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Telus Mobility High Speed Wireless Mobile Internet USB Key Stick


LAST UPDATE July 01, 2017

Click on your refresh button in the top menu, to be sure you see any updates.

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How to make a complaint about your Internet service to the CRTC

How to make a complaint about your internet service to the Commissioner for Complaints for Telecommunications Services (CCTS)

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[SBC 2004] CHAPTER 2
This Act is Current to June 11, 2014
Part 7 — Debt Collection
Division 1 — Prohibited Debt Collection Practices

Communication with debtor
116 (4) A collector must not continue to communicate with a debtor
    (a) except in writing, if the debtor
         (i) has notified the collector to communicate in writing only, and
         (ii) has provided a mailing address at which the debtor may be contacted

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Couple of Xplornet Deals that expire May 31, 2014

We are paying $69.99 per month on the "Share" plan for 50GB data.

A dish will be installed on your house, and a modem will be installed inside your house.  Our first bill is approx. $150.


Xplornet 100gb data ending May 31, 2014


Xplornet 50% off plans ending May 31, 2014

March 29, 2012 Xplornet only offered 20 GB data for $59.99

Now are offering 50GB and 100GB data

We are paying $64.99 Share plan for 20 GB data plus an extra $5.00 for another 30GB data totalling $69.99 for 50GB data.

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@ICMoreChoice Would sure be nice to be able to watch a video on the wireless stick without it costing $800 .... WHEN???

Did you know that facebook is now allowing video to play automatically using up your wireless stick data?

If you want to make a complaint to government about the high cost of the wireless stick, fill out this form

Bell and Telus are also on Twitter, you should tweet them both!!  The squeaky wheel gets the grease!!!


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As of Feb 11, 2011 and even before this, Telus Mobility really pissed this Telus Mobility wireless stick customer off because Telus largest wireless stick plan costs $65 per month and it only permits 5 GB data per month vs. Telus ADSL customers who are on Telus largest ADSL plan costing $63 per month but who are permitted 250 GB data per month.

Source: - Re: Telus price increases Feb 9, 2011

Source: Telus ADSL

Source: Telus Mobility Wireless

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This is the latest bill we have with bill date ending Feb 28, 2011.  We only watched 2 or 3 CHBC news clips, updated 3 computers, uploaded a 3 GB website, and did a little surfing, and our bill is

$511.83 for one month ????

Page one of the three page bill says a total of $517.47 because we had interest added due to not paying the previous months entire bill.  Look at page 3, $511.83 is the bill for one month.

whoops .. just noticed a mistake we made ... typing mistake ... its not $54.20 for 1 GB data overage its $51.20.
click page 1 of 3 for larger copy


click page 2 of 3 for larger copy


click page 3 of 3 for larger copy

We did not spend anytime at U-tube.


This is Telus Mobility's reply March 18, 2011 in regards to the $511 bill shown above for one month of Telus Mobility wireless internet.

Please be advised that TELUS does not offer any Mobile High Speed plans which include more than 5 GB of data. Based on your use last month of over 12 GB of data, I can only recommend reducing your use of your wireless internet service if you wish to lower your costs.

I see that you have contacted our Client Care Team again since sending your e-mail below, and you have received a partial credit for your additional usage charges last month. Please be reminded that you are responsible for all use of your wireless services and for all costs associated with that use. No additional credits will be provided for any future charges incurred as a result of exceeding the amount of data included with your plan.


Telus said they would divide the data usage that is over ($391 worth) by half ($195.86) and that the $511 bill will still be $298.11

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Couple's huge bills unexplained by Bell
Thousands of dollars worth of data usage 'impossible,' couple say
By Kathy Tomlinson, CBC News Posted: Mar 1, 2011

A couple from Merritt, B.C., have been battling Bell Canada for months over enormous bills — which they call outrageous and unwarranted — for thousands of dollars in unexplained data charges on their smartphone.

"They basically made us scared of our phone," said Daniel Methot.

"We just stopped using it. We shut it off," added his wife, Kate.

The Methots got their first shock soon after Kate signed up for the phone in October. She received a bill for over $1,000, mainly data charges.

"My wife looked at me and I thought, 'Oh boy, what did I do that I didn't know that I had done? I am in trouble,'" Daniel recalled.

