Mobility wireless
Please be advised that TELUS does not offer any Mobile
High Speed plans which include more than 5 GB of data. Based on your
use last month of over 12 GB of data,
I can only recommend reducing your use of your wireless internet
service if you wish to lower your costs.
I see that you have contacted our Client Care Team again since
sending your e-mail below, and you have
received a partial credit for your additional usage charges
last month. Please be reminded that you are responsible for all use
of your wireless services and for all costs associated with that
use. No additional credits will be provided
for any future charges incurred as a result of exceeding the amount
of data included with your plan.
Telus said they would divide the data usage that is over ($391
worth) by half ($195.86) and that the $511 bill will still be
Couple's huge bills unexplained by Bell
Thousands of dollars worth of data usage 'impossible,' couple say
By Kathy Tomlinson, CBC News Posted: Mar 1, 2011
A couple from Merritt, B.C., have been battling Bell Canada for
months over enormous bills — which they call outrageous and
unwarranted — for thousands of dollars in unexplained data charges
on their smartphone.
"They basically made us scared of our phone," said Daniel Methot.
"We just stopped using it. We shut it off," added his wife, Kate.
The Methots got their first shock soon after Kate signed up for the
phone in October. She received a bill for over $1,000, mainly data
"My wife looked at me and I thought, 'Oh boy, what did I do that I
didn't know that I had done? I am in trouble,'" Daniel recalled.
At first, the couple said, they panicked, thinking they must have
mistakenly downloaded something that used up a tremendous amount of
"I basically deleted every app that I had downloaded and just
started to be a lot more conservative with the data use, and that's
all I could do," Daniel said. "We never thought we would be billed
for something we weren't using. That was sort of a new concept for
"We asked [Bell] what the problem was and they really couldn't give
us an answer," Kate added.
Bills kept growing
Despite their efforts to minimize use of their Samsung Galaxy
smartphone, they said, the bills continued to mount for hundreds of
hours of data usage.
In December, Bell's bill included a charge for 30 hours of data
usage in one 24-hour period. By that time, the couple's account had
skyrocketed to $3,515.13.
The Methots phone is now off, but they are still on the hook for
their contract with Bell. (CBC)The Methots estimate they've been
overcharged more than $5,000 to date.
"Had we been paying these bills blindly without asking any questions
we would be out $5,162.80 over a course of about five months,"
The couple said it would be impossible for them to spend that much
time on their smartphone.
"My husband is in a business where he can't sit on his phone all
day, and we have a nine-month-old daughter and she requires a lot of
attention," Kate said. "So I can't be on my phone or on the internet
"It should have been a no-brainer for Bell," Daniel said. "Something
wrong is happening here and [Bell] should probably fix it."
CBC News asked Bell several times for a response to the Methots'
complaint. While refusing an in-depth interview on the topic, Bell
told CBC News it cannot yet explain what is happening with the
"I'm still going to pursue the deeper, more intensive technical
investigation into the Methots' data usage and am hopeful that this
will yield some answers," Bell spokesperson Jason Laszlo said.
One possible explanation Bell gave is that perhaps someone else is
tapping into the phone and using it to connect to the internet
without the Methots' knowledge.
The Methots are raising a baby daughter and running a business, so
they say they don't have hundreds of hours to surf the internet on
their phone. (CBC)"The one possibility that kept being raised was
that the device's mobile hot-spot feature may be on. This feature
turns the device into a wireless modem which can connect up to three
other devices via Wi-Fi."
However, Daniel said, he has already ruled out that possibility
because the charges continue even when the phone is shut off. He
said he's spent countless hours talking with numerous Bell
representatives trying to diagnose the problem. Each time, he said,
he had to tell the whole story from the beginning.
"He would either be trying to work or trying to deal with this
bill," Kate said. "Sometimes it would keep him from his job and it
'I felt like I was being treated like a criminal'
— Bell customer Daniel Methot
Daniel said the representatives would ask him the same questions:
Were the couple watching movies on the phone, using it to connect a
computer to the internet (known as "tethering"), or using it out of
The couple insist they don't do any of those things.
"And when we asked them what we needed to do to fix the problem,
they just said 'Well, quit watching videos on your phone all day,'"
"I felt like I was being treated like a criminal — like we were
trying to essentially steal from them," Daniel said. "When you call
in to argue a bill, that's what they do. They tell you to pay — and
don't ask questions."
In December, the Methots paid a lawyer $400 to write a letter to
Bell but that yielded no results. In January, Daniel thought he had
finally made a breakthrough.
Temporary relief short-lived
In a phone call he recorded, a Bell representative told him his
problem was a "known" software problem on Bell's end. "You'll be OK,
don't worry, because it is a known issue," she told Daniel.
The account was immediately credited $3,330.88, and the Methots
thought their problem had finally been solved.
