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Telus Mobility High Speed Wireless Mobile Internet USB Key

is a Rip Off

LAST UPDATE March 08, 2016

Click on your refresh button in the top menu, to be sure you see any updates.

Blue Divider Line

BEWARE of TELUS Mobility HIGH SPEED MOBILE WIRELESS USB INTERNET STICK

Let us explain

TELUS MOBILITY WIRELESS IS RAKING IN THE DOUGH OFF THE BACKS OF RURAL CANADIANS WHO HAVE NO OTHER INTERNET ACCESS BESIDES DIALUP OR SATELLITE!  WIRELESS USAGE IS NOT CHEAP!

KEEP READING

Blue Divider Line

How to make a complaint about your Internet service to the CRTC

How to make a complaint about your internet service to the Commissioner for Complaints for Telecommunications Services (CCTS)

Blue Divider Line

Did you know that Telus Mobility is NOT a Better Business Bureau Accredited Business?

BBB Reliability Report for TELUS Mobility

What is a BBB Accredited Business?

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SOLUTION TO KEEPING YOUR PHONE NUMBER IF HARASSED BY A COLLECTION AGENCY

BUSINESS PRACTICES AND CONSUMER PROTECTION ACT
[SBC 2004] CHAPTER 2
This Act is Current to June 11, 2014
Part 7 — Debt Collection
Division 1 — Prohibited Debt Collection Practices

Communication with debtor
116 (4) A collector must not continue to communicate with a debtor
    (a) except in writing, if the debtor
         (i) has notified the collector to communicate in writing only, and
         (ii) has provided a mailing address at which the debtor may be contacted
,

Blue Divider Line

Digital divide: Is high-speed internet access a luxury or a right?
CRTC to mull internet subsidies for poorest Canadians at hearings into future of telecommunications
By Sheena Goodyear, CBC News Posted: Feb 08, 2016 - Feb 08, 2016

Some scoff at the notion that broadband internet access is a human right. But others say they would rather go hungry than live without it. (GaudiLab/Shutterstock )

ACORN Canada report shows internet costs are unaffordable for low-income earners
Canadian cellphone, internet bills rising
Bell appeals CRTC ruling forcing company to sell fibre internet access to small ISPs
Why Canadians are spending more on wireless and internet services

In an era when some Canadians are cutting back on groceries and skimping on the rent just to stay online, there's a growing argument that high-speed home internet access is no longer a luxury, but a necessity. And the CRTC will soon have to decide whether it agrees.

CRTC surveys Canadians on broadband internet, telecom services
Bell appeals CRTC ruling forcing company to sell fibre access to small ISPs
​Internet, phone bills in Canada too high, says consumer study


Internet access has become necessary for employment, education and civic engagement, advocates say. People need to go online to find work, do homework, obtain many government services and stay connected, especially as more programs move toward cloud-based subscription models.

But not everyone has equal access. And that digital divide, advocates say, serves to keep the poorest Canadians from getting a leg up.

'A human right'

The Affordable Access Coalition, made up of public policy, consumer advocate and anti-poverty organizations, is petitioning the CRTC to subsidize internet access for low-income and rural Canadians.

The CRTC will consider the proposal, among others, at public hearings into telecommunications services in April.

Coalition member ACORN Canada, a national organization of low- and moderate-income families, is calling on the CRTC to mandate that $10 per month high-speed internet packages be made available to families and individuals living below Statistics Canada's low-income measure.

"It's no longer a commodity; it's a necessity," ACORN spokeswoman Alejandra Ruiz Vargas told CBC News.

She is not alone in that assertion.

In speech last year, U.S. President Barack Obama proclaimed: "Today, high-speed broadband is not a luxury, it's a necessity."

In a 2015 address to the United Nations, Facebook CEO Mark Zuckerberg called internet access "a basic human right, like access to health care or water."

Facebook, as well as Google, have been investing in expanded internet access in the developing world. Google, meanwhile, announced last week it will provide free ultra-high-speed internet to public housing residents in cities on its Google FIber network.

USA/Google
Google Fiber's ultra-high-speed internet will be free for public housing residents in select U.S. cities. (George Frey/Reuters)


Even back in 2011, UN's special rapporteur on freedom of expression called on all governments "to develop a concrete and effective plan of action to make the internet widely available, accessible and affordable to all segments of the population."

But not everyone is sold.

Commissioner Michael O'Rielly of the U.S. Federal Communications Commission said in a speech last year that internet access "doesn't even come close to the threshold to be considered a basic human right."

"People do a disservice by overstating its relevancy or stature in people's lives," he said. "People can and do live without internet access, and many lead very successful lives."

But some Canadians are so desperate to stay online, they forgo other basic needs to do so, says ACORN.

Some Canadians are cutting into their rent and grocery budgets in order to pay their internet bills. (Pixsooz/Shutterstock)

The group recently surveyed 400 of its members and discovered 59 per cent have cut into other budgets to pay their internet bills. Of those, 71 per cent went without food, 64 per cent cut back on recreation and 13 per cent delayed paying their rent.

Eight per cent of those surveyed don't have the internet at home or have cancelled it due to high costs.

"The results were shocking," Vargas said. "Sometimes, we take things for granted."

'Universal service'

John Lawford of the Public Interest Advocacy Centre stops short of calling broadband access a human right, but said it should be considered a "universal service," with public policy geared toward making it as widely accessible as possible.

The advocacy centre, also a member of the coalition, suggests that higher-earning Canadians pay a little extra on their own internet bills — about a dollar a month — to subsidize access for those who can't afford it.

That money would fund internet infrastructure in rural areas and subsidies of $10.50 to $20.50 per month for low-income Canadians in urban centres.

But it wouldn't cover the $10-per-month packages ACORN is lobbying for.

"My understanding is that ACORN is going to have to seek further support from say, government, if they really want to get it down to $10," Lawford said.

Keeping pace

If the CRTC agrees to pursue universal access to broadband internet, it will have to decide what basic service looks like.

Lawford worries that if the benchmark is set too low, Canadians will still be left behind as fibre optic networks expand and raise the bar for what constitutes an acceptable internet.

FCC's new broadband internet target leaves Canada behind
CRTC asks internet users for help testing broadband speeds
Why internet upload speed in Canada lags behind world average
How Canada's high-speed wireless networks compare to other countries

"As the rest of the networks get upgraded, if there isn't a very careful upgrading of the lowest package for people, this divide in substance will happen again, even though they have quote-unquote internet access, because you won't be able to do anything," he said.

The Public Interest Advocacy Centre suggests a flexible target, based on average download speeds enjoyed by 80 per cent of connected Canadians.

Cost not the biggest barrier: Rogers

The big telecoms will also have their say at the CRTC hearings, where Rogers plans to argue that cost is not the biggest barrier to internet access.

Spokeswoman Jennifer Kett cited a December 2015 Ipsos Reid survey of 1,250 Canadians that found 91 per cent have the internet at home. Among those who don't, 30 per cent cited cost as a barrier, while the other 70 per cent cited a lack of interest or ability.

"So the real challenge is making sure Canadians are getting the most out of their access. That means tackling all barriers such as confidence in security and privacy and increasing digital literacy," Kett said.

Source: http://www.cbc.ca/news/technology/internet-access-digital-divide-1.3433848

Blue Divider Line

Letter: Eye on Shaw
Kelowna Capital News - Jun 29, 2015

To the editor:

After Shaw took over “The Okanagan’s Very Own” CHBC there have been many changes.

First they laid off all the local production staff, running robot cameras from Toronto. This has resulted in many technical glitches which must be very awkward for the on air people.

Now Shaw is exerting their editorial control over every news item. When Shaw had a massive Internet failure in the BC Interior, there was no mention at all on their TV news. When they aired coverage of the Telus Ride for a Cure, they made no mention of rival Telus and made sure camera angles did not ever show the Telus logo.

I like to watch local news coverage but it really should be factual and not editorial.

Ever notice that one half the advertising on Global TV is for Shaw internet or Global programs?

I won’t get into the rest of Shaw’s operation, where they laid off all their customer care people in Kelowna or abandoned the big office tower they started years ago. To me this is small-minded thinking by a money losing company run by egomaniacs.

Bruce Stevenson, Kelowna

Source: http://www.kelownacapnews.com/opinion/letters/310782021.html

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Shaw drops 36 staff in Kelowna
by Contributed - Kelowna Capital News - Mar 26, 2011

An estimated three dozen employees from Shaw Communications’ Kelowna operation got their walking papers last week.

Peter Bissonnette, the CEO of the communications giant, announced the company’s delivery of 500 job cuts across Canada as part of a company reorganization.

The operations will be whittled down from 18 regions into seven larger regions, which Bissonnette has said will reduce the cost of business.

Among the changes are that customer service calls directed to a Saskatoon office will be shifted to a Winnipeg office.

Further lay-offs occurred at Shaw service locations in Langley, Edmonton, Kamloops, Sault Ste. Marie, Thunder Bay, Red Deer and Lethbridge and on Vancouver Island.

Source: http://www.kelownacapnews.com/business/118682579.html

Blue Divider Line

Couple of Xplornet Deals that expire May 31, 2014

We are paying $69.99 per month on the "Share" plan for 50GB data.

A dish will be installed on your house, and a modem will be installed inside your house.  Our first bill is approx. $150.

BEATS THE WIRELESS STICK TO HECK

Xplornet 100gb data ending May 31, 2014

 

Xplornet 50% off plans ending May 31, 2014

March 29, 2012 Xplornet only offered 20 GB data for $59.99

Now Xplornet.net are offering 50GB and 100GB data

We are paying $64.99 Share plan for 20 GB data plus an extra $5.00 for another 30GB data totalling $69.99 for 50GB data.

Blue Divider Line

 

Meanwhile Valley of the Sun still doesn't have cable TV, or internet other than wireless and satellite which is expensive compared to Telus ADSL.

This announcement below pisses us off.  Kelowna is getting fiber optics and Valley of the Sun still doesn't have ADSL?

Estamont has ADSL, but not Valley of the Sun.

We are living in the dark ages at Valley of the some fun this subdivision is!!!

Satellite internet that is available to Valley of the Sun is only 1 MB upload speed tops, no matter which plan satellite has to choose from, while Telus wireless stick is between 12 - 25 mbps upload speed on average Telus tech support told us (tops is 75mbps ).  Who wants to wait hours to upload a video from a security camera or upload to a website using satellite?  Not us!!!  But with the wireless stick, the cost for data is enormous.  Videos and movies are large.  Our wireless bill for one month ended up being over $500 one month because we were having trouble uploading OkanaganLakeBC.ca and had to upload 10GB data 3 times which ended up to be 30GB data for the month when Telus or Bell wireless stick only permitted 15 GB data on their largest plan  When wireless first arrived at Valley of the Sun you were only allowed 5GB data while ADSL plans permitted 250GB data.  Our security camera software freezes up because the satellite upload speed of between 29kbps - 75kbps we are getting is too slow.  Telus ADSL internet 50 plan permits 400GB data on their internet 50 plan, and upload speed is minimum 5.12mbps (tops 10 mbps) Telus tech support told us by telephone.

A few years back we called Telus and asked for ADSL at Valley of the Sun and were told that ADSL will probably never come to Valley of the Sun because its too expensive and that Telus would serve Valley of the Sun wireless internet.  We think it is bull that ADSL is so expensive, because if it was so expensive, why is everyone who is on it getting cheap internet plans compared to Telus wireless stick for instance?  We believe that Telus doesn't want to install ADSL at Valley of the Sun because they are making a killing ripping off rural residents with its wireless stick so they can afford to install fibre optics in Kelowna!!!  If it does cost so much, why can't Telus install ADSL out here and charge us a little more for it?  At least the internet would then be more adequate.

We called Telus and requested ADSL again.  Telus told us that the more people who fill out these two forms (feedback and fibre optic forms), the more likely Telus would consider upgrading us out here.  The feedback form is for requesting high speed ADSL internet and the fibre optic form is for requesting Fibre Optic internet.  Please fill out both forms and lets see if we can't see some action at Valley of the Sun with either of these high speed internets?

There is ADSL at Estamont Beach and there is Shaw cable high speed internet at La Casa.  Valley made fun of by Telus and Shaw is between Estamont and La Casa and both are within 5 kms of Valley of the Sun.

We called Shaw at 1-888-472-2222 and requested high speed internet and they took our information.  You can try calling Shaw too

We also sent an email to Premier Christy Clark premier@gov.bc.ca hoping that she can help.

Maybe if we all ask together, then maybe we will see some action?

Telus invests $100M in fibre
Castanet.net - by Wayne Moore | Story: 134769 - Mar 10, 2015
 


Photo: Wayne Moore - Castanet

Telus Broadband president Tony Geheran and Premier Christy Clark at Tuesday's announcement.
By the end of the year, people living in Kelowna and West Kelowna should have the ability to connect to an advanced fibre optic network.

Telus is investing $100 million to boost data capacity and provide homes, businesses and service providers with access to Internet speeds of up to 100 megabits per second.

The announcement was made Tuesday at a news conference in West Kelowna.

Broadband networks president Tony Geheran said about 50 per cent of Kelowna is complete and work is just beginning in West Kelowna.

"Our anticipation is we will complete both builds fully by the end of this year. Kelowna will be completed around the April-May time frame with the physical construction," said Geheran.

"West Kelowna will follow swiftly... I would imagine our first service will be sold in the June-July time frame and complete around the October time frame."

Once complete, the Central Okanagan communities will be among a select few in North America to be fully serviced by fibre. Geheran said Kelowna and West Kelowna would be among the top four per cent of connected communities in North America.

"That's how little fibre is present right now."

Further, he said it will help fuel economic growth and fuller participation in the emerging digital economy.

"We think it will fuel inward investment, it will attract population growth and allow you to retain knowledge workers or create opportunities for young people.... The network is a key factor. It can be the difference between where people choose to live. This is no different for businesses that want to take advantage of solutions such as telecommuting or cloud computing."

Geheran said the new network comes at no cost to the taxpayer and with no obligations. "You don't have to be a Telus customer to have a connection to your home or business, and there isn't any obligation to purchase Telus services once the building is completed," said Geheran.

"But, of course, we would really encourage you to do so."

Blue Divider Line

@ICMoreChoice Would sure be nice to be able to watch a video on the wireless stick without it costing $800 .... WHEN???

Did you know that facebook is now allowing video to play automatically using up your wireless stick data?

If you want to make a complaint to government about the high cost of the wireless stick, fill out this form

Bell and Telus are also on Twitter, you should tweet them both!!  The squeaky wheel gets the grease!!!

RURAL AREAS JUST WANT TO BE ABLE TO USE THE INTERNET LIKE EVERYONE ELSE WITHOUT INTERFERENCE FROM THE PROVIDER!!!

Blue Divider Line

New Telus board member: former public safety minister and treasury board president Stockwell Day.

Blue Divider Line

I am contacting this website because it seems as though you have an issue with Telus Mobility wireless internet stick rates, as do I. I agree in not paying them, but for the customers that do decide to pay their bill it would be nice if you could somehow inform people through your website that as of February 8, 2012 there is a slightly cheaper mobile high speed internet plan on http://www.telusmobility.com/en/BC/connectplans/index.shtml which is not being advertised to their current customers. Telus's new plan is 6GB for $60 instead of 5GB for $65, and only 2 cents per MB for over usage instead of the 5 cents per MB on the old plan. As far as I'm concerned this is still a ridiculous amount to pay (as I have stated to Telus Mobility many times). But it is slightly better than the old plan, and current customers should be notified of this as they are not being automatically transferred to the cheaper plan because Telus Mobility has "apparently" received feedback from customers stating that they did not appreciate Telus Mobility calling them with new offers. I can understand that, but I think this situation is completely different and should be mentioned on their bills or customers should be automatically transferred to the new plan as the old one is no longer in existence (except for people who were already signed up to it and have not been notified to change over). I am not sure what the legal definition of fraud is, but this practice seems quite fraudulent to me. So I am sending this information to you because this seems like the type of website that could possibly get some of this information out to people.

call 250-428-**** (Creston or Kootenays)

okanaganlakebc.ca says: Thanks for letting everyone know.  For old Bell customers on an old plan, Bell Mobility also has a new plan that started Dec 2011 Bell told us and you get 10GB for $100 instead of only permitted 5GB on Bells largest plan, but its still 5 cents per MB over 10GB.

For Bell's new customers they get 10GB for $100 and only have to pay $10 for each GB over instead of paying $51.20 per each GB over.

Bell sure knows how to treat its existing customers, cause Bell knows that their customers are stuck on the old plan and Bell won't budge and give their existing customers the same deal!!

In light of the news below about Telus Donations, a relative called Telus to complain that they cannot afford to pay Telus their $152 cell phone bill and that they are becoming a charity case.  Telus offered to pay their bill.  You might want to call Telus and ask for some of your money back.

Fraser Institute honours Telus CEO Darren Entwistle
Business Today - Friday, 18 November 2011

Darren Entwistle, the CEO who transformed Telus (TSX:T) from a regional telco to a national communications giant, was feted Thursday by the Fraser Institute.

At a $500-per-plate dinner at the Vancouver Convention Centre attended by roughly 450 business leaders, Entwistle received the institute’s T. Patrick Boyle founder’s award.

The award recognizes Entwistle’s transformation of a 117-year-old regional utility into B.C.’s largest public company. It also recognized the Vancouver-headquartered company’s philanthropic efforts – valued at $245 million since 2000.

Retired general Rick Hillier, who chairs one of Telus’s 11 community charity boards, said the company’s success was a direct result of Entwistle’s vision and leadership.

“What a leader like Darren focuses on, everyone else in the organization will focus on,” he said.

When Entwistle assumed the company’s helm in 2000 at the age of 37, the future was not so friendly. In 2000 – in the wake of the dot-com crash – and again in 2009 – following a major recession – Entwistle ignored conventional thinking and invested heavily in wireless and data services.

“Circumstances at the turn of the millennium indicated that smartphones were the exclusive domain of business people, the Internet was just for geeks, and Canada’s geography was just too enormous to be bridged by any technology company,” said Entwistle, who has taken Telus shares instead of a salary in 2010 and 2011.

Wireless and data services now make up three-quarters of Telus’ revenue. The company which has a $17 billion market cap, employs 39,000 people and has had a shareholder return of 139% since 2000.