At first, the couple said, they panicked, thinking they must have mistakenly downloaded something that used up a tremendous amount of data.

"I basically deleted every app that I had downloaded and just started to be a lot more conservative with the data use, and that's all I could do," Daniel said. "We never thought we would be billed for something we weren't using. That was sort of a new concept for us."

"We asked [Bell] what the problem was and they really couldn't give us an answer," Kate added.

Bills kept growing
Despite their efforts to minimize use of their Samsung Galaxy smartphone, they said, the bills continued to mount for hundreds of hours of data usage.

In December, Bell's bill included a charge for 30 hours of data usage in one 24-hour period. By that time, the couple's account had skyrocketed to $3,515.13.

The Methots phone is now off, but they are still on the hook for their contract with Bell. (CBC)The Methots estimate they've been overcharged more than $5,000 to date.

"Had we been paying these bills blindly without asking any questions we would be out $5,162.80 over a course of about five months," Daniel said.

The couple said it would be impossible for them to spend that much time on their smartphone.

"My husband is in a business where he can't sit on his phone all day, and we have a nine-month-old daughter and she requires a lot of attention," Kate said. "So I can't be on my phone or on the internet all day."

"It should have been a no-brainer for Bell," Daniel said. "Something wrong is happening here and [Bell] should probably fix it."

CBC News asked Bell several times for a response to the Methots' complaint. While refusing an in-depth interview on the topic, Bell told CBC News it cannot yet explain what is happening with the account.

Bell investigating
"I'm still going to pursue the deeper, more intensive technical investigation into the Methots' data usage and am hopeful that this will yield some answers," Bell spokesperson Jason Laszlo said.

One possible explanation Bell gave is that perhaps someone else is tapping into the phone and using it to connect to the internet without the Methots' knowledge.

The Methots are raising a baby daughter and running a business, so they say they don't have hundreds of hours to surf the internet on their phone. (CBC)"The one possibility that kept being raised was that the device's mobile hot-spot feature may be on. This feature turns the device into a wireless modem which can connect up to three other devices via Wi-Fi."

However, Daniel said, he has already ruled out that possibility because the charges continue even when the phone is shut off. He said he's spent countless hours talking with numerous Bell representatives trying to diagnose the problem. Each time, he said, he had to tell the whole story from the beginning.

"He would either be trying to work or trying to deal with this bill," Kate said. "Sometimes it would keep him from his job and it wasn't fair."

'I felt like I was being treated like a criminal'

— Bell customer Daniel Methot
Daniel said the representatives would ask him the same questions: Were the couple watching movies on the phone, using it to connect a computer to the internet (known as "tethering"), or using it out of the country?

The couple insist they don't do any of those things.

"And when we asked them what we needed to do to fix the problem, they just said 'Well, quit watching videos on your phone all day,'" Kate said.

"I felt like I was being treated like a criminal — like we were trying to essentially steal from them," Daniel said. "When you call in to argue a bill, that's what they do. They tell you to pay — and don't ask questions."

In December, the Methots paid a lawyer $400 to write a letter to Bell but that yielded no results. In January, Daniel thought he had finally made a breakthrough.

Temporary relief short-lived
In a phone call he recorded, a Bell representative told him his problem was a "known" software problem on Bell's end. "You'll be OK, don't worry, because it is a known issue," she told Daniel.

The account was immediately credited $3,330.88, and the Methots thought their problem had finally been solved.

Bell Canada said it will now investigate possible technical issues with the Methot's account. (CBC)Days later, though, they received a new bill with $1,204 in new charges.

"It was just a temporary relief and then the stress is back again," Kate said.

"At that point I wasn't interested in being a Bell customer anymore," Daniel added.

Submit your story ideas:
Go Public is an investigative news segment on CBC TV, radio and the internet.
We tell your stories and hold the powers that be accountable.
We want to hear from people across the country with stories they want to make public.
Submit your story ideas to Kathy Tomlinson at Go Public
Bell told CBC News what the Methots were told about the software issue was incorrect.

"The "known issue" the reps mistakenly assumed applied to the Methots was one where a small number of customers were billed for legitimate data … at a rate not in accordance with their plan," Laszlo wrote.

"This isolated matter has been resolved and affected customers credited in full. The Methots' concern isn't that they are being charged an incorrect rate for data, but that they are being charged for data they didn't use."