Bell Canada said it will now investigate possible technical issues
with the Methot's account. (CBC)Days later, though, they received a
new bill with $1,204 in new charges.
"It was just a temporary relief and then the stress is back again,"
"At that point I wasn't interested in being a Bell customer
anymore," Daniel added.
Submit your story ideas:
Go Public is an investigative news segment on CBC TV, radio and the
We tell your stories and hold the powers that be accountable.
We want to hear from people across the country with stories they
want to make public.
Submit your story ideas to Kathy Tomlinson at Go Public
Bell told CBC News what the Methots were told about the software
issue was incorrect.
"The "known issue" the reps mistakenly assumed applied to the
Methots was one where a small number of customers were billed for
legitimate data … at a rate not in accordance with their plan,"
"This isolated matter has been resolved and affected customers
credited in full. The Methots' concern isn't that they are being
charged an incorrect rate for data, but that they are being charged
for data they didn't use."
Daniel said he wants to warn other customers who may be unknowingly
paying for data they didn't use.
Howard Maker, Commissioner for Complaints for Telecommunications
Services, said many Canadians complain of being overbilled for data
usage. (CBC)"There is really no way of telling how much has been
billed out to different customers that was never actually used,"
"These customers are not alone," said Howard Maker, the head of the
federal Commissioner for Complaints for Telecommunications Services.
"Unfortunately, Canadian telecom consumers do suffer from many
billing errors from their providers."
Maker said his office received more than 1,900 complaints about
wireless providers last year, and 40 per cent of them were about
Data monitoring advised
Data is a particular problem, Maker said, because many consumers
aren't aware of how much they use. He suggested smartphone users
track their data usage with an app from an independent company that
will give them evidence if they need to dispute a bill.
"If the consumer has some third-party piece of evidence that says
'Look, I have this tool of a third-party provider and it says you
are wrong,' there is some evidence that the provider can use to
conduct its research," Maker said.
The Methots say Bell recently offered to cancel their contract and
waive all outstanding fees, but they have not yet accepted. They say
they aren't sure Bell's remedy is adequate compensation considering
what they paid the lawyer and the ordeal they've been through.
"I am not going to go away, I am too deep into this now," Daniel
said. "This has taken up a lot of my life lately so I don't just
intend to walk away."
BEWARE of TELUS Mobility HIGH SPEED WIRELESS
DON'T GET A BILL FOR
$5,000 TO FREAK YOU OUT, LIKE THESE PEOPLE DID.
Here is one story we were emailed about Telus Mobility
wireless internet stick.
Hi. I came across your website and thought you might
give us some help.
My parents (in their 60s and not too computer savy) fell
into some trouble. As I understand it, they have a wireless stick from
telus, for a flat monthly rate. They have used it successfully for a few
months in Alberta and kept to the rate.
They were in Phoenix with me and my kids over Christmas
2009, all of 6 days. The computer was used for some searches and I know
I set up her itunes and downloaded 2 songs as I gave them an ipod for
Anyway, they got their bill,
$5000 !!! My mom has tried to understand how usage amounted
to so much and whether this is accurate and how that could have happened
so as to not have it happen again. She most certainly wants to dispute
the usage/roaming charges and or data usage if at all possible, or
They are not in any financial position to pay that bill.
I don’t have one of these sticks so I cant say I appreciated what costs
were associated with her using internet in Phoenix. Regardless it seems
impossible to use that much data for what she and I were doing.
She has tried talking to Telus, but that has been
unhelpful and upsetting to my mom who is seriously distraught over this
A friend mentioned, after looking at her bill, said
this: “Are you kidding me? Are they on glue? According to my
calculations, they are charging you for 1.6 TERABYTES of data. That
equates to about 55 GB of data each and every single day for a month.
That is equivalent to downloading about 14 full length movies every day.
I am almost positive that a cellular device on the Telus network is not
capable of downloading that much data in 24 hours, I would not pay it.”
Well I like his opinion, however I cant say I or my mom
understands any of this. What are data transfer rates anyway? Is there
possibly merit to what he says? Who do we turn to to help in situation.
The contract and this huge bill are outstanding issues, all of which
relate to a credit issue.
Any help would be greatly appreciated.
okanaganlakebc.ca sent some information to these people
to try and help. We also asked for a reply to try and find out
what may have happened. Here is the reply we received.
Well my mom through tears yet again with Telus today
spoke to a nice man with knowledge and authority and he agreed to reduce
her bill by $4800! She is ecstatic! She knows not to use it in the
USA. Her Canada usage never went over her data plan, so she is
confident she can use the stick for her needs without problem. Your info
gave her confidence to call back in. thank you.
My daughter has been corresponding with you about our
nightmare with Telus and our air card charge while in the US. I just
finished my fifth telephone conversation with them and finally got
results from a Data technician.