Telus invested $1.8 billion in Canada this year, including $670 million in B.C. to expand its fibre optics cable and Optik TV service.

In addition to investing in innovation, Telus has also invested in communities through 11 community boards, which has funnelled $30 million into 2,300 grasssroots organizations since 2005. As a result, Telus became the first Canadian company to receive the Association of Professional Fundraiser’s philanthropic service award in 2010.

In his speech, Entwistle’s greatest enthusiasm was for the opportunities he sees technology playing in improving health care in Canada by reducing costs and improving the access and sharing of medical information.

Telus has created a web portal called Upopolis for children undergoing cancer treatment, and partnered with the David Foster Foundation to create a social media site called Be A Donor to encourage Canadians to sign onto an organ donor registry. It has also been investing in and evangelizing for digital medical record keeping.

Its latest eHealth project is Health Space, a web portal that will allow Canadians to securely access and share and their medical information with doctors and family.

Nelson Bennett

nbennett "at" biv.com
"at"nbennett_biv

FYI TELUS HAS NOT TAKEN US TO COURT YET AND ITS BEEN MONTHS!!!

WE STILL HAVE TELUS STICK SO NOBODY ELSE WILL GET RIPPED OFF WITH IT!

We got lots of threatening pieces of mail from Telus but we refuse to pay the bill, because Telus was ripping us off.

Telus can explain it to the judge, if Telus ever gets around to taking us to court.

Telus Mobility Wireless Stick 72% settlement offer
click bill for a larger copy

$430.60 - $309.91 = $120.69 savings

Also Telus has refused to install the fastest wireless USB stick service in our Rural area, but yet charges our rural area the same as Telus Mobility fastest service.  This Rural Area is still stuck on the older CDMA stick as of Dec 2011.

I. Appropriate billing model(s) for high-speed access services

Proposed billing models

23. Under the Bell companies’ aggregated volume pricing (AVP) model, the usage rate would be based on measuring and charging for the volume of all traffic generated by an independent service provider’s retail customers in a month. At the end of the month, the independent service provider would be billed for the total volume consumed, expressed in gigabytes (GB) or terabytes (TB). A credit adjustment would be made for usage associated with the Bell companies’ lower-speed services[20] that do not require the use of their fibre-to-the-node (FTTN) network technology.[21]

-----------------------------------

[20] The Bell companies proposed that the existing access rates continue to apply for their lower-speed services. Because the rates for these lower-speed services already include the costs associated with a defined amount of usage, they proposed to deduct this amount of usage from the total monthly usage before calculating the usage charge to be billed to the independent service provider.

------------------------------------

[21] The ILECs’ new wholesale high-speed access services are offered using FTTN technology, which upgrades the access network by extending fibre facilities closer to the customer’s premises in order to provide increasingly higher-speed access services. The higher-speed access services provided over FTTN technology are referred to as FTTN-based services.

FYI our Bell Mobility Wireless USB Stick bill has never ever been as high as Telus Mobility Wireless Stick Bills

Bell Mobility has better rates in our opinion.

Bell Mobility Wireless Stick Bill for November 2011
click bill for a larger copy

If you want to complain about Telus Mobility Wireless Stick, everywhere you go, you are pointed to the Commissioner for Complaints for Telecommunications Services Inc. who did nothing for us but waste our time.

Reply from Consumer Protection BC

Dear Complainant:

Thank you for contacting Consumer Protection BC. We promote a fair marketplace for BC consumers and businesses by administering BC’s consumer protection law through licensing and regulating specific industries under the Business Practices and Consumer Protection Act. We also provide referrals to consumers for industries not regulated by Consumer Protection BC.

Our office does not have any jurisdiction over the telecommunications industry. Our mandate is limited to what is outlined in our legislation and are unable to determine the outcome of contractual disputes or investigate billing or customer service issues.

You may wish to contact the Commissioner for Complaints for Telecommunications Services Inc. (CCTS) at the following website: http://www.ccts-cprst.ca/en/. In addition their toll free number is 1-888-221-1687.

Best Regards,

LEE BRAKE | INQUIRY OFFICER

Consumer Protection BC

Phone 604.296.2856
Fax 250-686-1077
1.888.564.9963 Ext. 2801
307-3450 UPTOWN BLVD. VICTORIA BC V8Z 0B9
www.consumerprotectionbc.ca

Blue Divider Line

Reply from Broadband Canada: Connecting Rural Canadians

Dear Complainant,

It is unfortunate that the CCTS was unable to resolve your billing issue.

The federal government does not regulate broadband pricing. The Industry Canada program, "Broadband Canada: Connecting Rural Canadians", where your emails have been received, did not provide any funding to Telus. A complete list of the projects being funded by Broadband Canada can be found at http://www.ic.gc.ca/eic/site/719.nsf/eng/home.

Many provinces have their own broadband programs that fund internet service providers to provide connectivity to unserved or underserved communities. The program names are often similar from one province to the next. We conducted a search of provincial broadband programs, however we were unable to find one that exactly matches "connection communities". As you are aware, Telus operates in all provinces and territories. Your email did not indicate where you live, therefore it is not possible to direct you to the appropriate provincial link. You may locate the contact for your provincial consumer protection ministry at: http://www.consumerhandbook.ca/en/contacts/provincial-territorial-offices

Thank you for contacting the Broadband Canada Program with your concerns. Please accept our best wishes.

Sincerely,

Broadband Canada: Connecting Rural Canadians
Industry Canada
300 Slater Street
Ottawa, Ontario
K1A 0C8

Telephone (Toll-Free): 1-877-386-2105 (Canada)
TTY (for hearing-impaired only; toll free): 1-866-694-8389
Fax: 613-949-1586
Website: www.ic.gc.ca/broadband

THE CCTS IS NOT THE END ALL, BE ALL, OF RESOLUTIONS

There is also BC Small Claims Court

Blue Divider Line

FOR ONE THING ... WHAT WE JUST READ AND POSTED BELOW, IS JUST A BUNCH OF BULL... SURE MORE PEOPLE HAVE HIGH SPEED INTERNET THROUGH WIRELESS HIGH SPEED INTERNET STICK TECHNOLOGY, BUT IT SURE ISN'T AFFORDABLE.  At least we didn't call our $511 bill of one month TELUS MOBILITY internet usage affordable!  Affordable is the key word here.  And our BC Government is helping to support Telus ripping people off only allowing wireless stick users 5GB data at the most, unless they want to pay $51.20 for each 1 GB of data overage on top of the 5GB plan which costs $65 per month.  Our last bill was $511.00 for 12.6 GB data.  March 2011 when we looked, a person on Telus ADSL Telephone internet was paying $63 per month and permitted 250 GB downloads which is basically the same thing as data usage... it is internet usage.  We believe we are not a heavy user because we don't spend time at You-Tube watching videos except the odd video maybe 1 or 2 in a month or the odd CHBC news clip, and we don't download music at all.  But we uploaded all of okanaganlakebc.ca webpages to the server once which was about 3 GB, downloaded windows updates for two windows 7 computers and one vista computer in that $511 bill, plus sent lots of emails without pictures but mostly text, and received a few email jokes with pictures or power point files that were downloaded to our computer.  The only other thing was that we downloaded those huge .mp3 files from RDCO's website that in some cases were 4 hours long.  Its too bad RDCO doesn't post .wma files instead, because they are much smaller and about the same quality.  We are not making a MUSIC DVD so the sound quality doesn't need to be ticketty boo!  Anyway we are really disappointed in Telus Mobility ripping people off!  Telus has told us that installing ADSL costs more .. well if ADSL costs so much more to install, then why are Telus ADSL plans so much cheaper then.  We believe someone is bullshittin!

 

DO YOU THINK A $511 bill for internet is AFFORDABLE???

 

Here is what we read about Telus and our Provincial Government being in cahoots together:

 

2. What is broadband? How is it an improvement over the Internet access some of these communities already have?

Broadband technology refers to high-speed Internet access, which makes it possible to send text, video and voice by cable, digital subscriber line, fibre optics or wireless connections.

Broadband eliminates waiting for dial-up connections and greatly improves the efficiency and ease of using the Internet.

 

6. What formal partnerships has government entered to bridge the divide?

Formal partnerships to increase broadband access do more than enhance personal communication; they facilitate the delivery of new educational, healthcare and other services, thereby revitalizing rural communities by enabling people to live in their local communities and participate in the global knowledge economy.

Two significant partnerships have helped to address access in many unserved communities:

A partnership between the Province and TELUS has resulted in technology upgrades and new community connections. One of the agreements the Province and TELUS have signed is called the Connecting Communities Agreement. This agreement:

•brought affordable high-speed open network access to 119 of the 151 communities identified as unconnected when the project began;
•provided affordable access for unserved communities to open network access points in each community;
•provided support from the Province to connect the open network access service to a community Internet service provider location;
•provided a very cost effective "utility" pricing model in communities that are currently unserved to enable local Internet service providers to offer services to homes and businesses at scalable cost per user per month; and
•ensured pricing for high-speed open network access (10Mbps plus) in all provincial communities based on price for similar services in the Lower Mainland.

Another important partnership is the National Satellite Initiative. The federal and provincial governments have partnered to achieve satellite connectivity in 29 communities. An additional 3 communities have been connected through other federal partnerships.

The outcome of these partnerships is affordable access to broadband for the 151 communities and new opportunities to revitalize rural communities by enabling people to live in their local communities and participate in the global knowledge economy.

The Province will continue to promote and encourage local Internet service providers to take advantage of affordable Internet access and provide last mile services to homes and businesses.

-------------------

9. How do small communities go about getting their communities connected?

Under the National Satellite Initiative, designated communities unable to benefit from the Connecting Communities Agreement can access affordable satellite service. Contact Network BC for more details:

Under the Connecting Communities Agreement, open network access has been brought to 119 communities. From there the community or an Internet service provider has the opportunity to make the last mile connection and offer services to homes and businesses.

---------------------

Schedule of Community Connections as of June 2, 2009

Source: http://www.network.gov.bc.ca/faq.htm

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ADSL ends 5 km's up the road, and Telus refuses to bring ADSL any closer because Telus is raking in the dough off rural users with its wireless network!

And Telus is installing Satellite TV and Optic TV services without installing ADSL.  Wonder how many ADSL projects are on Telus's connection list?

We bought Telus's $300 ADSL modem over 10 years ago when we lived at the Coast and we wasted our money because we couldn't even use it here and Telus wouldn't take it back and give us a refund.

We paid $50 for a wireless stick that cost $511 to use?

WE ARE MORE THAN UPSET WITH TELUS

TELUS IS A RIP OFF!

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We are very disappointed because our last Telus Mobility wireless stick bill was $511 for 12.6 GB data and Telus told us that ADSL is more expensive to install, although Telus permits 250 GB for $63.00 per month on ADSL.

I am upset that government allowed and supported this wireless ripoff with taxpayers dollars.

This is to acknowledge that we have received your complaint email regarding "$511 internet bill" and it has been forwarded to Broadband Canada: Connecting Rural Canadians.

http://www.ic.gc.ca/eic/site/719.nsf/mail/Broadband_Canada:_Connecting_Rural_Canadians

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Broadband Canada: Connecting Rural Canadians

-------------------------------

As part of Canada's Economic Action Plan, $225 million was provided to Industry Canada over three years to develop and implement a strategy to extend broadband coverage to as many unserved and underserved households as possible, beginning in 2009-2010. By far the biggest component of this strategy is the Broadband Canada: Connecting Rural Canadians program

http://www.ic.gc.ca/eic/site/719.nsf/eng/home

-------------------------------

Program Update
November 6, 2010 – The Honourable Tony Clement, Minister of Industry, today announced details of the third round of projects conditionally approved for funding through the Broadband Canada: Connecting Rural Canadians program

-------------------------------

26 active projects Approximately 13,810 households

Note: The projects below include conditionally approved and projects for which funding has been confirmed.
Projects may be in various state of completion.
Information current as of February 17, 2011 and subject to change.

http://www.ic.gc.ca/eic/site/719.nsf/eng/00050.html#BC

-------------------------------

Source: http://www.ic.gc.ca/eic/site/719.nsf/eng/home

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Are you looking for a wireless stick option for internet?

Telus Mobility wireless stick vs. Bell Turbo Hub March 15, 2011

The advantage of Bell Mobility Hub is (if you don't mind lugging a modem around) and you have an electrical outlet, is that you get twice as much data (internet usage) than with Telus Mobility's wireless stick, which the cost of extra data can really add up.  The advantage with Telus Mobility's wireless stick is you don't need an electrical outlet and you don't need to lug a modem around.  Overage charges are cheaper with Bell Hub by lots ... keep reading and we tell you how much is lots.  Bell also allows up to 15 extra computers to be connected for the same price as one computer on Telus Mobility's wireless stick.  You can't hook up more than one computer on Telus Mobility's wireless internet stick.  Bell's Turbo Hub doesn't take up a USB port, but Telus wireless stick needs a USB port.

Bell's Turbo Hub - NetGear MBR 1210 hardware costs $149.95 to buy if you choose a 2 year term plan March 15, 2011.  It's a modem (hub) that works on the HSPA network with download speeds up to 21 Mbps and upload speed up to 5.76 Mbps with the speed boost feature. You can hook a phone up to it for $20.00 per month unlimited local calling or $40 per month unlimited Canadian Long Distance for free.  Simply plug the NETGEAR Turbo Hub into a power outlet and connect up to 15 devices at a time using Wi-Fi and/or Ethernet.  An ethernet cord is the same cord they use for cable tv type internet.  The end of the ethernet cord (or network cord) looks the same as a telephone line cord end, only a bit bigger, and it plugs into your computer's network card. Its called an RJ45 (photo).  Telus Mobility's Huawei E182E wireless usb stick is free if you choose a 2 year data term March 15, 2011.  You have to buy hardware (stick or hub) plus pay for a data plan on a monthly basis with either Telus Mobility's wireless stick or Bell's Turbo Hub internet.

Bell has the Turbo Hub Flex plan $35 - $60 per month plan that allows 10 GB data unlike Telus Mobility's largest wireless stick plan that only allows you to use 5 GB data.  If you don't mind carrying a hub (modem) that you plug into electricity and you have a network port on your computer that you can connect to the hub (modem) and you want to use more than 5 GB data then we suggest you try Bell hub or Telus hub.  Bell's hub data plan (March 15, 2011 10 GB data) allows 5 GB more data than Telus Mobility's 5 GB wireless stick data plan which is Telus Mobility's largest wireless stick data plan. Bell's largest hub plan (10 GB data for $60 per month) is $5.00 per month cheaper than Telus Mobility's $65.00 per month largest wireless stick data plan (5 GB data).  If you want to surf Bell's 21 Mbps (3.5-8 Mbps average download speed) you have to pay $10 per month more, so $70.00 per month for 10 GB data on Bell's fastest internet plan on Bells Turbo Hub vs. 5 GB data on Telus Mobility's $65 per month wireless stick plan.  Here is Bells $60.00 per month Turbo Hub plan that allows 10 GB data vs. Telus Mobility's $65 per month largest wireless stick data plan that only allows 5 GB data. If you go over your 10 GB data limit with Bell hub, it costs only .015 cents per MB, but if you go over your data limit with Telus wireless stick it costs .150 cents per MB, so Bell hub is approx. $35.00 per GB cheaper in the overage aspect 1 GB extra data over your Telus Mobility wireless stick 5 GB data plan will cost you $51.20, unlike with Bell hub if you use more than your allowed 10 GB data it will only cost $15.36 for 1 GB data overage, which is a difference of $35.84 ... a whole lot cheaper going over your data limit with Bell's hub.

1 GB = 1,024 MB

1 GB OVERAGE = 1,024 MB x .015 = $15.36 Bell Turbo Hub Flex plan for 1 GB overage

1 GB OVERAGE = 1,024 MB x ??? = $20.00 Telus Smart Hub Flex Data Plan for 1 GB overage

1 GB OVERAGE = 1,024 MB x .050 = $51.20 Telus Mobility wireless stick for 1 GB overage

With Telus wireless stick you can only use one computer at a time, but with Bell hub you can have up to 15 computers connected to the one internet data plan at one time.

Telus also has a hub.

Bell's Hub didn't work at Valley of the Sun out Westside Road, because there is a hill in the way between Valley of the Sun and Kelowna where the tower is located.

Its interesting to note that Telus Mobility Flex Hub data plan states the following:

"Data usage is subject to a monthly overage limit of 10 GB."

With Telus Mobility Smart Flex Hub plan it is only $20 per 1 GB data overage instead of $51.20 per 1 GB like with Telus wireless stick.

see more charges

and Bell Mobility's Hub is cheaper yet.  With Bell Mobility hub data plan, if usage exceeds 10 GB you will be charged $0.015 per MB which works out (1 GB = 1024 MB so $0.015 x 1024 MB)= $15.36 per GB for overage.

You save close to $5.00 per GB overage with Bell Mobility hub, than with Telus Mobility hub.

And this is weird .. who would think that surfing the net with Telus Mobility smart phone vs. surfing the net with Telus Mobility's wireless stick would take a lot less data usage on the phone?  Click here on Telus Mobilitys website and move the slider buttons for one of the three devices shown, and then click on the Blackberry phone or the Smart phone and then try the wireless stick.  Unbelievable how the data numbers change depending on the device you select without moving the sliders clicking on and trying the different devices.

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Don't buy an older Telus high speed USB wireless internet stick because it may not be as fast, if you are looking for speed, unless you don't mind surfing slower.  The people with older wireless sticks may buy a newer faster Telus Mobility wireless stick that works on Telus Mobility's newer faster network and sell you their older slower wireless USB stick (keep reading).

Telus Mobility's newer high speed wireless internet stick with typical network download speed of 4 - 6 Mbps is slower than Telus's ADSL 10 - 15 Mbps telephone line internet that is more secure and its slower than Telus newest 3G+ and HSPA network. (keep reading to find out how we know this).

Right from Telus Mobility's website is where we got the speeds below from as we show you at the link.

Telus's newest 3G+ network for wireless internet offers theoretical peak download speeds of 21.6 Mbps and 5.76 upload speeds.
Actual speed may vary by device and due to congestion, distance from the cell, local conditions, hardware, software and other factors, therefore typical speeds will range from 4-6 Mbps (download) and 2-4 Mbps (upload).  4-6 Mbps is a far cry from 21.6 Mbps download speed Telus is telling everyone about its newest wireless network, and so Telus wireless stick speed of 4-6 Mbps is obviously half as fast as Telus ADSL speed of 10-15 Mbps, so why would Telus tout its wireless stick and tell people like this cookie, they won't be getting ADSL unless it is already installed in their area?  Telus claims it costs millions of dollars to install ADSL.  If ADSL is so expensive to install then why does Telus charge more for wireless usage then?