Daniel said he wants to warn other customers who may be unknowingly paying for data they didn't use.

Howard Maker, Commissioner for Complaints for Telecommunications Services, said many Canadians complain of being overbilled for data usage. (CBC)"There is really no way of telling how much has been billed out to different customers that was never actually used," Daniel said.

"These customers are not alone," said Howard Maker, the head of the federal Commissioner for Complaints for Telecommunications Services. "Unfortunately, Canadian telecom consumers do suffer from many billing errors from their providers."

Maker said his office received more than 1,900 complaints about wireless providers last year, and 40 per cent of them were about overbilling.

Data monitoring advised
Data is a particular problem, Maker said, because many consumers aren't aware of how much they use. He suggested smartphone users track their data usage with an app from an independent company that will give them evidence if they need to dispute a bill.

"If the consumer has some third-party piece of evidence that says 'Look, I have this tool of a third-party provider and it says you are wrong,' there is some evidence that the provider can use to conduct its research," Maker said.

The Methots say Bell recently offered to cancel their contract and waive all outstanding fees, but they have not yet accepted. They say they aren't sure Bell's remedy is adequate compensation considering what they paid the lawyer and the ordeal they've been through.

"I am not going to go away, I am too deep into this now," Daniel said. "This has taken up a lot of my life lately so I don't just intend to walk away."

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Here is one story we were emailed about Telus Mobility wireless internet stick.

Hi. I came across your website and thought you might give us some help.

My parents (in their 60s and not too computer savy) fell into some trouble. As I understand it, they have a wireless stick from telus, for a flat monthly rate. They have used it successfully for a few months in Alberta and kept to the rate.

They were in Phoenix with me and my kids over Christmas 2009, all of 6 days. The computer was used for some searches and I know I set up her itunes and downloaded 2 songs as I gave them an ipod for xmas.

Anyway, they got their bill, $5000 !!! My mom has tried to understand how usage amounted to so much and whether this is accurate and how that could have happened so as to not have it happen again. She most certainly wants to dispute the usage/roaming charges and or data usage if at all possible, or negotiate something.

They are not in any financial position to pay that bill. I don’t have one of these sticks so I cant say I appreciated what costs were associated with her using internet in Phoenix. Regardless it seems impossible to use that much data for what she and I were doing.

She has tried talking to Telus, but that has been unhelpful and upsetting to my mom who is seriously distraught over this bill.

A friend mentioned, after looking at her bill, said this: “Are you kidding me? Are they on glue? According to my calculations, they are charging you for 1.6 TERABYTES of data. That equates to about 55 GB of data each and every single day for a month. That is equivalent to downloading about 14 full length movies every day. I am almost positive that a cellular device on the Telus network is not capable of downloading that much data in 24 hours, I would not pay it.”

Well I like his opinion, however I cant say I or my mom understands any of this. What are data transfer rates anyway? Is there possibly merit to what he says? Who do we turn to to help in situation. The contract and this huge bill are outstanding issues, all of which relate to a credit issue.

Any help would be greatly appreciated.

--------------------------------------------------- sent some information to these people to try and help.  We also asked for a reply to try and find out what may have happened.  Here is the reply we received.


Well my mom through tears yet again with Telus today spoke to a nice man with knowledge and authority and he agreed to reduce her bill by $4800! She is ecstatic!  She knows not to use it in the USA.  Her Canada usage never went over her data plan, so she is confident she can use the stick for her needs without problem. Your info gave her confidence to call back in. thank you.


My daughter has been corresponding with you about our nightmare with Telus and our air card charge while in the US. I just finished my fifth telephone conversation with them and finally got results from a Data technician. The result...he reduced my bill by $4821.88 which was the entire amount they had billed us for in the US. I am very pleased. I thought you should know my results.

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Here is some helpful information passed on to these people in the USA story above.

Set your windows file and printer sharing to be unchecked in control panel.

Set your Wireless Watcher to NOT use a NIC card, by clicking on the wrench looking menu (above where you click the connect button) in the Wireless Watcher software that was installed when you first inserted your wireless stick.

You can SET YOUR Wireless Watcher to NOT ROAM by clicking on the wrench looking menu (above where you click the connect button) in the Wireless Watcher software that was installed when you first inserted your Telus wireless USB internet stick.