The result...he reduced my bill
by $4821.88 which was the entire amount they had billed us for in the
US. I am very pleased. I thought you should know my
|Here is some helpful information okanaganlakebc.ca passed on to
these people in the USA story above.
Set your windows file and
printer sharing to be unchecked in control panel.
your Wireless Watcher to NOT use a NIC card, by
clicking on the wrench looking menu (above where you click the connect
button) in the Wireless Watcher software that was installed when you
first inserted your wireless stick.
Wireless Watcher to NOT ROAM by clicking on the wrench
looking menu (above where you click the connect button) in the Wireless
Watcher software that was installed when you first inserted your Telus
wireless USB internet stick.
If using Windows 7,
by clicking on Control Panel/Network and Sharing Center/Change Advanced
Sharing Options/Choose Media Streaming Options.
When media streaming is on, people and devices on the network can
access pictures, music, and videos on your computer. Your computer can
also find media on the network.
Also just above Change Advanced Sharing Options, you can click on
Settings and disable your NIC adapter card.
If you are using file sharing software to download music, remember it
runs in the background and you may not know its running. Make sure
you turn it off making sure there is no icon showing in your bottom task
|Here what some people emailed okanaganlakebc.ca about this
story above, and so we sent this information to the people with the
$5,000 bill to try and help.
Seems like we’re getting f****d by
just about everyone, doesn’t it? If I want to get screwed, I’d at
least like to enjoy it!!!
Well I know what I would do. I would phone Telus and
explain the situation and tell them that they are not paying it as
they were honest about the usage....there is no way what so ever
that they will have to pay. Tell them not to give up and go to the
next in line higher up the ladder until they get a happy ending.
Psychics do this with people all the time tricking you into 1-800
numbers and then secretly changing it to 1-900 numbers....I have to
admit I got the extra money removed.
Another time was a supposed friend moved to the Vancouver area
and charged her long distance to mine in Armstrong...can you believe
that...anyhow they deducted it off my bill....Telus have insurance
after all if they don't accept that your not paying for it, as it is
an honest mistake...I would either go public...I would have fun with
that one...it would make an awesome lawsuit.
I would be persistent with Telus. Make them eliminate the
bill! Tell them you know they can do it, and the person you are
talking to has the power to eliminate that bill. So just do
The CRTC does not take complaints about wireless and cell
phone services, but the CRTC's website has information
where you can complain about your cell phone or wireless service.
We sent a complaint to the
Commissioner for Complaints
for Telecommunications Services (CCTS) and they have responded. We
sent further information and are waiting now to hear back. Well Telus
called back and said they would not install ADSL pretty much and would not
reduce the bill. Then a few months later when Telus said they saw
this webpage the office of the President called and asked why we were upset.
Well we let Telus have it all about Telus wireless stick service going from EVDO
to RRT once in awhile and having to tuck tinfoil stove burner around the stick
and get the wireless stick higher in our house other than the basement,
conflicting with other wireless devices, etc. The best Telus could do was
say that they will take the complaint and maybe Telus will reduce service costs
to people who have no ADSL, cable, other wireless internet service besides
Rogers, but that there is no guarantee a reduced rate would occur and that since
Telus wireless stick plan price of $85 per month for the 5 GB plan has been
reduced to $65 that Telus would back date the bill to March 2010 when Telus
wireless stick plan was reduced from $85 to $65 per month.
Commissioner for Complaints
for Telecommunications Services (CCTS) is
USELESS, couldn't even get a free wireless stick in place of the old
obsolete stick that Telus sold us until our contract was up... that is when
Telus finally offered us a new stick that wouldn't work on TELUS MOBILITY's
NEWEST NETWORK near the end of 2010.
And if you want to not pay your Telus wireless stick bill, just don't pay it and
maybe you won't have to pay?
Telus payment reminder bill has no amount owing shown on it, and on the back of
the bill it says this:
Telus payment reminder bill page 1 of 2
click for larger page
Telus payment reminder bill page 2 of 2
click for larger page
More about Telus Wireless
High Speed Internet Stick
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|LOL SASKATCHEWAN TRIUMPHS OVER NEW YORK
After having dug to a depth of 10 meters last year, scientists in
New York State found traces of copper wire dating back 100 years and
came to the conclusion that their ancestors already had a telephone
network more than 100 years ago.
Not to be outdone by New Yorkers, California scientists dug to a
depth of 20 meters and, shortly after, the L.A. Times wrote:
“California archaeologists have found traces of 200 year old copper
wire and have concluded that their ancestors already had an advanced
high-tech communications network a hundred years earlier than the
One week later, the Moose Jaw Times Herald in Saskatchewan reported
the following: “After digging as deep as 30 meters in sagebrush
fields near Moose Jaw, Ole Karbaluski, a self-taught archaeologist,
reported that he found……absolutely nothing. Ole has therefore
concluded that 300 years ago, Saskatchewan had already gone
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