The word "device" in the paragraph above can mean wireless high speed USB internet stick.

Here is where TELUS fastest high speed ADSL plan (telephone line internet) says its speed is 10-15 Mbps.

October 22, 2009 Telus sold us the Sierra 598 USB wireless stick and failed to warn us that Telus Mobility's wirelesss USB stick would be obsolete in two weeks when Telus Mobility deployed their newer faster network on November 4 and 5, 2009. Canadian providers Bell Mobility and Telus Mobility respectively launched their HSPA+ networks, running alongside their existing EVDO networks.  Telus Mobility failed to warn this Sierra USB 598 wireless stick customer that the new faster wireless network would require a new faster internet stick and Telus chose instead to sell this customer an older USB stick that would be obsolete in two weeks after Oct 2009 when Telus deployed its newer faster HSPA+ network on Nov 4, 2009.  The  Sierra USB 598 high speed internet stick is unable to utilize the newer faster speed on Telus's newer faster HSPA+ Network of 21.6 Mbps that has typical download speeds from 4 mbps - 6 mbps.  It wasn't until July 6, 2010 that the customer finally figured this out.  August 26, 2010 we sent an email asking Merchant Law if a class action lawsuit could be started against Telus Mobility for selling old obsolete equipment without warning its customers.  Telus Mobility sold a family member an older cell phone that was only 1x capable and didn't say that the cell phone was not capable of Telus Mobility's EVDO network which is much better than the older 1x network.

July 6, 2010 Telus was offering the Sierra 306 Internet key and advertising it as the fastest available wireless stick, providing web to go at 3G+ speed, HSPA+ capable.  Manufacturer-rated for peak speeds of up to 21 mbps.  High speed wireless Internet access with manufacturer rated download speeds up to 21.1 Mbps and upload up to 5.76 Mbps*
In fine print it says the following:
* Typical device download speeds from 4 mbps - 6 mbps and upload speeds of 0.6 mbps - 1.5 mbps. Users in the Quebec and Ottawa regions will experience the following 3G+ speeds until TELUS completes the rollout of 21 mbps in Q2 2010 at which time the above listed speeds will be in effect: manufacturer rated peak download speeds of 14.4 mbps and upload speeds of 5.7 mbps. Typical device download speeds from 2.6 – 4.8 mbps and upload speeds 0.6 – 1.5 mbps. Actual speeds are dependent upon a variety of factors, including (but not limited to) device capabilities, signal conditions, network traffic, and location.

July 6, 2010 Telus was also offering the Huawei E182E high speed internet stick with download speeds up to 21.1Mbps and upload speeds up to 5.7 Mbps*
In fine print it says the following:
* Typical device download speeds from 4 mbps - 6 mbps and upload speeds of 0.6 mbps - 1.5 mbps. Users in the Quebec and Ottawa regions will experience the following 3G+ speeds until TELUS completes the rollout of 21 mbps in Q2 2010 at which time the above listed speeds will be in effect: manufacturer rated peak download speeds of 14.4 mbps and upload speeds of 5.7 mbps. Typical device download speeds from 2.6 – 4.8 mbps and upload speeds 0.6 – 1.5 mbps. Actual speeds are dependent upon a variety of factors, including (but not limited to) device capabilities, signal conditions, network traffic, and location.
 

If you go over your Telus Mobility data plan by 1 GB = 1024 MB = $51.20 per 1 GB for overage, you may want to consider a larger data plan if you think you may go over the data limit permitted with your plan instead of paying $51.20 for 1 GB.  The problem is there are no larger data plans unless you buy two data USB wireless internet sticks.

When Telus's $85 wireless high speed internet stick plan price was reduced to $65 March 2010, Telus didn't bother to reduce our bill.  We were told we would have to watch for Telus price changes and ask for the reduced price if we seen a reduction in price.  We asked for a reduced plan price and Telus gave it to us.  Someone made a comment that Telus did the same to them, didn't reduce the plan price until asked to and they paid $85 per month for several months until they seen this webpage and asked for their plan to be reduced.

It takes up another USB port on your computer.

It may conflict with other wireless devices like security cameras or your wireless mouse.

A Wireless stick may not be as fast as Telus ADSL 15 Mbps download speed (ADSL is Telus's telephone line high speed internet) Telus will tell you that their high speed wireless network is faster because it is suppose to be 21 Mbps but on Telus Mobility's website it says actual speed varies. Telus Mobility wireless stick website page for the Sierra 306 USB wireless stick says quote,  * Typical device download speeds from 4 mbps - 6 mbps and upload speeds of 0.6 mbps - 1.5 mbps.

Telus does tell us about its 3G+ network, but not in normal font size.  Telus tells us in the fine print that "typical speeds will range from 4-6 Mbps (download) and 2-4 Mbps (upload)".  Telus should not be telling everyone that the new network gets speeds of 21.6 Mbps download speed because that is not the typical speed.

There previously use to be a $35.00 account setup fee but as of May 27, 2010 when we looked, the setup fee has been reduced to $10.00.  We want our money back if Telus doesn't have to charge the $35 set up fee since this is just a recent discovery of Telus.

And if you live in the basement, you may have to move your wireless USB stick upstairs or higher to get a good signal.

$30 reconnection fee if you are cut off.  Where does it say this on Telus website?

$65 per month on Telus's largest wireless stick plan and you only get 5 GB data compared to Telus ADSL telephone line internet $63 per month plan allows 250 GB data.

No webspace with wireless internet stick

U.S. Roaming Data Rate² + $3/MB
²Additional data is charged by the MB or GB and is rounded up to the closest KB (1 GB = 1,024 MB; 1 MB = 1,024 KB). Data usage is subject to a monthly overage limit of 10 GB.

International Roaming Data Usage² + $25/MB
²Additional data is charged by the MB or GB and is rounded up to the closest KB (1 GB = 1,024 MB; 1 MB = 1,024 KB). Data usage is subject to a monthly overage limit of 10 GB.

MEANS $51.20 for each 1 GB that you go over on your data plan

(see newer bill just a little ways down this page and older bills nearer bottom of this web page)

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Telus Mobility's HSPA network tower is at Lexington Drive near Mission Recreational Park

You need line of sight to this tower to receive a signal.

Much of Valley of the Sun cannot receive Telus Mobility HSPA network signal for wireless internet because there is a hill in the way.

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In response to your enquiry dated March 15, 2011.

I would like to offer some clarification with respect to the role of the Office of Consumer Affairs (OCA). OCA is not an investigative or enforcement agency. Rather, the Office’s mandate is to protect consumer interests through research and analysis, and the dissemination of information that is of importance to consumers. When the Office does receive consumer complaints, we try to provide information or advice on how to effectively handle them, and on the proper enforcement agency to which the complaint should be directed.

Most issues regarding the terms and conditions of the sales of goods and services, including contract and billing issues, fall under provincial, rather than federal jurisdiction. In general, if one is unable to resolve a dispute directly with a particular business, they should then contact their provincial ministry responsible for consumer affairs for advice or assistance. For your reference, contact information is as follows:

Consumer Protection BC
#307-3450 Uptown Blvd
PO Box 9244
Victoria, British Columbia V8W 9J2
Telephone: 604-320-1667
Toll Free: 1-888-564-9963
Fax: 250-920-7181
Email: info at consumerprotectionbc.ca
Website: www.consumerprotectionbc.ca

In addition, one can make use of the services of the Commissioner for Complaints for Telecommunications Services (CCTS). CCTS is an independent, non-governmental agency with a mandate to receive and resolve consumer and small business complaints relating to wireless telephone services, local and and long distance telephone services, as well as internet access. For more information, the CCTS may be contacted at:

Commissioner for Complaints for Telecommunications Services
P.O. Box 81088
OTTAWA ON K1P 1B1
Toll-Free: 1-888-221-1687
Toll-Free fax: 1-877-782-2924
E-mail: response at ccts-cprst.ca
Website: www.ccts-cprst.ca

I hope this information proves helpful.

--------------------------------

About our $511 Telus Mobility Bill.

A while back we tried the CCTS who is useless when it comes to Telus pricing, and then we tried Consumer Protection in Victoria who also say they can't do anything.  Consumer Protection in Victoria did say we could write a letter and fax it or mail it by registered letter saying, "I am in dispute in regards to the debt owing.  If Telus wants this resolved, take it to court."

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Telus donates $100,000 to Japan earthquake relief, offers text donations for Red Cross, Salvation Army
Vancouver Sun - By Gillian Shaw 11 Mar 2011

Telus announced today it is donating $100,000 to the Red Cross, the Salvation Army and UNICEF to help relief efforts for quake-stricken Japan.

The company said it will also match funds raised by its employees in Canada for the earthquake relief efforts.

Telus is also offering TV Japan as a free preview for Telus Optik TV customers on channel 540.

Telus customers will be able to donate funds through their mobile devices by:

Texting QUAKE to 45678 to donate $10 to The Salvation Army in Canada
Texting ASIA to 30333 to donate $5 to The Canadian Red Cross Society

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That building below is TELUS New Proposed CITY BLOCK in VANCOUVER BC

Telus eyes massive downtown development to house new national headquarters
By Brian Morton, Vancouver Sun March 9, 2011

Telus’s proposed downtown Vancouver complex would include a 22-storey office complex and 44-storey residential tower.  Photograph by: Courtesy, Telus, PNG
Photo of Telus proposed new City Block in Vancouver BC

VANCOUVER — Telus plans to build a spiffy new home in downtown Vancouver that will not only include a 22-storey OFFICE COMPLEX and 44-storey RESIDENTIAL tower, but bring an aging city block to life.

The $750-million project, which requires rezoning by the City of Vancouver, would be completed in 2015 if council approves the project and construction gets underway later this year as planned.

The one-million-square-foot development is also planned to be one of the most technologically and environmentally advanced sites in the world that includes 10,000 square feet of green roofs for growing organic produce, two elevated roof forests, LED lighting, an office tower built to LEED Platinum standard, a residential tower built to the LEED gold standard, and new heating technologies that would reduce energy consumption by nearly 35 per cent.

As well, the site will be home to Telus’s new national headquarters and will include advanced telecommunications technology to expedite the company’s goal of having 70 per cent of employees working at home or out of offices by 2015, in order to reduce the company’s real estate footprint and greenhouse gas emissions.

“This is the most significant next-generation property in Vancouver’s history,” Telus president and CEO Darren Entwistle said while announcing the project, Called Telus Garden, at Wednesday’s news conference. “It’s the transformation of an entire city block. We’ll build a cohesive blend of commercial space, homes, restaurants and it’s going to be very, very cool.

“It will inject hundreds of millions of dollars into the local economy and revitalize the area.”

Telus’s partners in the project, which will be built on the block the telecommunications giant owns between Robson and Georgia and Seymour and Richards Streets, are property developer Westbank Corp., which also built the Woodward’s complex, and architect Gregory Henriquez of Henriquez Partners Architects, which also did Woodward’s.

The new 500-unit, 440-foot residential tower would be among the five or six highest buildings in Vancouver and include a three-level wellness and retail centre. The commercial tower would have 500,000 square feet of office space, available for multiple tenants.

A public amenity will be built at the corner of Georgia and Seymour and the entire development will be connected with public space. Telus’s existing eight-floor headquarters at Robson and Seymour will be renovated, opening up 115,000 square feet of office space for lease and converting the ground floors to retail.

It’s expected the new development will bring new life to the lower end of Robson Street and provide a “vibrant link” to the city’s cultural and sports centres, including BC Place.

Telus’s office complex in Burnaby will not be impacted by the new development, Entwistle added.

“[Telus Garden] will be a celebrated urban oasis that is literally alive with plant life and showcases our great province’s arts and culture.” he said.

According to Telus, the site’s business and residential tenants will contribute an estimated $8 — $10 million in new tax revenue to the city annually.

He said Telus will fund its share of the development mainly through leveraging its existing real estate holdings in the block, coupled with the sale and lease of space in the new buildings.

As well, Telus said it has entered into an agreement to purchase the city-owned parkade at the corner of Georgia and Richards, consolidating the entire block, other than the Kingston Hotel, to create a unified development.

Also at Wednesday’s announcement was Vancouver Mayor Gregor Robertson, who said he supports projects like the new Telus proposal in downtown Vancouver.

“Let’s just start with ‘Wow’. What a fantastic start to the day,” Robertson said of the Telus plan. “This is great news for our local economy and the city at large.

“This is world-leading stuff and, frankly, it belongs in Vancouver.

“We want to move this along aggressively, given the opportunity here.”

bmorton "at" vancouversun.com

© Copyright (c) The Vancouver Sun

Watching CHBC Okanagan News March 9, 2011, it was mentioned that TELUS EMPLOYEES WILL SOON BE WORKING WIRELESSLY FROM ANY LOCATION.  So why does Telus need a WHOLE CITY BLOCK?  It sure ain't for its employees, is it?

Blue Divider Line

BILL DATE ENDING FEB 28, 2011

This is the latest bill we have with bill date ending Feb 28, 2011.  We only watched 2 or 3 CHBC news clips, updated 3 computers, uploaded a 3 GB website, and did a little surfing, and our bill is

$511.83 for one month ????

Page one of the three page bill says a total of $517.47 because we had interest added due to not paying the previous months entire bill.  Look at page 3, $511.83 is the bill for one month.

click page 1 of 3 for larger copy

 


click page 2 of 3 for larger copy

 


click page 3 of 3 for larger copy

We did not spend anytime at U-tube.

MAN O' MAN ARE WE EVER PISSED OFF !!!!!

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This is Telus Mobility's reply March 18, 2011 in regards to the $511 bill shown above for one month of Telus Mobility wireless internet.

Please be advised that TELUS does not offer any Mobile High Speed plans which include more than 5 GB of data. Based on your use last month of over 12 GB of data, I can only recommend reducing your use of your wireless internet service if you wish to lower your costs.

I see that you have contacted our Client Care Team again since sending your e-mail below, and you have received a partial credit for your additional usage charges last month. Please be reminded that you are responsible for all use of your wireless services and for all costs associated with that use. No additional credits will be provided for any future charges incurred as a result of exceeding the amount of data included with your plan.

------------------------------------

Telus said they would divide the data usage that is over ($391 worth) by half ($195.86) and that the $511 bill will still be $298.11

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There are a number of things that ISPs have done to stop zombies and deliberate spamming by their customers:

- port 25 can be blocked by access providers in favor of the Mail submission agent's port 587 that should always require authentication,

the number of existing Received headers in relayed mail can be limited[5],

infected computers can be cleared of viruses and patched to resist further infection,

outgoing e-mail can be monitored for any sudden increase in flow or in content that is typical of spam.

Some ISPs have been quite successful[5], but others don't care to make the effort. With spam now over 80% of all e-mail traffic[6], we can expect that there will always be ISPs who are not willing to take the necessary steps. The measures mentioned above don't directly help the entity who operates them to reduce incoming spam. By reducing outgoing spam, they help generic Internet users.

http://en.wikipedia.org/wiki/E-mail_authentication

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2. ISPs and other network operators should limit, by default, the use of port 25 by end-users. If necessary, the ability to send or receive mail over port 25 should be restricted to hosts on the provider's network. Use of port 25 by end-users should be permitted on an as-needed basis, or as set out in the provider's end-user agreement / terms of service.

http://www.ic.gc.ca/eic/site/ecic-ceac.nsf/eng/h_gv00340.html

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TELUS KNOWS JUST HOW TO PISS WIRELESS STICK CUSTOMERS OFF

As of Feb 11, 2011 and even before this, Telus Mobility really pissed this Telus Mobility wireless stick customer off because Telus largest wireless stick plan costs $65 per month and it only permits 5 GB data per month vs. Telus ADSL customers who are on Telus largest ADSL plan costing $63 per month but who are permitted 250 GB data per month.

Source: DslReports.com - Re: Telus price increases Feb 9, 2011

Source: Telus ADSL

Source: Telus Mobility Wireless

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How to tell if your Telus ADSL Router is Crashable? (not wireless stick)

Siemens Gigaset SX551 WLAN DSL is on this list at the link above.

A specially designed “Router Crash Test” that will crash any crashable router we have ever encountered. You can use this test to verify that your router is definitely not crashable (as you certainly don't want it to be).

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Ticket protest takes to the streets
Kelowna Capital News - By Kathy Michaels - February 26, 2011

Not yet anyway.

A Kelowna group concerned about the CRTC’s recent decision to allow large Internet providers to charge for excessive bandwidth use, while granting  independent Internet service providers a small discount, planned to gather at the Sails Saturday.

From there they planned to disperse tickets that warn locals about a new financial burden that could soon be levied.

“The tickets offer a cheeky representation of what’s going on with the CRTC putting a meter on the Internet,” said event organizer Laura Mark, Friday  afternoon.

“It pokes some fun at what’s happening, while bringing awareness.”

The tickets explain that big telecom companies can now freely impose usage-based billing and that could “crush” innovative services.

“This is a big issue for small businesses,” she said. “I have a design company, and I am sending large files to print, receiving large file and hosting other  websites—that’s going to cost a lot.”

The group hopes that they, along with counterparts in other cities across Canada, can get the general public in the know in the issue, so they can collectively lobby against the change in policy.

“At the Sails we’ll have a petition for everyone to sign, and we’ll get their thoughts and words on video,” she said. There will be some people dressing up  as meter maids, to deliver the message in person.

“Hopefully we’ll get a good turnout,” she said. “Everyone is going to be affected, from personal users to home based businesses. In this day and age, the  Internet is everything.”

For more information go to www.stopthemeter.ca.

Blue Divider Line

SOLUTION: TO THE PROBLEM WHY SOME PEOPLE CAN'T VIEW okanaganlakebc.ca AT TIMES OR NOT AT ALL AND WHY OUR EMAIL DOESN'T WORK.

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If you have any trouble accessing okanaganlakebc.ca try this link below which will bypass the DNS servers.

http://69.90.137.234/

You might want to bookmark this link once you get there, so you can use it again.