If using Windows 7, turn off Media Streaming by clicking on Control Panel/Network and Sharing Center/Change Advanced Sharing Options/Choose Media Streaming Options.

When media streaming is on, people and devices on the network can access pictures, music, and videos on your computer. Your computer can also find media on the network.

Also just above Change Advanced Sharing Options, you can click on Change Adapter Settings and disable your NIC adapter card.

If you are using file sharing software to download music, remember it runs in the background and you may not know its running.  Make sure you turn it off making sure there is no icon showing in your bottom task bar.

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Here what some people emailed about this story above, and so we sent this information to the people with the $5,000 bill to try and help.

Seems like we’re getting f****d by just about everyone, doesn’t it? If I want to get screwed, I’d at least like to enjoy it!!!


Well I know what I would do.  I would phone Telus and explain the situation and tell them that they are not paying it as they were honest about the usage....there is no way what so ever that they will have to pay. Tell them not to give up and go to the next in line higher up the ladder until they get a happy ending.

Psychics do this with people all the time tricking you into 1-800 numbers and then secretly changing it to 1-900 numbers....I have to admit I got the extra money removed.

Another time was a supposed friend moved to the Vancouver area and charged her long distance to mine in Armstrong...can you believe that...anyhow they deducted it off my bill....Telus have insurance after all if they don't accept that your not paying for it, as it is an honest mistake...I would either go public...I would have fun with that would make an awesome lawsuit.


I would be persistent with Telus.  Make them eliminate the bill! Tell them you know they can do it, and the person you are talking to has the power to eliminate that bill.  So just do it.

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The CRTC does not take complaints about wireless and cell phone services, but the CRTC's website has information about where you can complain about your cell phone or wireless service.

We sent a complaint to the Commissioner for Complaints for Telecommunications Services (CCTS) and they have responded.  We sent further information and are waiting now to hear back.  Well Telus called back and said they would not install ADSL pretty much and would not reduce the bill.   Then a few months later when Telus said they saw this webpage the office of the President called and asked why we were upset.  Well we let Telus have it all about Telus wireless stick service going from EVDO to RRT once in awhile and having to tuck tinfoil stove burner around the stick and get the wireless stick higher in our house other than the basement, conflicting with other wireless devices, etc.  The best Telus could do was say that they will take the complaint and maybe Telus will reduce service costs to people who have no ADSL, cable, other wireless internet service besides Rogers, but that there is no guarantee a reduced rate would occur and that since Telus wireless stick plan price of $85 per month for the 5 GB plan has been reduced to $65 that Telus would back date the bill to March 2010 when Telus wireless stick plan was reduced from $85 to $65 per month.


Commissioner for Complaints for Telecommunications Services (CCTS) is USELESS, couldn't even get a free wireless stick in place of the old obsolete stick that Telus sold us until our contract was up... that is when Telus finally offered us a new stick that wouldn't work on TELUS MOBILITY's NEWEST NETWORK near the end of 2010.

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And if you want to not pay your Telus wireless stick bill, just don't pay it and maybe you won't have to pay?

Telus payment reminder bill has no amount owing shown on it, and on the back of the bill it says this:

Telus payment reminder bill page 1 of 2
Telus payment reminder bill page 1 of 2 shows no amount
click for larger page


Telus payment reminder bill page 2 of 2
Telus payment reminder bill shows that the amount showing is the amount owing , but there is no amount showing.
click for larger page

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More about Telus Wireless High Speed Internet Stick

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We will let you know when there are updates, so stay informed!

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After having dug to a depth of 10 meters last year, scientists in New York State found traces of copper wire dating back 100 years and came to the conclusion that their ancestors already had a telephone network more than 100 years ago.

Not to be outdone by New Yorkers, California scientists dug to a depth of 20 meters and, shortly after, the L.A. Times wrote: “California archaeologists have found traces of 200 year old copper wire and have concluded that their ancestors already had an advanced high-tech communications network a hundred years earlier than the New Yorkers.”

One week later, the Moose Jaw Times Herald in Saskatchewan reported the following: “After digging as deep as 30 meters in sagebrush fields near Moose Jaw, Ole Karbaluski, a self-taught archaeologist, reported that he found……absolutely nothing. Ole has therefore concluded that 300 years ago, Saskatchewan had already gone wireless.”

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