Did you know that every domain name like telus.net or okanaganlakebc.ca is actually an ip address similar to the ip address number above 69.90.137.234?  The DNS (domain name servers) resolve telus.net to its ip address so you don't have to remember Telus's ip address number, and all you need to remember is the domain name telus.net.   When you type telus.net into your internet browser like Internet Explorer, the DNS server will take you to Telus's ip address.

Using Google Public DNS will also help if you cannot view a website.

If you use a proxy like http://www.hidemyass.com/ you should also be able to view okanaganlakebc.ca.  If you cannot see a website using a proxy, then the website may not be working.

There are approximately 11,900,000 DNS nameservers in
the world, on the Internet. And even today many of
them have still not been updated to prevent the
exploitation of this serious vulnerability.

This link will help you test dns servers but be warned, it takes maybe 20 minutes to complete the test.  We did the test and the results are shown in the graphic immediately below.

This was the result of our test.  Click the results to be able to read them.  The top two Telus DNS server ip's are the ones we are using to get internet service from Telus to do the test. To know what those green and amber circles mean, click here and scroll part way down the page to where it describes what they mean.  The 8.8.8.8 is Google's Public DNS that you can use.  Google Public DNS tells you how to set up your computer to use Google's Public DNS and these same instructions can be used to configure your computer to use other DNS ip's.  The first dns servers in this list are the faster ones.  Regardless of its color, a filled-in dot indicates that the server is currently being used by the system and a hollow (donut) indicates that the server is not currently being used by the system.
DNS server test - https://www.grc.com/dns/dns.htm
Click image to be able to read it

Blue Divider Line

We followed these instructions that say

What is an IP address lease time?

its about how to change your ip address (its not the same ip address that shows up when you go to this website, and look in the upper left corner, but its an internal ip address on your computer that you see when you use cmd.exe and type in C:\Windows\system32>ipconfig and then hit enter ), but viola the instructions at the link above worked!!!!

FIND A DIFFERENT TELUS IP ADDRESS AND EVERYTHING WORKS AGAIN!

WE JUST SPENT A MONTH TRYING TO FIGURE THIS OUT, AND TELUS COULDN'T TELL US TO TRY THIS AFTER I DON'T KNOW HOW MANY PHONE CALLS?

We are on a wireless stick and I don't know if its different on ADSL but these are some of the errors we seen in our Event Viewer (start/control panel/administrative tools/event viewer and then under Custom Views/Administrative Events in the left column).  Be warned though, some of these errors could have occured when we were playing with settings but we definitely had Event ID 1002 and Event ID 1001 before and asked Telus about it but it seems anything we ask Telus, they can't seem to tell us what the problem is.

- Event ID 1001 - Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0x00A0D5FFFF85. The following error occured: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.

- Event ID 1002 - The IP address lease 10.73.189.198 for the Network Card with network address 0x00A0D5FFFF85 has been denied by the DHCP server 10.73.169.253 (The DHCP Server sent a DHCPNACK message).
96.1.5.166

- Event ID 134 - NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on". NtpClient will try again in 3473457 minutes and double the reattempt interval thereafter. The error was: The requested name is valid, but no data of the requested type was found. (0x80072AFC)

Event ID 1014 - Name resolution for the name mail.xxxokanaganlake.com timed out after none of the configured DNS servers responded.

After we changed our Telus Mobility IP, this is what we got when we did a tracert using cmd.exe (right click cmd.exe and run it as administrator in Vista (I think) ... we are sure you can do this in Windows 7).

C:\Windows\system32>tracert 10.73.189.198 (this is the Telus Mobility wireless stick ip address we had that timed out)

Tracing route to Mine-PC [10.73.169.171]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms Mine-PC [10.73.169.171]

Trace complete.

C:\Windows\system32>

NOW THAT WAS FAST (<1ms) AND IT COULDN'T HAVE BEEN ANY FASTER

When we were on Telus Mobility's bad IP address using tracert, it would say "timed out" and it would go through 30 hops while we waited and watched this snail slow process through all 30 hops but the first 5 hops or so (several minutes)

We were also using OpenDNS DNS server IP address numbers below when we changed our ip address using the instructions above, if that had anything to do with the above instructions to work for us, and they don't for you?

Open DNS IP Addresses

208.67.222.222
208.67.220.220

You can use Google's instructions on how to change from Telus DNS to Googles Public DNS, because its the same instruction,  just use the OpenDNS ip addresses shown above in place of Google's IP addresses when you want to use OpenDNS.

We are still not sure if the problem about not being able to view okanaganlakebc.ca is that Telus Mobility's ip address is blacklisted or what the problem really is with some of Telus's ip addresses .. cause this ain't the only one of Telus Mobility's ip addresses that have "time out" on us??  Here is another one that timed out 96.1.5.166

Blue Divider Line

Telus ip address may be infected with a trojan, virus, spyware, spambot
(The IP address Telus gave us at the blacklists say it is infected with the Rustock virus)

OUR CONCLUSION IS THAT TELUS IS BLACKLISTED AND YOU MAY NEED TO CHANGE YOUR EMAIL SETTINGS:

Here at Wikipedia.org half way down the page under Outgoing mail SMTP server it says the following:

SMTP is specified for outgoing mail transport and uses TCP port 25. The protocol for new submissions is effectively the same as SMTP, but it uses port 587 instead.

Server administrators choose whether clients use TCP port 25 (SMTP) or port 587 (Submission), as formalized in RFC 4409, for relaying outbound mail to a mail server. The specifications and many servers support both. Although some servers support port 465 for legacy secure SMTP in violation of the specifications, it is preferable to use standard ports and standard ESMTP commands[14] according to RFC 3207 if a secure session needs to be used between the client and the server. Some servers are set up to reject all relaying on port 25, but valid users authenticating on port 587 are allowed to relay mail to any valid address. A server that relays all e-mail for all destinations for all clients connecting to port 25 is known as an open relay and is now generally considered a bad practice worthy of blacklisting.

http://en.wikipedia.org/wiki/Simple_Mail_Transfer_Protocol

SO CHANGE YOUR OUTGOING SMTP PORT NUMBER TO 587 IN YOUR EMAIL PROGRAM ON YOUR COMPUTER SO YOU DON'T GET BLACKLISTED!  Click here to find out how to change your email program.

----------------------------------------------------

Here is how you can check if your ip address Telus gave you is infected and how we came to the conclusion we did.  Its kinda long and boring and you may not understand it all.  You might want to check what is below this table if you want to skip the boring stuff.

1. Click on this link http://ip-address-lookup-v4.com/ to find your ip address.  Your ip address will be in the top left corner and will look like this 72.25.192.4 (this is the infected ip address Telus gave us that you can check before or after you check yours).

2. Then click this link at Project Honeypot http://www.projecthoneypot.org/search_ip.php and type in your ip address, then click on the search button. Project Honeypot will tell you if there has been any spambot activity, and will tell you how far back and what activity there has been.  eg: spam server or dictionary attacker.

3. Then click on this link http://www.myiptest.com/staticpages/index.php/check-Blacklisted-IP-DNSBL to see if your ip address is listed at any of the spam blocking (blacklist) places.  Your ip address should automatically be showing in the text box and after you click on check it, if you see any red where the green should be, then your ip address is being blocked (blacklisted) which can affect surfing the internet and affect sending and receiving email.  The error we got sending and receiving email said the following:

The size of the message you are trying to send exceeds a temporary size limit of the server. The message was not sent; try to reduce the message size or wait some time and try again. The server responded: 4.1.1 ... temporary failure.

We were trying to send a "test" email message and the email message only contained the word "test" with no attachment, so the email was not too big.  It seems that we get the error message above when we send our email to more than one person, and we don't get the error if we only send to one person.

4. By checking at MyIPTest.com, if it says you are blacklisted at the cbl.abuseat.org, the cbl.abuseat.org will tell you what your infected with. You can check your ip by removing the infected ip address Telus gave us (72.25.192.4) and replacing it with your own ip address at the link below which will take you straight to the cbl.abuseat.org website without doing step 1 to step 3 above.  http://cbl.abuseat.org/lookup.cgi?ip=72.25.192.4   This is what the cbl.abuseat.org said about the ip address that Telus gave us "This IP is infected (or NATting for a computer that is infected) with the rustock spambot.", and then the next time you click on the link, it may say, "This IP is infected (or NATting for a computer that is infected) with the lethic spambot.", or this ip address has a spambot or different virus.  That is because the Rustock virus has many variants we were told.  Here is a direct link to the cbl.abuseat.org lookup http://cbl.abuseat.org/lookup.cgi

5. If you are blacklisted at psbl.surriel.com http://psbl.surriel.com/listing?ip=72.25.192.4 they will tell you when spam was sent.  It says here at http://psbl.surriel.com/ A legitimate user unlucky enough to share a server with spammers can easily remove their own mail server from one or two lists. The red text you just read is the clue.  It also says: Spammers, on the other hand, would have to remove the email servers they use from thousands of lists, which is far too much work.  Here is an example of what psbl.surriel.com reports for 72.25.192.4:

Currently listed in PSBL? Yes.

Spam and removal history for 72.25.192.4 (times in UTC):

2007-01-15 02:33:20.224985 major smtp violation
2007-01-15 02:33:31.602935 received spamtrap mail
2011-02-02 02:00:18.136674 received spamtrap mail
2011-02-02 10:09:17.777441 received spamtrap mail

Look at the dates!!  These 4 dates above where a violation occurred, are only 4 listings from a list of about one hundred occurrences by the looks of it, and all the way back to 2007.

6. If ix.dnsbl.manitu.net is marked blacklisted and its red, it will tell you what the problem is.  It was red when we clicked on it at MyIPTest.com just now, and it says its not infected at the moment, but the last time we clicked on ix.dnsbl.manitu.net it told us some stuff too and I can't remember now exactly what it said but it might tell you something.  The other blocked red listings we clicked on didn't tell us much, so that is why we are pointing out which ones to click on to find out more information. 

If you do find your ip address is infected, you can call Telus and have them change your ip address.  Telus may tell you that they can't change your ip address like they told us, but then we called back to ask for a Virtual Private Networking connection, which Telus told us would cost $5.00 extra per month.  The only problem is that a Virtual Private Networking IP address changes all the time, and you still won't be able to tell if you are infected or not or if someone else using the same ip address is infected, but you could just try it temporarily to see what happens, but I doubt anything will change because it didn't change anything for use except getting a larger bill from Telus LOL.  The only way to change your ip address is to call Telus and have them do it for you.

Multi rbl database (This is a really good link that checks Multiple blacklists)

http://multirbl.valli.org/lookup/72.25.192.4.html

 

If you check out MyIPTest.com and Telus or your other service provider's ip address is blacklisted, click on the UCEProtect blacklist when its listed as red (blacklisted) and not green (not blacklisted) and you will see information there about your ip.

http://www.uceprotect.net/en/rblcheck.php?ipr=72.25.192.4#

 

If you click on the "database query" listed in the left menu at UCEProtect, it lists the rbl database

http://www.uceprotect.net/en/rblcheck.php

 

UCEProtect will tell you the most about what may be wrong if you can understand it LOL.

 

Telus IP's are blacklisted?

Feb 2011, this is the database that tells us Telus Mobility's IP address is blacklisted.  These are Telus Mobility's IP's that show as blacklisted when you do a search for Telus Mobility's wireless stick ip address of 72.25.192.4 using the "Query Database" listed in the left menu on UCEProctect's website.

TELUS IP's

HITS

LATEST IMPACT +1/-1 Minute

EARLIEST EXPIRE TIME

68.182.90.101 1 04.02.2011 04:32 11.02.2011 06:00
68.182.129.90 1 09.02.2011 02:45 16.02.2011 04:00
68.182.132.154 1 10.02.2011 08:16 17.02.2011 10:00
72.25.192.4 31 10.02.2011 19:45 17.02.2011 21:00
72.25.226.28 1 04.02.2011 21:14 11.02.2011 23:00
72.25.227.186 1 08.02.2011 16:27 15.02.2011 18:00
72.25.229.184 2 05.02.2011 07:56 12.02.2011 09:00
96.1.10.73 1 07.02.2011 06:43 14.02.2011 08:00
96.1.113.21 1 05.02.2011 08:22 12.02.2011 10:00
216.198.139.38 4 10.02.2011 05:01 17.02.2011 07:00

or click on the psbl.Surriel if the ip you are checking at MyIPTest.com is listed as red (blacklisted) and not green (not blacklisted) http://psbl.surriel.com/listing?ip=72.25.192.4

---------------------------------

How to Trace the route of an ip address, as well as how to open the dos prompt command window to be able to use the tracert command.  Make sure you type exit and then hit the enter key to exit from a dos prompt command window which looks like this.

If we trace the route of the infected IP address 72.25.192.4 Telus Mobility gave us http://www.myiptest.com/staticpages/index.php/Traceroute-My-IP/72.25.192.4 it doesn't go through.

If we ping 72.25.192.4 it says request timed out and then at the bottom in red it says IP Address is not online or firewall is blocking.  Telus Mobility did say that we wouldn't be able to ping their network.

If we trace the route of one of the Virtual Networking IPs on Telus Mobility 72.25.230.99 http://www.myiptest.com/staticpages/index.php/Traceroute-My-IP/72.25.230.99 it does not go through either.

If we ping 72.25.230.99 it says request timed out and then at the bottom in red it says IP Address is not online or firewall is blocking.   Telus Mobility did say that we wouldn't be able to ping their network.

If we check okanaganlakebc.ca domain here at MyIPTest.com to see if it is blacklisted, it says it is not blacklisted.  Whoops now it says its blacklisted at http://www.backscatterer.org/

If we ping okanaganlakebc.ca at 69.90.137.230 it does go through.
--- 69.90.137.230 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4008ms
rtt min/avg/max/mdev = 87.056/87.430/88.161/0.390 ms

---------------------------------

We also found this error in our error log on okanaganlakebc.ca

[Wed Feb 02 16:25:49 2011] [error] [client 207.148.178.42] File does not exist: /home/okanaganlake/public_html/404.shtml, referer: http://www.okanaganlakebc.ca/community/personal/vernon/bypass.htm

The error log said that this webpage link did not work (404 error), but it worked when we checked it.  It is an intermittent problem.

If you click here to look up the ip address that tried to view the page on okanaganlakebc.ca with the 404 error, this ip address 207.148.178.42 belongs to Telus and not exactly edm.islengineering.com but they are using Telus's internet service.

edm.islengineering.com
Country Canada
Country Code CA
Region British Columbia
City Burnaby

NetRange: 207.148.128.0 - 207.148.191.255
CIDR: 207.148.128.0/18
OriginAS:
NetName: TELUS-207-148-128-0
NetHandle: NET-207-148-128-0-1
Parent: NET-207-0-0-0-0
NetType: Direct Allocation
NameServer: DNS1.CIDC.TELUS.COM
NameServer: DNS2.CIDC.TELUS.COM
RegDate: 1999-02-10
Updated: 2009-07-16
Ref: http://whois.arin.net/rest/net/NET-207-148-128-0-1

OrgName: TELUS Communications Inc.
OrgId: TACE
Address: 7 - 3777 Kingsway
City: Burnaby
StateProv: BC
PostalCode: V5H-3Z7
Country: CA
RegDate:
Updated: 2009-06-04
Ref: http://whois.arin.net/rest/org/TACE

----------------------------------------------------------------------------

One other thing we noticed is that many of the spammers trying to spam okanaganlakebc.ca say they are referrers from the Yabb forum we previously had on okanaganlakebc.ca which was removed a long time ago due to the spam that was occurring on the forum.  The last error that we checked in the ip address lookup said the ip address come from TINNIE.ARIN.NET and many of the ip addresses we check say this same NameServer.  It could be that our Yabb forum is still listed in search engines or in a search engines cache, or posted on a webpage somewhere... whoops there were three links on one page we forgot to remove long ago so have removed those 3 links now, but its still on google at these other places that we can't do anything about.

IP Information - 77.79.9.186
Whois* Information

NetRange: 77.0.0.0 - 77.255.255.255
CIDR: 77.0.0.0/8
OriginAS:
NetName: 77-RIPE
NetHandle: NET-77-0-0-0-1
Parent:
NetType: Allocated to RIPE NCC
NameServer: TINNIE.ARIN.NET
NameServer: SUNIC.SUNET.SE
NameServer: NS-PRI.RIPE.NET
NameServer: SEC3.APNIC.NET
NameServer: NS2.LACNIC.NET
NameServer: SEC1.APNIC.NET

Comment: These addresses have been further assigned to users in
Comment: the RIPE NCC region. Contact information can be found in
Comment: the RIPE database at http://www.ripe.net/whois
RegDate: 2006-08-29
Updated: 2009-05-18
Ref: http://whois.arin.net/rest/net/NET-77-0-0-0-1
(when we clicked this link it said: Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.)

-------------------------

IP Information - 109.230.246.4
Whois* Information

NetRange: 109.0.0.0 - 109.255.255.255
CIDR: 109.0.0.0/8
OriginAS:
NetName: 109-RIPE
NetHandle: NET-109-0-0-0-1
Parent:
NetType: Allocated to RIPE NCC
NameServer:
TINNIE.ARIN.NET
NameServer:
SUNIC.SUNET.SE
NameServer:
NS-PRI.RIPE.NET
NameServer:
SEC3.APNIC.NET
NameServer:
NS2.LACNIC.NET
NameServer:
NS3.NIC.FR
Comment: These addresses have been further assigned to users in
Comment: the RIPE NCC region. Contact information can be found in
Comment: the RIPE database at http://www.ripe.net/whois
RegDate: 2009-01-30
Updated: 2009-05-18
Ref: http://whois.arin.net/rest/net/NET-109-0-0-0-1
(when we clicked this link it said: Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.)

--------------------------

MyIPTest.com Reverse DNS Lookup

DNS Server Response: 96.1.5.246 (Telus's Virtual Private Networking IP Address)
Reverse DNS is BAD for IP address: 96.1.5.246

DNS Server Response: 204.174.120.46 (Telus IP Address shown when you click start/ then type cmd.exe in the search text box and then click on cmd.exe above and then type in ipconfig and hit enter .. make sure you type exit and hit the enter key to close the dos prompt window after.  This is Dos and how you do it on Windows 7, different on other Windows versions)
Reverse DNS is BAD for IP address: 204.174.120.46

DNS Server Response: cpanel9.onlinemountain.com (okanaganlakebc.ca IP Address)
Reverse DNS is GOOD for IP address: 69.90.137.230

-------------------------

So on Feb 2, 2011 we called Telus back and asked for an ip address other than a Virtual Private Networking address (an ip address that stays the same and does not change) so we could check if our computer was infected (it would be infected if we ending up on the blacklist) and Telus told us that we would have to have the same ip address (the one that was infected) as we previously had, or stay with Virtual Private Networking and pay an extra $5.00 per month.  The only thing about Virtual Private Networking is the IP address changes all the time.

And then we called CHBC News and so they are going to have their IT dept check into it.  CHBC News is now checking into it Feb 9, 2011. Feb 15, 2011 don't know if anything will become of this but they were checking into it because they did call us back last week.

Now our Virtual IP address says it is IP address 72.25.230.99 and we can't retrieve our okanaganlakebc.ca email, it says, "failed to connect with server", and it doesn't say "failed to connect with server" if we try to get email from our Telus email account??  We could surf to okanaganlakebc.ca without using Google's Public DNS when our okanaganlakebc.ca email wasn't working.  Telus did tell us to use Google's Public DNS when we called about our problem with viewing okanaganlakebc.ca and sending and retrieving email, but what about the other Telus customers who are also having trouble, and don't know about trying Google's Public DNS or using a proxy service like HideMyAss.com to view okanaganlakebc.ca when they can't get there and Internet Explorer says "Internet Explorer cannot display the webpage"?

And when we looked up the IP address 72.25.230.99 here it says it is Telus server.
72-25-230-99-Public-Bowness-MIPHA.client.eng.telusmobility.com

So then we checked the IP address 72.25.230.99 to see if it was on the blacklist at MyIPTest.com and it doesn't say that Telus Mobility's IP address 72.25.230.99 is blocked?

Could it have something to do with the Project Honey Pot spam trap link we put on a couple of pages on okanaganlakebc.ca website and maybe the people who are on Telus using okanaganlakebc.ca have spambots on their computer which is setting off an alarm to the blacklists to block different Telus servers?  And maybe that is why retrieving email and surfing okanaganlakebc.ca is sporadic even with a virtual private networking ip address?  We have removed the spam traps now but USEProtect.net says that we are blocked until March 3, 2011 unless we pay over $100 ransom money.  Maybe it is some people (or was us before we bought a new hard drive and reinstalled windows and all our programs) using Telus server at 72.25.192.4 that are infected and so it just looks like its Telus's server that may be infected at the blacklists?  We tried talking to Telus Mobility reps to find out, but they weren't much help.  Our hard drive failed and we have since reinstalled Windows 7 on a brand spanking new 1 Terrabyte Western Digital Hard Drive (Our 500 GB Seagate Hard Drive failed, didn't even have it for a year.  Didn't read any good reviews on the net about Seagate hard drives.)

If your having trouble accessing a website, try a proxy service like HideMyAss.com to see if you can view the website you are trying to view.  If the website is working then HideMyAss.com will show it to you.  If you can't see the website then it must not be working.  Just type in the website address and click the HideMyAss button.  If you can view the website with HideMyAss.com but couldn't otherwise, then you could try Google's public DNS which Telus Mobility advised us to do, and see if that works.  It could be Telus Mobility's DNS is screwed up.  One of the blacklists said Telus had a major DNS problem.

If your an IT person reading this and you know something about this, can you contact us using our web form and let us know what you know?

THANKS
okanaganlakebc.ca

P.S. If you are using Telus and sending email to the Regional District of Central Okanagan, the RDCO use BarracudaCentral.org blacklist to filter emails.  We know because a few of the emails we sent to the Regional District were returned on a few occasions.  BarracudaCentral.org says:
We are sorry you have reached this page because an email was blocked based on its originating IP address having a "poor" reputation.

BarracudaCentral.org says:
One way to get your email through spam filters even if you are listed on the BRBL is to register your domain and IPs at EmailReg.org. Email administrators can configure their systems to use EmailReg.org to apply policy to inbound email. Emails from domain names and IP addresses that are properly registered on EmailReg.org can be automatically exempted from spam filtering defense layers on Barracuda Spam Firewalls, preventing your email from being accidentally blocked.
http://www.barracudacentral.org/reputation?pr=1&ip=72.25.192.4&real_ref=http%3A%2F%2Fmultirbl.valli.org%2Flookup%2F72.25.192.4.html

WHITELIST.ORG SAYS

YOU DON'T QUALIFY TO BE WHITELISTED

Sorry, Your IP is listed in some other Realtime IP Blacklist.

Registering your IP 72.25.192.4 (TELUS MOBILITY's IP) at ips.whitelisted.org is therefore NOT possible.

Visit
Blacklistalert to get more information.

http://www.whitelisted.org/?ip=72.25.192.4

 

SPAMRATS BLACKLIST TELL US THAT TELUS HAS TO FIX THE BLACKLIST PROBLEM (see black colored table below), AND ITS NOT US THAT HAVE A PROBLEM TO FIX IF WE USE PORT 587 with SMTP authentication instead of port 25 in our email program on our computer!!!!  Telus website doesn't say what port to use so we called Telus Mobility to ask and they said to talk to Telus ADSL because that is how we ended up with a Telus email address through a relatives account.  We were told this is because Telus Mobility Wireless Stick doesn't have email addresses and suggests wireless stick account holders use gmail, hotmail or some other web based email.  Telus ADSL wanted an account number we don't have due to a snowbird problem so we couldn't ask a basic question.  Telus rep did say he thinks we should use Port 25 but he would need the account number to tell us for sure.  Port 25 works, but so does port 587.  We had another relative with a Telus ADSL account call Telus and ask what ports numbers to use and Telus told our relative to use outgoing smtp port 25, and to use incoming pop port 110.  SO NOW WE KNOW THAT TELUS IS OUR PROBLEM!  We were reading all over the net NOT to use port 25 due to security problems and so we are going to use port 587 for awhile to try it.  A while back we did see on some website that Telus uses port 25 but Telus website doesn't say what ports to use??

SPAMRATS SAYS THIS:

If you happen to find your own IP Address being labelled as a 'RAT' and you think it is by accident, you can remove it quite easily. However, there are some conditions.

NOTE! If you are NOT an email administrator and don't own or manage your own email server, you should never have to remove yourself from this list. Instead, contact your ISP. It is either a problem only they can fix, or you do NOT have your email client set up correctly. (Try using port 587 with SMTP authentication, or ask your help desk.

If you are on RATS-Spam, there could be many reasons why you triggered our automatic 'RAT' detection traps. However, it could have been by accident, or you may have had a user account compromised, etc... (You DO have outbound rate limiters, don't you?) In either case, we aren't prejudiced. Feel free to remove your IP address at any time. Hopefully you don't abuse this privilege!

 

AFTER ALL OUR TESTING (described above), OUR CONCLUSION IS THAT TELUS IS BLACKLISTED AND WE CAN ALL DO SOMETHING ABOUT IT:

Here at Wikipedia.org half way down the page under Outgoing mail SMTP server it says the following:

SMTP is specified for outgoing mail transport and uses TCP port 25. The protocol for new submissions is effectively the same as SMTP, but it uses port 587 instead.

Server administrators choose whether clients use TCP port 25 (SMTP) or port 587 (Submission), as formalized in RFC 4409, for relaying outbound mail to a mail server. The specifications and many servers support both. Although some servers support port 465 for legacy secure SMTP in violation of the specifications, it is preferable to use standard ports and standard ESMTP commands[14] according to RFC 3207 if a secure session needs to be used between the client and the server. Some servers are set up to reject all relaying on port 25, but valid users authenticating on port 587 are allowed to relay mail to any valid address. A server that relays all e-mail for all destinations for all clients connecting to port 25 is known as an open relay and is now generally considered a bad practice worthy of blacklisting.

http://en.wikipedia.org/wiki/Simple_Mail_Transfer_Protocol

SO CHANGE YOUR TELUS OUTGOING SMTP PORT NUMBER TO 587 IN YOUR EMAIL PROGRAM ON YOUR COMPUTER

Here is some instructions on how to change your email programs outgoing smtp port from using port 25 to use port 587 instead.  Many email programs are set up to automatically use port 25 and you are never asked what port you want to use.

Mozilla Thunderbird

Outlook, Windows Mail, and other email programs

Here is some people on Castanet.net Forum discussing different port numbers working or not, for Shaw and Telus.

okanaganlakebc.ca's server tech tells us that Telus DNS is screwed up because they use low budget techs that don't update their DNS servers or reboot their DNS servers. We were told that Telus probably haven't rebooted their DNS servers in the last 4 years and that Google keeps their DNS updated and rebooted regularly. We were told to use Google DNS all the time and not to switch back and forth or things will get worse trying to view okanaganlakebc.ca and that its Telus DNS servers not resolving ip addresses and that may be the reason we are having trouble viewing okanaganlakebc.ca, and that it is because its Telus's DNS servers not being updated or rebooted.

Tell everyone to use Google Public DNS like Telus told us too do on the phone that day, and spread this around.

Google Public DNS

http://code.google.com/speed/public-dns/

I'm running an ISP. Can I redirect all my users to Google Public DNS?
At this time, Google Public DNS is an experimental service without an SLA, intended for individual users. If you do use Google Public DNS, we recommend that you ensure that your users have a backup or failover service.

Here is something else we were told about Telus DNS servers in reply to our comment about using Google Public DNS.

I'm afraid it's not quite that simple. Yes, there was something wrong with the Telus DNS servers, but I believe it was related to the mail server problem. And yes, the Telus DNS servers do have problems periodically. But they also provide the quickest response because they are the closest and have a longer cache time. The google DNS server is 15 hops away, whereas the Telus DNS servers are only 10 or 11 hops away. I used a program called DNSTester.exe to compare various DNS servers, and a pair of Telus servers came out on top. They were not the default ones that Telus supplied, but I believe they are DNS servers supplied to business users.

Primary DNS - 207.102.93.157
Secondary DNS - 207.194.28.230

DSLReports says Telus has these DNS servers

------------------------------------------------

Not sure if this forum is talking about ADSL or Wireless?

said by roscoojam:

default telus servers (ones im having problems with) for me here in delta b.c are

75.154.133.68
75.154.133.100

There are 2 issues to deal with regarding DNS response. One is the amount of time it takes to get to and from the server, and the other is the actual response time of the server itself. To minimize the network response time, it is best to use a server on the Telus network if you can find a pair that works well for you. Some time ago I was having trouble getting a particular domain to resolve, and Telus provided me with these.

Address: 209.53.4.130 - Primary
Address: 209.53.4.150 - Secondary

Address: 199.185.220.36 - Primary
Address: 199.185.220.52 - Secondary

Address: 207.102.93.157 - Primary
Address: 207.194.28.230 - Secondary

Use a tracert to find the pair that is close to you and works well for you. I am currently using the second pair, even though I reside in BC and they are located in Edmonton. They are the closest and respond the fastest (use nslookup to test response times).

Do not use more than 2, as that will only slow things down further as each one times out on a bad lookup.

http://www.broadbandreports.com/forum/remark,22369695

------------------------------------------------

As far as I know, Telus has only 1 DHCP server for Alberta, and maybe BC too, and also how all the hapless lusers depend on that DHCP server.

http://www.hackcanada.com/canadian/hacking/adsl_stuff.txt

--------------------------------

Here are snippetts of something we were reading about blocking spambots

YOU ARE ISP AND YOUR NET RANGE GOT BLACKLISTED ?

The following techniques are considered abusive:

Sender callouts (also known as Sender Verify or SAV) or any other kind of Backscatter.

3. Ensure that your dynamic / dialups / homeusers cannot be abused as spam zombies.

Block all outgoing connections from client dynamic / dialups / homeusers to destination-port 25 TCP UNIVERSE if that destination is not your mailrelay / smarthosts and force them to connect to your mailrelays / smarthosts or smtp-submission instead.

Then, if a user's computer becomes infected by malware, propagation will be impossible or at least contained very quickly.
This way, any damage stays within limits and it will be unlikely that blacklists become aware of your system.
Your Homeusers will not be affected by this, because they can still use external mailsystems by using the SMTP-SUBMISSION Port 587 which is in common use since 10 years meanwhile.
For details about SMTP-Submission Port 587 see RFC 2476 which was published in 1998 and which is supported by almost all Freemailers and Webmailservices around the globe.

There is no logic reason why a homeuser with a dynamic IP should have the chance to connect to destination port 25 outside your networks, other than allowing spammers to abuse his computer as spambot.  DSL and Cable Providers which fail to block connects from their homeusers to destination port 25 are almost always at risk to end up in our Level 3, which means all their IP's will be blacklisted and therefore they will run in trouble with their business customers too.

Please also read Informations at MAAWG why to block Port 25.

Blue Divider Line

Keep reading

Blue Divider Line

WINDOWS REMOTE ASSISTANCE and EASY CONNECT won't work with Telus wireless internet stick.

With Telus Mobility Sierra 598 wireless internet stick trying to do REMOTE ASSISTANCE with another party won't work unless you phone Telus and have Telus change your internet connection IP address to a virtual private network Telus told us. Or you can log into www.telusmobility.com (we couldn't find it on Telus Website but then a few days later we seen it so its there somewhere) and subscribe to "Virtual Private Networking" which costs about $5.00-$10.00 extra per month.  Telus told us this after we played around with Windows Remote Assistance for 2 days with two different people and still couldn't get it to work.  We screwed up our firewall settings and everything  .. thanks Telus for not mentioning that Windows 7 Remote Assistance will not work unless Telus Mobility wireless stick plan changes the IP address to virtual private networking ip address!  Only the wireless stick side of the Windows Remote Assistance connection had to change to virtual private networking to help someone on Telus ADSL and the person on the other end who was on Telus ADSL didn't have to have Telus do anything.  Not sure how it works if ADSL tries to help someone with a wireless stick because we only tried the one way.

For remote assistance the only thing that you might have to change on your computer is Internet Connection Sharing so don't go playing with your firewall settings to start with because it might not be your firewall stopping you from connecting.  And you wouldn't want to screw things up like we did not remembering what we changed LOL.

For windows 7
Click the Start button/control panel/network and sharing center
Click on change adapter settings in the left menu
Right click on Local Area Connection with the green bars, and then click on "properties"
Click on the "Sharing" Tab at the top and make sure there are check marks beside the following

Allow other network users to connect through this computer's internet connection, and
Allow other network users to control or disable the shared internet connection

if that didn't work
Click Start button/control panel/network and sharing center
Click on "Change advanced sharing settings"
Make sure these radio buttons are checked
"Turn on network discovery"
"Turn on file and printer sharing"
"Turn on sharing so anyone with network access can read and write files in the Public folders
"Use 128-bit encryption to help protect file sharing connections"

TRY downloading LogMeIn or TeamViewer to do remote assistance.  We were told you don't need a virtual private networking connection using Telus if you download and use either of these two programs: LogMeIn or TeamViewer.  We haven't tried these programs yet, but we were told we could try them by tech support people other than Telus.

Blue Divider Line

Does Telus Mobility block service?

13. Content

TELUS has the right, but not the obligation, to monitor or log any TELUS Internet site or use of the service. You consent to any such monitoring and logging that is necessary to satisfy any law, regulation or other government request, or to enhance operating efficiencies, improve service levels, assess client satisfaction, or protect TELUS or its clients from unwanted use of certain services or applications. TELUS reserves the right to delete, remove or block access to any Internet capability, content, information or third party products or services available or transmitted through the service that TELUS, in its sole discretion, believes is unacceptable or in violation of these service terms. You grant TELUS and TELUS’ service providers a world-wide, royalty-free, unrestricted license to use, copy, adapt, transmit, display and perform, distribute and create compilations and derivative works from, any and all user content you elect to create or post in connection with the service (“user content”), solely as required for TELUS to provide the service. You acknowledge that TELUS may store your user content on TELUS’ or TELUS’ service providers’ facilities for the purposes of you accessing such content, or others that you wish to have access such content, but that if such user content is not accessed within a certain period of time (not less than thirty (30) days from the last access unless you are informed otherwise) or if your services terminate, TELUS may delete such user content without notice to you. If you upgrade or replace equipment, user content including pictures, contacts, music, screensavers, games and ringtones may not be capable of being transferred to the other equipment.

http://www.telusmobility.com/en/BC/service_terms/

We now notice that okanaganlakebc.ca is blacklisted at http://www.backscatterer.org/ and they want $105 US to unblacklist okanaganlakebc.ca before March 3, 2011.  We are not paying it, so okanaganlakebc.ca will be blacklisted until March 3, 2011.

We asked Telus representative if Telus was blocking okanaganlakebc.ca, in case it was not the blacklist blocking okanaganlakebc.ca, and Telus assured us that they wouldn't block okanaganlakebc.ca without saying anything to us. 

 

This is for laptops

Wireless networks never reach the theoretical bandwidth limits. Wireless-B networks typically get 2–5 megabits per second (Mbps). Wireless-G networks are usually in the 13–23 Mbps range. The average everyday speed for wireless-N equipment is about 50 Mbps.

Don’t forget—the security of your wireless network is as important as its speed and performance. Learn about the different security methods.

Blue Divider Line

Oh So Slow Canada
By Michael Geist, 2 Jun 2009, TheTyee.ca

Our high-speed Internet is pricey and pokey, global report says.

Hey, we beat Mexico and Poland.

Canada has one of the slowest and most expensive consumer broadband Internet networks in the developed world. That is the conclusion of a new OECD report, widely viewed as the leading global benchmark on broadband networks, which compared Canada with 29 other countries on a range of metrics. These included broadband availability, pricing, speed, and bandwidth caps.

At first glance, the numbers do not seem that bad, with Canada ranking ninth out of 30 countries for broadband penetration. While that represents a sharp decline from years ago when Canada prided itself in standing second worldwide, its current position is unchanged from last year.

Yet the situation becomes far more troubling once the OECD delves deeper into Canadian broadband pricing and speed.

We're global suckers

Canada is relatively expensive by OECD standards, ranking 14th for monthly subscription costs at US$45.65 per month. By comparison, Japanese consumers pay an average of US$30.46 per month and consumers in Britain spend an average of US$30.63. The relatively high prices may help to explain why there are still many Canadians with access to broadband networks that choose not to subscribe.

Not only is the Canadian Internet relatively expensive, it is also comparatively slow, ranking 24th out of the 30 OECD countries. Internet users in Japan, Korea, and France enjoy a genuinely different Internet experience, where the far-faster speeds allows for applications and services that have yet to make their mark in Canada.

Moreover, the speed gap between Canada and most of the OECD appears to be growing. The fastest consumer speeds often come from fibre-to-the-home (FTTH) services that are commonplace in countries like Japan (48 per cent of consumers) and Korea (43 per cent of consumers), but virtually non-existent in Canada. In fact, the OECD placed Canada's FTTH penetration at zero per cent.

When price and speed are combined, Canada sinks toward the very bottom of the OECD rankings. As measured by price per megabyte -- effectively the price for speed -- Canada ranks 28th out of 30 countries, ahead of only Mexico and Poland. This may be the most telling metric, since it confirms that Canadians pay more for less.

Take it or leave it

Canadian consumers also face far less choice with respect to broadband options. Canada was one of only four countries (Australia, New Zealand, and Belgium were the others) where all broadband options included "bit caps" that limit consumer use each month.

Canadian ISPs are quick to claim that they regularly upgrade their networks and the services they provide. For example, Rogers announced new faster speeds for two of its broadband Internet services last week. Although the new speeds were promoted as a free upgrade, the company raised its prices just two months earlier by as much as 10 per cent.

Most Canadians recognize the critical importance of broadband networks for communication, commerce, education, and access to knowledge. Canada was once a global leader, yet today the marketplace suffers from high prices, slow speeds, and throttled services that have led to an unmistakable decline in comparison with peer countries around the world.

-----------------------------------

Telus charging for paper billing
VANCOUVER/CKNW(AM980) - 12/28/2010

Telus is digging deeper into the pockets of its wireless customers who still want a paper bill.

A $2 monthly fee recently kicked-in for customers who haven't made the switch to online billing.

Company spokesperson Shawn Hall says it's only fair.

"A lot of our customers have made the move to paperless billing, and it just doesn't make sense for them to subsidize people who are still choosing the more expensive paper option."

But Hall says the telecom giant is making exceptions for people who don't own a computer or don't know how to use the internet.

"Give us a call at one of our service lines and we'll make exceptions on a case-by-case basis."

Hall points out several of the other big wireless companies already charge a similar fee.

Blue Divider Line

From DSLReports.com

Telus as overpriced as any other in Canada
As the above poster noted, Canadians are overcharged for their highspeed internet services, and, unlike many other countries, most Canadians have a cap on the amount they can download. Canada also has slower speeds than many other countries as well. CBC did a story on this, you can read it here »www.cbc.ca/technology/story/2008···and.html
I'm not sure if this is still the case but South Korea and many other Asian countries had the lowest highspeed internet prices and I think most, if not all, did not have download caps. Ultimately it's just all about money. Canada has maybe 1 or 2 service providers in a given area, and smaller providers, if any, are basically only resellers as they rely on access to lines of the bigger providers. Basically, internet service is monopolized and thus providers charge whatever they want, under whatever conditions they want (ie. download and speed limits, lack of customer service, etc). Not that the public actually cares. This is a country of people that quitely still paid the higher exchange rate price even when the Canadian dollar was on par with, or higher than, the US dollar, and, when asked if it bothered them, said "no, what can you do?"

Blue Divider Line

GUESS IT WAS ONLY A MATTER OF TIME (FEB 9, 2011) WHEN TELUS INCREASED ITS RATES SO TELUS CAN STILL DONATE YOUR MONEY TO CHARITY!

CRTC orders Bell, Telus and MTS to give consumers $310 million in rebates
Posted by digitalhome on September 1, 2010

CRTC orders Bell, Telus and MTS to give consumers $310 million in rebates
Posted by digitalhome on September 1, 2010

The Canadian Radio-television and Telecommunications Commission (CRTC) on Tuesday order Bell Aliant, Bell Canada, MTS Allstream and Telus to rebate $310.8 million to its urban landline customers.

The rebate, payable to customers residing in urban areas, must be paid out in the next six months and will range from approximately $25 to $90 per subscriber. Details on how the funds will be sent out will be made available by the respective companies in coming days.

The decision comes after four years of disputes between consumer groups and telephone companies over how money that was overcharged to customers between 2002 and 2006 should be spent. The overpayments resulted because the CRTC had forced telcos to keep rates in high-service areas artificially high to encourage competitors to enter the market.

The total amount with interest in the fund came to almost $770 million.

The rebates should have been much larger for long suffering urban consumers, however, the CRTC ordered that approximately 60% of the fund ($421.9 million) not be given to consumers who overpaid rather it should be spent subsidizing the cost of bringing broadband internet to 287 rural and remote communities. An additional $35 million is being directed to making telecommunications services more accessible to Canadians living with disabilities.

In written statement issued today, Bell, Canada’s largest landline provider, responded to the decision with disappointment. Bell said that it had hoped to use all of the funds to bring what it says is more advanced wireless HSPA+ technology to small communities rather than “less-advanced” DSL (digital subscriber line) technology.

The Public Interest Advocacy Centre, a non-profit organization that provides legal and research services on behalf of consumer interests, called the order “a reasonable conclusion to a flawed regulatory adventure.”

“We are pleased that the CRTC has shut the door on the blank check approach of Bell Canada and TELUS to expanding their broadband networks,” Michael Janigan, PIAC’s Executive Director and General Counsel stated. And while $311 million to be rebated is a fraction of the $1.6 billion in excess rates that were collected in the mistaken belief that artificially high incumbent rates would increase business for local service competitors. Janigan noted that it ensures that some recognition of customer interests takes place, and that the additional telephone rates paid into the deferral accounts are not squandered on expenditures benefiting only the telephone companies that collected the excess rates.

Blue Divider Line

INFORMATION BULLETIN

2010CITZ0018-001237
Oct. 12, 2010
Ministry of Citizens' Services

$1.5M TO CONNECT MORE B.C. RESIDENTS TO BROADBAND

VICTORIA – Network BC is now accepting applications for funding to expand broadband access for citizens in rural and remote British Columbia.

This year the Connecting Citizens Grant program will provide up to $1.5 million for expanding broadband service in unconnected locales. Up to $50,000 per project will be available to help pay for local infrastructure required to connect homes and businesses to the Internet.

Over the past decade, the Province has made significant progress in helping expand Internet service to B.C.’s rural and remote communities. Today 93 per cent of British Columbians have access to high-speed Internet making B.C. one of the most connected jurisdictions in the world.

In the first two years of the Connecting Citizens Grant Program, the Province funded almost 100 connectivity projects to bring high-speed Internet services to almost 150 new locales.

Bridging the digital divide increases access to health information, education, economic opportunities and government services.

Network BC works with local community groups, all levels of government and the private sector to encourage and facilitate high-speed Internet connectivity.

For more information on the Connecting Citizens Grant Program or to download the application package, visit www.network.gov.bc.ca.

To find out more about the benefits of broadband, read the story “Wells, B.C. Sparks a Modern Day Gold Rush” at: www.bcjobsandeconomy.gov.bc.ca/2010/09/wells-b-c-sparks-a-modern-day-gold-rush.

Contact:
Lara Perzoff
Communications Manager
250 387-7482

For more information on government services or to subscribe to the Province’s news feeds using RSS, visit the Province’s website at www.gov.bc.ca.

Blue Divider Line

ADSL at 10 - 15 Mbps may be faster than Telus Mobility's newest and fastest wireless 3G+ network although Telus told us over the phone on Sept 14, 2010 that Telus Mobility's wireless stick is faster than ADSL. 

Telus's Mobility's newest 3G+ network for wireless internet offers theoretical peak download speeds of 21.6 Mbps and 5.76 upload speeds Actual speed may vary by device and due to congestion, distance from the cell, local conditions, hardware, software and other factors, therefore typical speeds will range from 4-6 Mbps (download) and 2-4 Mbps (upload).

 

SO WHY WOULD TELUS MOBILITY TELL US ITS WIRELESS STICK IS FASTER THAN ADSL?

We sent an email to the news to maybe broadcast something about this on the TV or in the newspaper but nobody got back to us???

Blue Divider Line

One advantage of Roger's over Telus Mobility is that its Aircard does not take up a USB port like Telus Mobility's wireless stick does.

The other advantage of Rogers is that they have a slower speed hub so that your entire family can have wireless internet which it allows 10GB data.  Thats if you can get the signal.  We couldn't.  The hub said low signal.  Rogers Wireless hub also made a lot of electrical noise on the electrical line and was screwing up our security camera.  Rogers let us return it and cancel the contract no problem.

Rogers wireless as at Sept 14, 2010

Rogers - HSPA+ Rocket™ Mobile Internet Stick - Nokia CS-18
$129.99 on a one year contract term 
$149.99 with no contract term

Rogers - HSPA+ Rocket™ Aircard -- Sierra Wireless AirCard® 503 Modem (the aircard doesn't take up a USB port like stick does)
$149.99 on a one year contract term
$229.99 with no contract term

Prepaid Rocket™ Mobile Internet Stick - Nokia CS-18 for $10 - $100 per month on a low data usage plan
$149.99 with no contract term

----------------------------------------------------------

Telus Mobility as at Sept 14, 2010

Telus Mobility - Huawei E182E Mobile Internet Key
$99.99 on a one year contract term
$149.99 with no contract term

Telus Mobility - Sierra Wireless 306 Mobile Internet Key
$149.99 on a one year contract term
$199.99 with no contract term

Blue Divider Line

A letter was sent to Industry Canada complaining about the high cost of wireless internet service, and this is the reply.

A copy of your correspondence to the Honourable Tony Clement, Minister of Industry dated September 28, 2010 was recently forwarded to the Broadband Canada: Connecting Rural Canadians program office. I would like to thank you for taking the time to express your concerns about broadband internet service costs in Kelowna.

Governments in Canada have recognized the provision of high speed internet services as a priority for the past several years. That is why as part of Canada's Economic Action Plan, $225 million was provided to Industry Canada over three years to develop and implement a strategy to extend broadband coverage to as many unserved and underserved households as possible. By far the largest component of this strategy is the Broadband Canada: Connecting Rural Canadians program.

The provision of broadband service is a private enterprise not regulated by government. The program’s objective is to provide incentives for broadband expansion in areas where a business case does not exist. As part of this program an extensive mapping exercise was undertaken to determine where broadband is currently available. As a result of this mapping initiative four ISPs have been identified as providing services in Kelowna. More info can be found at: http://www.ic.gc.ca/app/sitt/bbmap/hm.html?lng=eng

Additionally a project submitted by PCC Networks to the Broadband Canada program has been granted conditional funding approval and will provide further high speed wireless services to the areas immediately adjacent to Kelowna in the near future.

I invite you to visit the program website (www.ic.gc.ca/broadband) for further updates. Thank you for taking the time to share your concerns.

Sincerely

Janet DiFrancesco
Director General/Directrice générale
Electronic Commerce Branch | Direction générale du commerce électronique
Industry Canada | Industrie Canada
300 Slater Street, Ottawa ON K1A 0C8 | 300, rue Slater, Ottawa ON K1A 0C8
Telephone | Téléphone 613-990-2225
Facsimile | Télécopieur 613-941-1164
Government of Canada | Gouvernement du Canada

Blue Divider Line

Telus Mobility Wireless stick could be as slow as dialup at times depending on the network.  Whereas ADSL (telephone line internet) does not slow down like Telus Mobility wireless internet stick does.

For one thing you always have to push the connect button and listen the the ding, when you want to get on the net and wait a couple seconds to connect unless you leave it running all the time.

Did you know there is the original 1x network that was about as fast as dialup and then after that there was a faster EVDO network.  Well the other night while surfing the net Telus Mobility's Sierra wireless stick changed networks and slowed down all of a sudden.  When we looked at the Wireless Watcher software that came with Telus Mobility's Sierra wireless internet stick, it showed we were surfing on the 1x network which is slow like dialup speed of 56 kbps.  This is a photo of what the wireless watcher software showed.  Notice it says 1xRTT well that is the old original slow network.

SierrWireless Watcher 1xRTT network which is like dialup speed.

 

So then we quit surfing because the internet slowed down so much and a little later this is what the wireless watcher said below.  Notice it says EVDO-A.  Well that is Telus Mobility's network that came after Telus's 1x network and we should have been surfing at the faster EVDO speed instead of the slower 1x network speed.  The computer we have Telus Mobility's wireless stick connected to is a desktop computer and not a laptop because we don't own a laptop so it wasn't due to location.  We have consistently asked Telus for ADSL (telephone line high speed internet) but Telus refuses to bring it.  The wireless stick did not move so wonder what Telus Mobility's explanation for surfing so slow would be ... you'll have to take a guess because we have no clue other than this has happened in the past and on more than a few occasions.

Sierra Wireless Watcher showing EVDO network is connected.

 

Telus told us because we have our computer on the lower floor that it may work better if we can raise the wireless stick up higher so we went out and bought a USB extension and raised the stick to the ceiling, but it didn't seem to change anything.  When we are watching U-tube the net is so slow that the video keeps pausing and we are forced to watch the video bit by bit.  Don't you just hate it when video won't play right through without pausing?  On Telus ADSL network that doesn't happen.

 

August 2010

Page one of the letter from Telus Mobility saying our wireless stick is obsolete almost a year after the fact.

The wireless stick we bought (and Telus failed to mention it at the time of purchase) was obsolete two weeks after we purchased it in October 2009.  it took Telus Mobility almost a year to send us a letter trying to con us into thinking there is savings to be had if we buy another stick that who knows could be obsolete in two weeks again.  We don't exactly trust Telus to tell us the truth ... just like our BC Government and the HST fiasco.  The letter starts off by saying "Enjoy a faster wireless experience".

Page 1 of 2 - Telus Mobility letter saying the wireless stick we bought is obsolete almost a year after the fact.
click letter to read larger print

Then the letter goes on to say that we will save money on a new and faster Telus Mobile Internet Key when we already spent money on buying an obsolete wireless stick and now Telus Mobility wants more money for a newer stick ... how do we save having to buy two wireless sticks?  We could have saved more on the original purchase of the wireless stick waiting two weeks until after Telus rolled out their new network in Nov 2009 and buying a newer stick to begin with, but Telus Mobility wouldn't tell us at the time that we were buying Telus Mobility wireless internet stick that would be obsolete in two weeks!

Then the letter shows there is only savings if you sign up for a three year contract.  It doesn't show any savings if you sign up for one or two years.  Telus Mobility doesn't want anyone on a one or two year contract for a good reason... we sure are not happy and so we won't be staying with Telus when our 1 year contract is up, and that is probably why Telus tries to sucker everyone into going on a three year contract.  We read somewhere that if you break your contract with Telus it is $100 or $20 per month on your remaining contract to get out of Telus Mobility's Wireless Internet Stick contract.

Page two of the letter from Telus Mobility saying our wireless stick is obsolete almost a year after the fact.
Page 2 of 2 - Telus Mobility letter saying the wireless stick we bought is obsolete almost a year after the fact.
click letter to read larger print

We bought our slower wireless stick from Telus Mobility on Oct 22, 2009 and then on Nov 4, 2009 Telus Mobility deployed its newer faster network.  It wasn't until August 2010 Telus Mobility finally warned us that the wireless stick Telus Mobility sold us was obsolete two weeks after we bought it and that we were surfing like a turtle for the last year.  Why did we not get this letter in November 2009?  We asked Telus Mobility if we could have a better rate (we are currently paying $65 per month) because we can't surf as fast, and Telus Mobility told us that in no way shape or form would Telus allow us to pay less for our data plan, and that the only thing Telus would do is sell us a newer wireless stick so we could surf faster and still pay the $65 per month.  Well the last bill we received for wireless internet was $142 and so we can't afford to buy a newer stick and keep paying $142 per month for internet.  It is like Telus Mobility thinks we are made of money or something.  We tried to talk Telus Mobility into giving us a newer stick for free a while back, but Telus Mobility said we would have to buy a new faster stick and Telus refused to offer us a new stick for free until we received this letter almost a year later.  After all that on Sep 14, 2010 Telus Mobility finally offered us a free Huawei E182E if we sign up on a one year data plan.  It's kinda late now Telus Mobility don't you think?  Do you think we are happy with the service you have given us so far?  We will be phoning Rogers to see if Rogers wants our business and if Rogers will give us a new stick if we switch to Rogers from Telus Mobility.

Over the telephone on Sept 14, 2010 Telus Mobility told us that the Huawei E182E stick is faster than the Sierra Wireless 306 even though Telus Mobility charges more for the Sierra 306 stick.  It says on Telus Mobility's website that both the Huawei E182E and the Sierra Wireless 306 surf the same speed on its new 3G+ network up to 21.1 Mbps download and upload up to 5.76 Mbps.  Telus Mobility told us on the phone that the Huawei E182E surfs faster than its ADSL telephone line internet but from what we have been reading that may not be true.  Telus Mobility over the phone told us that the Huawei E182E surfs on Telus Mobility's newer network that Telus Mobility deployed in November 2009, where as the Sierra 306 surfs on Telus Mobility's older CDMA network.  We asked Telus Mobility why the Sierra 306 is more expensive if it is surfing on the older CDMA network and because Telus Mobility's website says it surfs on the 3G+ network.  Telus Mobility told us that they couldn't divulge that information and that it was a marketing strategy.  Well this cat believes something smells pretty fishy with Telus Mobility after talking to Telus Mobility agent on the phone Sept 14, 2010!!

$149.99 with no contract term for the Huawei E182E Mobile Internet Key - as of Sep 14, 2010

$199.99 with no contract term for the Sierra Wireless 306 Mobile Internet Key - as of Sep 14, 2010

The way Telus Mobility treated us this last year, why would we want to stay with Telus Mobility so Telus Mobility can rip us off some more and maybe some other way we are not aware of?  We feel Telus Mobility is a crook just like our BC government is a crook.  We hope that after you read all this you will go with another internet service provider yourself.

Just checking out Rogers wireless Rocket stick and Rogers are giving the stick for free .. now we know Telus Mobility is a jerk.

Blue Divider Line

From: "Vancouver Sun News Alert" <newsletters "at" lists.vancouversun.com>
Date: August 30, 2010 1:24:27 PM PDT
Subject: News Alert: CRTC ruling boosts access for small Internet providers

The Canadian Radio-television and Telecommunications Commission ruled today that big telephone companies, such as Bell and Telus, must make their networks available to alternate Internet service providers at speeds offered to retail customers. The CRTC said the ruling will ensure that Internet services in Canada remains competitive.

Blue Divider Line

Blue Divider Line

Wind Mobile vs. Telus Mobility High Speed Wireless Internet

See Wind Mobile's coverage map.
Unlimited data usage on Wind Mobile wireless internet stick for only $45 per month. Telus charges $65 for 5 GB data.

TOO BAD WIND MOBILE IS NOT IN THE KELOWNA AREA!

After 5 GB data your internet speed will slow down on Wind Mobile but you won't pay extra.  With Telus Mobility, you pay a lot more for going over your data plan limit and your internet will not slow down.  You are limited to 10 GB of data with Telus Mobility but you pay through the nose for it.  Telus Mobility in BC charges $51.20 for each GB over your data plan limit on its $65 per month planTelus ADSL largest plan only charges $2.00 per GB overIf you are considering Telus, please read the fine print carefully about going over on your data plan and using the internet stick in the United States as well.  If you use Telus Mobility wireless stick in the United States you will really pay through the nose.  One person contacted us and told us their bill was close to $5,000 for their surfing while in the United States.

Wind Mobile data plans for wireless internet range from $25 per month to $45 per month Telus Mobility data plans for wireless internet range from $30 per month up to $65 per month.

Until Sept 15, 2010 the "Wind Mobile" Huawei E181 Wireless Internet Data Stick only costs $80 after $20 rebate with no contract.  Telus Mobility's internet access devices vary in price from $49.99 on a 3 year data plan contract up to $199 with no data plan contract If you don't want to sign up on a contract, you can save $119 by choosing Wind Mobile instead of Telus Mobility for your wireless internet connection.

Blue Divider Line

If you can receive ABC Communications wireless internet, you may want to give them a try.

Blue Divider Line

Using the Sierra Wireless USB 598 internet stick on Telus Mobily's $65 per month data plan

Byte= 8 bits

Kilobit (Kb)= 1000bits
megabit (Mb) = 1000 Kb

KiloBYTE (KB) = 1000 BYTES
MegaByte (MB) = 1000 KB

So 1 KB= 8Kb
and 1MB= 8 Mb

So lets say your service provider says your download speed is 6 Mb/s. To figure out how fast this is in Megabytes/s, all you do is divide by 8. so 6/8= .75, or 750 KB/s. This works in reverse too. Lets say you are downloading a file at 780 KB/s. Multiply this by 8. So 780x 8= 6240Kb/s or 6.240 Mb/s, This works with Kb and KB too.

 

BANDWIDTH CALCULATOR

 

This is the speed we received downloading on Aug 30, 2010 at 2pm.

71.4 KB/s x 8 = 571.2 Kb/s or .5712 Mb/s download

 

Kilobit per second

A kilobit per second (kbit/s, kb/s, or kbps) is a unit of data transfer rate equal to:

1000 bits per second or
125 bytes per second

-------

Kilobyte per second

A kilobyte per second (kB/s or kBps) is a unit of data transfer rate equal to:

8,000 bits per second, or
1,000 bytes per second, or
8 kilobits per second

 

Telus Speed Test on Aug 30, 2010 at 11pm was a little better speed.

179KB/s x 8 = 1432 Kb/s or 1.432 Mb/s download

 

Speedtest.net speed test at 11:25pm Aug 30, 2010

1.73 Mb/s divided by 8 = 1730 kb/s download

.37 Mb/s divided by 8 = 370 kb/s upload

These tests were done with the Sierra 598 USB wireless USB stick in the exact same location.  We don't own a laptop and don't need a wireless stick for travelling.  We need a reliable and fast internet speed to use only at home and so ADSL would be a cheaper and faster choice if we had a choice.  Telus won't provide this choice to us, but if you have the choice to either stick with ADSL or choose ADSL, that would be your best best if you don't travel and you want internet only at home.  If there is more than one computer in the house and you don't want all the wires, all you need is a wireless router and if you own a desktop computer you would need to buy a wireless USB key to link up to the what is called a wireless router (the router has wires but your computer doesn't need wires) to receive internet.  We bought a Linksys USB key to go with an existing Linksys router last summer for about $40 when staying with a billet due to the Terrace Mountain Fire and being evacuated for about a month ... an addict can't go without internet you know LOL.

1.73 Mb/s actual download speed with Telus Mobility's Sierra 598 wireless USB internet stick with max. download speed 3.1 Mbps

.37 Mb/s actual upload speed with Telus Mobility's Sierra's 598 wireless USB internet stick with max. upload speed 1.8 Mbps

October 22, 2009 Telus Mobility's Sierra 598 USB wireless stick 1xEV-DO Rev. A Wireless Watcher software says network average data rates of 450-800 kbps (downlink from the network) and average data rates are 300-400 kbps (uplink to the network).  Sierra's website says Max Uplink Speed 1.8 Mbps and Max Downlink Speed 3.1 Mbps.

Blue Divider Line

October 20, 2010 at 7:57pm we did another speed test using Telus Mobility's Sierra 598 USB wireless stick and this is what the speed test showed.  Click the picture we took of our computer monitors screen below for a large picture you can read better.

Less than average speed on Telus Mobility's wireless internet
click image for larger view

.67 Mb/s = 670 kb/s download

.28 Mb/s = 280 kb/s upload

dialup is 56 kb/s
Modern dial-up modems typically have a maximum theoretical transfer speed of 56 kbit/s (using the V.90 or V.92 protocol), although in most cases 40–50 kbit/s is the norm.

Notice the window in the upper left that says "Your Result" and "ISP Average" along with their status bars.

These two status bars show that the result for this ISP (Telus Mobility) was way less than average.

Blue Divider Line

Parents fear school Wi-Fi makes kids sick
ctvbc.ctv.ca - By: CTV.ca News - Monday Aug. 16, 2010

Parents want Wi-Fi off
Ont. parents demand schools turn off Wi-Fi in classrooms because it's making their children sick. They say symptoms, which include dizziness and rashes, disappear on weekends.

The new Memorial Composite High School in Stony Plain includes state of the art computer labs.

A group of parents in the Barrie area is blaming school wireless Internet networks for a slew of symptoms reportedly plaguing young children.

Parents on the Simcoe County Safe School committee says students in 14 area schools are experiencing problems such as headaches, insomnia and rashes due to microwaves emitted by the Wi-Fi systems.

They say the symptoms seem to subside on weekends and vacations, only to return when the kids go back to school.

Rodney Palmer, the group's spokesperson, says there's no research to show this much exposure to Wi-Fi is safe for children.

He plans to transfer his two children to different schools or even teach them at home this fall is the school doesn't turn off the Wi-Fi.

The group is pushing the school board to switch back to the wire connections already installed in most schools. In areas without wire connections, the Wi-Fi system should have a on/off function to limit exposure, the group says on its website.

Susan Clarke, a former research consultant to the Harvard School of Public Health, says young children soak up more radiation because their skulls are thinner than those of older kids and adults.

Professor Magda Havas of Trent University in Peterborough, who studies the health effects of electromagnetic radiation, says Wi-Fi use in schools is increasingly becoming a cause for concern.

--------------------------------------

Bill date July 31, 2010 "F U Telus Mobility" Bill $142.55

This July 2010 bill was an extra $62.68 plus taxes for going over by 1.464 GB data on Telus Mobility's LARGEST high speed wireless stick plan that only allows 5 GB of data.

 

The charges were $62.28 for going over Telus Mobility wireless stick data limit by 1.464 GB billing date July 31, 2010

2 Additional data is charged by the MB or GB and is rounded up to the closest KB (1 GB = 1,024 MB; 1 MB = 1,024 KB). Data usage is subject to a monthly overage limit of 10 GB on Telus data plans when we looked.

6619.679 MB = 6.464530273 GB

6.465 GB - 5 GB = 1.465 GB

1.465 GB = 1500.16 MB

1500.16 MB x .05 cents per MB = $75

---------------------------------------------------------------------------------

BUT ISN'T THIS BILL DATE August 31 2010 EVEN STRANGER?

The data usage charges on this bill for August 2010 says $9.78 for "data and other services". (which means for data over the 5 GB data plan).  August 31, 2010 bill says 4702.374 MB data used which equals 4.592 GB and is well under the 5 GB data permitted on Telus Mobility High Speed 65 data plan.  So why was there a charge for $9.78 on the August 31, 2010 bill you ask.  Well Telus told us it has to do with the charges for the billing period and the actual bill date being different and that this $9.78 belonged to the overage used in the preceding billing cycle (Bill date July 31, 2010).  It sounded like this is a regular occurrence.

Aug 31 Telus Mobility Bill Page 1 of 3

Aug 31 Telus Mobility Bill Page 2 of 3

Aug 31 Telus Mobility Bill Page 3 of 3

---

$62.28 charge for data and other services July 31, 2010 bill date

plus

$9.78 charge for data and other services August 31, 2010 bill date

= $72.06 Telus charged for 1.465 GB data used over and above what the 5 GB data plan (Mobile High Speed 65 data plan) permitted as showing on the July 31, 2010 and August 31, 2010 bills.

MB to GB Calculator

--------------------------------------

Telus claims in an article in the newspaper that the average user uses 5GB data.

 Telus Mobility largest wireless plan only allows 5GB data.

Telus charges .05 cents per MB or $51.20 per each GB over its 5 GB data plan

--------------------------------------

CCTS said that this is Telus response to my complaint

TELUS has agreed to credit your account for the wireless stick, however about the modem they say they do not refund equipment purchased from other shops.

I bought the ADSL modem back in 2002 at Future Shop with Telus name on the box and Telus contents inside the box showing me how to hook up to Telus ADSL.  I paid $300 for the modem and I was suppose to get a rebate on it of close to $200 after I hooked up.  Future Shop failed to tell me that Telus needed to have a port installed before I could use the modem and so I waited for 9 months before Telus installed a port.   This was in Richmond BC.  Since I waited so long to get hooked up I lost the $200 rebate because by that time Telus had changed their rebate on the modem.  I only used the modem for a little while and there was no ADSL service where I moved to.

I am furious at Telus's remark saying they do not refund equipment purchased from other shops, it was Telus equipment who cares where I bought it!

--------------------------------------

More money for Telus to donate

Telus sees profit jump 21 per cent as costs drop
Vancouver Sun via - Reuters - August 6, 2010

Telus CEO Darren Entwistle speaks to shareholders at the company's annual general meeting in Vancouver on May 5, 2010.

OTTAWA — Vancouver-based Telus Corp. reported a 21-per-cent increase in quarterly profit on Friday, reflecting sharply reduced restructuring costs and lower capital spending at Canada's second-largest phone company.

Telus also trimmed its 2010 consolidated revenue forecast by 1-1.5 per cent and lowered its wireline revenue estimate by 2-3 per cent, while maintaining its wireline EBITDA estimate.

Telus, which competes with Rogers Communications and BCE, affirmed its 2010 forecasts for earnings per share, capital spending and consolidated EBITDA, along with its wireless revenue and EBITDA.

Desjardins Securities analyst Maher Yagi said the quarterly results were in line with expectations, though a strong wireless performance was bogged down by weaker wireline results.

"Overall, we continue to look for a better entry point, given the considerable share price appreciation experienced year-to-date and with the valuation gap discount with BCE having dissipated," he said in a note.

Telus shares, which have climbed about 19 per cent so far this year, were down 72 Canadian cents at C$40.81 on the Toronto Stock Exchange on Friday after the results were issued.

The company said quarterly wireless unit revenue grew by 6.2 per cent to C$1.2 billion. It added 124,000 wireless subscribers in the quarter, which Yagi said was sector-leading growth.

The average monthly revenue per user fell 1.9 per cent to C$57.47, but that was a smaller decrease than expected, Yagi said.

Telus said it added 109,000 higher-value postpaid wireless subscribers and that smartphone users now represent 25 percent of postpaid subscribers, up from 16 percent a year ago.

Wireline division revenue fell by 4.1 per cent to C$1.2 billion, reflecting declines in traditional local and long-distance revenue, Telus said.

Data revenue grew 5.1 per cent and Telus TV added 29,000 subscribers for a total customer base of 228,000.

The company said consolidated net profit rose to C$296 million, or 92 Canadian cents a share, in the second quarter, from C$244 million, or 77 Canadian cents a share, a year earlier.

Excluding tax-related adjustments, Telus said earnings rose to 89 Canadian cents a share from 77 Canadian cents.

Revenue rose one per cent to C$2.4 billion.

On average, analysts had expected earnings of 77 Canadian cents and revenue of C$2.4 billion, according to Thomson Reuters.

($1=$1.02 Canadian)

© Copyright (c) Reuters

---------------------------------------

MAY 2010

And if you want to NOT pay your Telus wireless stick bill, just don't pay it and maybe you won't have to pay?

Telus payment reminder bill has no amount owing showing on it, and on the back of the bill it says this:

Telus payment reminder bill page 1 of 2
Telus payment reminder bill page 1 of 2 shows no amount
click for larger page

 

Telus payment reminder bill page 2 of 2
Telus payment reminder bill shows that the amount showing is the amount owing , but there is no amount showing.
click for larger page

--------------------------------------

Is Telus pulling a sneaky?

We were cut off Telus high speed wireless internet stick service for being behind a month or more of payment and with no notice from Telus saying we would be cut off if no payment was received.  This notice shown below does not even tell us what the late amount owing is?  This notice only says we are late with payment and it does not say please call to make payment arrangements either.
Telus Mobility payment reminder does not mention how much payment this customer is behind by.  Isn't that strange?

Telus said if they cut you off, there is a $30 reconnection fee.  Wonder where it says this on Telus's website in the plan section or any other section, because we can't find it.  Telus told us they would not charge us the $30 reconnection fee this time since we were an unhappy customer and never received sufficient notice.  Well if there is a next time we want to at least be be forewarned about the charge unlike how we were warned this time with no warning.  We had no clue we were about to be cut off or that there is a $30 reconnection charge.

It was May 25, 2010 that $100 was paid towards Telus high speed wireless internet stick plan of $85.00 per month and we were behind payment by one month now.  On May 26, 2010 Telus cut us off and the wireless internet stick would no longer work.  We called Telus and it was as soon as Telus hooked us up again and the same day of May 26, 2010 that Telus supervisor assistant phoned asking why we were unhappy about Telus high speed wireless internet stick service.  Telus assistant said Telus supervisor saw this website.  Telus was told that the wireless internet service is overpriced for what it is and that we would prefer ADSL because we don't use the internet while travelling and because we don't own a laptop and that the wireless stick is the only service available at this residence besides satellite internet which we heard slows down if you go over your limit.  Telus said they would record this complaint saying that since there was no ADSL service available in the area and that we can only use the wireless stick to get high speed that Telus may consider a special price plan for customers in this type of situation, but that Telus couldn't promise anything.

On May 26, 2010 in this same conversation by telephone, Telus advised us that they reduced their wireless stick plan price in March 2010 from $85 per month to $65 per month for 5 GB data and that Telus will reduce our bill and backdate it to March 2010.  Thanks for the information two months later on May 26, 2010 Telus.  Meanwhile people are overpaying for two months are they? Its funny that we can't find the March 30, 2010 bill and its May 26, 2010 now.   Never do we loose bills.  We looked everywhere for the bill and can't seem to find it anywhere.  We did find the April 30, 2010 bill and it still says $85 per month and not $65 as shown below.

If Telus USB high speed wireless internet stick $85 LARGEST price plan was reduced to $65 in March 2010, then why does the bill for April 30, 2010 still say $85.  Check it out by clicking the pages below for larger print.

Page 1 of April 2010 Telus Mobility USB Wireless Internet Stick bill
click for larger print

 

Page 2 of April 2010 Telus Mobility USB Wireless Internet Stick bill
click for larger print

 

On May 26, 2010 Telus was informed that their USB high speed wireless internet stick does not get very good reception.  While watching a video, the video and sound is choppy.  We have an aluminum stove burner tucked around the wireless stick now to try and draw a better signal as Telus repair suggested, plus we also have a 6 foot USB extension on the stick to try and get it as high in the room as we can get it because the computer is in the lowest floor of the two story house and Telus told us it doesn't work well in basements.  Well this basement isn't really a basement but has 3 foot cement walls with two foot being below ground level and the other foot is above ground level.  We would call this the bottom floor and not a basement, but anyway.  If we move the wireless stick around, the signal changes to weaker or stronger.  It said somewhere that the stick should lay flat and that is kinda hard to do trying to hang it off the ceiling.  Telus new plan pricing is $65 per month for high speed wireless internet stick that only permits 5 GB and it is still too high a price to pay for what it is and what you get.  We would call it theft if it weren't legal!  Telus Mobility USB high speed wireless sick does not compare to Telus ADSL as you can see in the table a little farther below.

Then on May 27, 2010 Telus office of the President phoned to discuss the same thing I guess.  Not sure why they called again.  We reiterated that we wanted ADSL and so Telus said they would call back when they find out if ADSL will be available in the area and maybe when it will be installed or not installed.  We have been asking for ADSL since 2003.  When Telus called back a couple days later, Telus said they won't be bringing ADSL to our location.

-----------------------------------

And if Telus wireless stick believes we will take this webpage down if Telus can make us a happier customer after the fact, they are dead wrong, because we aren't forgetting what has happened in the past.  This customer didn't wait 6 months for Telus telephone landline service having to call the TV news station to finally get some service from Telus only to forget it ever happened.  This customer did not forget that they will be stuck with a useless wireless stick when another service provider shows up.  This customer WILL NEVER FORGET BEING OVERCHARGED by at least $20 per month from Oct 2009 until March 2010 that we will never see.  Just as soon as a new internet company comes along (as we have heard its coming), we will no longer be using Telus services.  Telus should have thought of how it treated its customers a long time ago.  We have been on Telus land line and internet service since about 2003 but nothing changed much until now?  I doubt any one of us in our subdivision have forgotten that there has been no high speed internet service until approx. Oct 2009 when ADSL has been available 5km's up the road for a long time already.  I know I won't forget that I paid twice as much for Telus high speed USB internet stick as what Telus ADSL costs, and that Telus couldn't charge me the same $85 per month for ADSL instead of Telus USB wireless internet stick.

-----------------------------------

As of May 27, 2010 when we looked at Telus website it said Telus ADSL High Speed with no contract and not bundled costs $22 per month for the first 6 months and then $50.00 per month thereafter, and you get 100 GB data per month compared to $65 per month on Telus high speed wireless stick plan that you are only permitted 5 GB data.  Telus must be hoping that you go over your 5 GB data limit on the wireless stick because they kept asking over the phone how much data was used.  Telus was told we didn't look lately and we don't care, we just want to be able to use the internet when we want, not when Telus gives us the best deal.  Telus was told that the internet was hardly used the one month and used lots the next.  If you go over the data limit allowed on your plan, it is 5 cents per MB and not GB like on Telus ADSL high speed internet plan.  There is 1024 MB per 1 GBSo in other words 1 GB = 1024 MB x .05 cents = $51.20 per each 1 GB over 5 GB data used on Telus USB high speed wireless stick plan before you start paying over and above Telus wireless plan cost.  Telus ADSL largest plan only charges $2.00 per GB over its 100 GB plan.

-------------------------------

Telus website on May 27, 2010 says Telus wireless home networking is included in Telus ADSL price plan, but as far as we know you received wireless home networking with Telus old high speed ADSL modems too .. that is if it is the same wireless home networking.  We can't see how this is something new that Telus is offering, if that is what Telus is trying to claim.  Buddy just down the road, has an older Telus ADSL modem and his vacation rental downstairs in this same house can get on the net if the vacation rental had a security key number from buddy upstairs.  Buddy's older modem had a built-in firewall too I think, but I can't say for sure now.

-------------------------------

TELUS says in newspaper article below"

"The typical ADSL connection can handle about three megabits of data per second, Jenkins explained. With our wireless cellular network, you can actually get speeds up to 21 megabits per second," he said. "So, it's actually better technology over a wireless network than what you traditionally get over copper cables."

Telus tells us that ADSL service in rural areas is too expensive.  TELUS TELLS US THAT WIRELESS INTERNET STICK IS FASTER THAN ADSL, BUT THAT IS NOT WHAT WE READ ABOUT THE SPEED OF OUR SIERRA USB WIRELESS STICK IN THE WIRELESS WATCHER SOFTWARE THAT GETS US ON TELUS WIRELESS NETWORK. See specs below.  Sierra Wireless stick link says Wireless download speed up to 3.1 Mbps and upload to 1.8 Mbps

Article from Okanagan Advertiser about why there is no ADSL service in rural areas and why Telus only wants to install wireless internet.  Telus admits that high speed wireless internet service costs its customers more than ADSL at between $100 - $200 per month and that the average user uses 5 GB per month which is the largest wireless internet stick plan that Telus provides.  Telus would have you think everyone is an average user and that nobody uses more than that.  Telus probably thinks that the best way for Telus to make money is to get people to go over their data limit and pay $51.20 per GB for it.  Wireless wouldn't be so bad if it were not so expensive.

-------------------------------

Telus USB high speed wireless internet stick key

VS

Telus high speed ADSL (phone line) internet plans

in BC

as of May 27, 2010

TELUS WIRELESS WATCHER SOFTWARE FOR THE SIERRA WIRELESS USB STICK (model 598) SAYS THE FOLLOWING

  Telus USB Wireless Internet Stick (largest wireless stick plan) Mobile High Speed 60 using the Sierra Wireless USB 598 wireless stick Telus ADSL Turbo
(Telus's largest ADSL plan)
Download Speed 1xEV-DO Rev. A coverage supports Internet connections with data rates up to 3.1 Mbps (downlink from the network). Average data rates are 450-800 kbps (downlink from the network). Actual speed depends on the network conditions.
(according to the "Help" section in Sierra Wireless Watcher software that came with Telus plan and the Sierra USB 598 internet stick in Oct 2009.)

1xEV-DO Rev. 0 coverage supports Internet connections with data rates up to 2.4 Mbps (downlink from the network). Average data rates are 400-700 kbps (downlink from the network). Actual speed depends on the network conditions.
(according to the "Help" section in Sierra Wireless Watcher software that came with Telus plan and the Sierra USB 598 internet stick in Oct 2009.)

10 - 15 Mbps
Monthly Plan
No Contract - No Bundle
$65 per month $22 per month for first 6 months/$50 per month after 6 months
Monthly Plan
No Contract - Bundled with Telus TV or something else Telus
don't see any bundled plans $17 per month for first 6 months/$45 per month after 6 months
Wireless home networking don't see any wireless home networking included
Internet security services don't see any internet security services included
Email Accounts at least one email that we know of, and it doesn't say here 10
Webspace doesn't say you get any webspace 100 MB included
Upload Speed 1xEV-DO Rev. A coverage supports Internet connections with data rates up to 1.8 Mbps (uplink to the network). Average data rates are 300-400 kbps (uplink to the network). Actual speed depends on the network conditions.
(according to the "Help" section in Sierra Wireless Watcher software that came with Telus plan and the Sierra USB 598 internet stick in Oct 2009.)

1xEV-DO Rev. 0 coverage supports Internet connections with data rates up to 153 kbps (uplink to the network). Average data rates are 40-80 kbps (uplink to the network). Actual speed depends on the network conditions.
(according to the "Help" section in Sierra Wireless Watcher software that came with Telus plan, the Sierra USB 598 internet stick in Oct 2009.)

Up to 1.0 Mbps
Download /Upload usage 5 GB per month with a monthly overage limit of 10 GB
5 cents per MB for additional data (so 1 GB = 1024 MB x .05 cents = $51.20 per each additional GB over 5 GB)
100 GB per month
$2 per additional GB
Pay-Per-Use Text Messaging 15 cents per sent or received text message

Premium messages are not included. An additional 10¢ charge will apply for each text message or attachment sent outside of Canada and the U.S. Text messages sent or received while roaming internationally will be charged at $0.60 per message.
FREE

here

--------------------------------------

This is an email we received, and thought we should post it here due to its graphic nature.

It takes 3 years to build up a business and the first year is the worst.  I am getting lots of business now and will start to see a profit and will be able to start making payments soon. .... as soon as I pay the property taxes, home insurance, commercial insurance, car insurance, pst bill, and I give Telus 1/4 of my income for phone, internet and our cell phones.

--------------------------------------

WARNING

This information below is now getting older, so some of the information we talk about Telus wireless and ADSL price plans are no longer valid.

You have to purchase Telus Mobility high speed wireless USB internet stick and then you choose an internet data plan to use the wireless USB key (stick) with.  You pay a one time fee to purchase the wireless stick if you want a one year plan and you get the stick for free on a 2 or 3 year plan when we looked on Dec 17, 2009.  You need to choose a lengthy plan or pay big dollars for the stick.  If you purchase the wireless stick and choose the one year plan you pay $129.99 (Dec 17, 2009) to purchase the stick.  We paid $49.99 on Oct 22, 2009 to purchase the Telus wireless mobile internet stick model 598 on a one year data plan.  Dec 2009, if you choose a two or three year data plan you can have the stick for free Telus Mobility website said.  In Oct 2009 Telus Mobility's wireless stick cost $79.99 on a two year plan and now Dec 17, 2009 you get the stick free with a 2 year plan.  It is cheaper for the stick if you choose a longer plan and so that is how Telus gets you staying on their plan longer.

One thing that we don't think is fair is that Telus sells us the wireless stick to try out their data plan, which we decided we could not afford after trying it out, and now we are stuck with Telus Mobility wireless internet stick we can't utilize for anything!  Its like having to buy Telus Mobility the bulldozer so we can pay Telus to landscape our yard and then when Telus Mobility is done, we are stuck with the bill for the bulldozer that we have no further use for!  What choice do we have but to try and sell the bulldozer when the contract is finished or when we fire Telus for their poor job, whichever comes first.

Well beware Telus Mobility would stick it to you for 2-3 years alright, if they can just get you to buy the stick and get you connected.  Telus Mobility will suck you in to start with, before you are really aware of how much DATA (data = surfing and downloading) you really use.  We didn't know we were going to use that much data, and Telus pretty much forced us to guess as that was the only option Telus gave us.  After you are hooked up its too late for you.  Telus Mobility told us it will cost us $200 to get out of the Telus Mobility 1 year data plan we choose and we are stuck with the stick, or sell the stick with the contract until we complained to the CCTS.  We were still in our trial period of 2 months and Telus said we can't get out of the contract now without paying a $200 penalty or selling the stick during our trial period????  That is not nice of Telus!

We can't afford Telus high speed wireless internet stick when we use closer to 8 GB of data in one month and Telus Mobility wireless internet stick largest plan only gives you 5 GB.   And to top it off, each MB after 5 GB costs 5 cents..... many 5 cents per MB really add up.

If you go over by 1 GB = 1024 MB = $51.20 per GB for overage

$51.20 for 1 GB overage on any of Telus Mobility wireless high speed usb mobile internet stick (key) data plans????

WE FEEL TELUS MOBILITY HIGH SPEED WIRELESS INTERNET STICK IS A RIP OFF BECAUSE THE LARGEST PLAN IS ONLY 5 GB DATA AND WE HAVE TO PAY $95 PER MONTH FOR THAT COMPARED TO 100 GB DATA WITH TELUS' ADSL PLAN

TELUS IS RIPPING US OFF BEING A RURAL CUSTOMER WHO HAS NO CHOICE IF WE WANT HIGH SPEED INTERNET
There is no other high speed internet available where we are, other than Telus wireless internet stick or satellite which we were told slows down if you go over your permitted alottment.  We don't want satellite either if they want to slow it down.  That is not what high speed is all about.  Although Telus ADSL high speed internet is available just 5 km's down the road, Telus said they won't install it in my subdivision because it costs too much.  Telus is so slow installing ADSL that 5 km's outside Armstrong BC just got hooked up to ADSL in the last year or so, although ADSL has been available in Richmond BC at least before 2002 and Telus has started rolling out its Digital TV subscription before they even have ADSL installed?  One thing at a time Telus ... please?  Sunwave.net high speed cable was the only high speed internet serving the outskirts of Armstrong at one point and then all you got with a sunwave.net email address was tons of junk mail.

And if that's not enough Telus Mobility charges $3.00 per MB roaming in the U.S. on their wireless mobile internet stick plan.


Telus ADSL plans costs between $20 to $58, and for Telus largest $58 per month ADSL plan you get a whole 100 GB of data and not just 5 GB of data like you do with Telus wireless internet stick LARGEST plan for $85 per month plus taxesTelus lowest cost ADSL plan permits 10 GB of data and their largest plan 100 GB, but
Telus Mobility's LARGEST wireless internet stick plan is $85 per month for 5 GB data + 5¢/mb for overage!

In case you don't know what ADSL is.  ADSL is high speed internet over the phone line.  You can talk on the phone at the same time as you are using the internet.

TELUS MOBILITY WIRELESS HIGH SPEED INTERNET STICK LARGEST PLAN ALLOWS YOU ONLY 5 GB DATA?

WE USED 5697.056 MB = 5.56 GB data (see bills below) in the first billing cycle that was an entire month, but we hardly used the internet!  We only watched a few U-Tube videos, did some upgrading, sent some emails, loaded this website, and surfed some.  Luckily the first two months are free if you go over the data that Telus allows you for the plan we choose at that time, and so we didn't have to pay for our overage we are about to tell you about.

Billing coincides with the first of the month, but we initiated our account on the 22 of the month.  Billing was pro rated from the 22 until the end of that first month.  Our first bill came with charges from the 22 of the month until the end of that month plus a whole new month.  Does this mean we used up our first unlimited usage month and we only have one unlimited usage month left, we hope not!  We are still not sure about this because we never went over after... kept it under the limit just in case.

To start with we didn't know what plan to choose so we chose the $60 per month data plan which allows us 3 GB data thinking that would be enough.  We soon found out we were totally wrong and maybe we should have picked the largest plan.

Sometime after Oct 22, 2009 when we signed up for Telus high speed wireless mobile internet stick, the $60 plan we purchased became the $65 plan as shown on Telus website.  We were still billed the $60 per month and our bill did not increase to $65.  There were no wireless stick plans available between $35 and $45 when we looked Dec 17, 2009.  Just $30, $35, $50, $60, $85 plans were available.  We have now upgraded to the $85 per month plan.  The bill comes to about $95 per month with all the taxes.  In March 2010 Telus reduced the $85 plan down to $65 per month, but it did not advise its customers of the plan price change, instead Telus still billed its customers $85 per month until they found out.

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We received our first bill which we were billed from the 22nd of the month when we signed up until the end of the following month.  This bill said we used 652.117 MB of data between Oct 22 and Oct 31, 2009.

652 MB = 0.64 GB

we did not go over our allowed data plan limit of 3 GB.

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It wasn't until the second bill that we found out how much we may go over our allowable 3 GB data usage.  The data we used between Nov 1, 2009 and Dec 1, 2009 showing on the bill Telus sent us was 5697 MB of data. 

5697 MB = 5.56 GB

We went over by 2.56 GB of data that first entire month billing period.  We were only allowed 3 GB

so

2.56 GB = 2621 MB x 5 cents = $131.05 plus the $60 per month plan = $191.05 month before taxes, and system access fee.

Luckily we were still on the first two months free for data we used over our allowance.

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Between Nov 16 and Dec 16 we used 8,000,857 kilobytes of data

8,000,857 KB = 7.6 GB data

minus our 3 GB allowable data plan = 4.6 GB over our allowable limit of 3 GB.

4.6 GB = 4710 MB

 4710 MB x 5 cents per MB = $235.50 + $60 plan

TOTAL = $295.50 month before taxes, system access fee, etc.

GB to MB calculator

GB to KB calculator

KB to GB calculator

We want Telus ADSL and screw the wireless internet stick.  We have a home base and don't want or need wireless, but Telus refuses to bring ADSL to us rural people whom only live 5 km's from where Telus already feeds its ADSL.  And in that way Telus can easily rip us rural area people off with the high price of this wireless internet.  I feel my home is helping to support business.

Who else do you know that wants to pay $295.50 to get high speed internet over $25 per month dial-up?

 

We would rather have ADSL and let business support themselves!

There were at least 20 properties in our subdivison of 40 homes that wanted high speed, but that is not enough for Telus, is what Telus told us.  Do we want to buy Telus equipment for their office we were questioned and then maybe Telus would think about it we were told, and that Telus equipment is expensive.  Well there are only 43 homes in the subdivision 5 km's up the road, and Telus Communications feeds its ADSL to that subdivision?  Why can't they bring ADSL here for 20 homes?

We have no choice but to pay for Telus or Rogers wireless high speed internet stick, or pay for satellite internet if we want high speed!  We were told that satellite slows down once you reach your data usage, so that is why we choose Telus.

And that is just what we think of Telus.... they are ripping us off!
No difference between Telus or Rogers ... they are both ripping customers off on their wireless plans!

There is Telus TV now, and rural people still don't have access to ADSL??????
Telus ADSL has been around at least 10 years already!

 

Our Telus Mobility wireless internet stick installed a small program on our computer automatically when we plugged it into our USB port on the computer.  This little program called "Sierra Wireless Watcher" is where you can check your data usage but it doesn't seem to work, and you have to log onto Telus website to see your true data usage.  Telus Mobility Sierra Wireless Watcher reported we used 4 GB on many different days, which is definitely not true!
 

If we choose the largest Telus Mobility plan and paid $85 per month for 5 GB of data we still would have been over by 2.6 GB data which is 2662 MB x 5¢/MB = $133 + $85 plan = $218
We would rather pay $58 per month for ADSL than pay approx. $300 per month for Telus's wireless high speed USB mobile internet stick!
 

(see real bills below)

One more thing is we paid $50 for Telus's wireless stick on a one year plan, and the stick can only be used through Telus.  Dec 10, 2009 Telus wireless internet stick is selling for $129.99 on a one year plan, plus you still have to choose a data plan.  Rogers was going to sell us a stick for $179 but Telus was cheaper at that time.  For these companies to require customers to buy and pay for the stick is like asking a landowner to buy the bulldozer so the hired company can excavate!

Another thing is look at your data usage, we were sent a text message and we are not on a cell phone but an internet stick!

Just checked data usage and from Nov 16 - Dec 16 we used 8,000,857 kilobytes = 7.6 GB

If you want to know your internet usage before you get rooked, there are software programs you can try like this one that measures bandwidth usage for cable internet.  We did not try this software so not sure how well it works but you could try it.

If we cancel the contract with Telus Mobility, Telus just made $200 and sold a stick, sticking it to the customer ... and how many customers will this happen too?  It is better for us to pay a one time fee of $200 to dissolve the contract than $200 per month and more to continue to use the Telus Mobility high speed wireless internet stick.  We are going to have to go back to dial-up internet.  How much money do you think Telus will make off its wireless mobile stick to support its brand new cellular wireless EVDO A network which runs both cell phone and wireless mobile internet stick?  Who is subsidizing who here?

Telus Mobility charges per minute for the cell phone, but charges nothing per minute for data but instead charges by MB or GB for the internet.   With Telus Mobility wireless mobile internet stick, you can leave your internet hooked up all day and if you don't surf or download, including updates, etc it doesn't cost you money, as Telus Mobility does not charge you for time but instead charges you for data you download like pictures and things you see on a web page when you are surfing the web.

It's just not right!

For us, it would be much cheaper to pay the $200 and get out of Telus Mobility contract!

What do you think?

Tell us what you think of Telus Mobility wireless high speed USB mobile internet key by filling out the form nearer the bottom of this web page!

 

 

ACTUAL BILLS FROM TELUS

(click each page below to read larger print)

First Bill page 1 of 2

 

First Bill page 1 of 2

Notice how we were charged a system access fee.  Telus is not charging this system access fee anymore but instead raised the cost of the plan to help cover it.  Could it be because people are starting a class action lawsuit in regards to system access fees?  You may want to join this class action lawsuit yourself ... click here if you want to know more about the class action lawsuit in regards to system access fees.

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Second Bill page 1 of 3

 

Second Bill page 2 of 3
Telus Mobility $60 per month high speed wireless internet data USB stick plan is now $65 per month Dec 17, 2009

 

Second Bill page 3 of 3
Make sure you read the fine print of the bill as you cannot complain about your bill after 1 month.
Make sure you read the fine print of the bill as you cannot complain about your bill after 1 month.

Make sure you read the fine print (above).

 

ACTUAL BILL TO PURCHASE TELUS HIGH SPEED INTERNET STICK OCT 2009.

This bill shows the cost to purchase the Telus Mobility wireless internet stick was $49.99 on a one year data plan back on October 22, 2009, but on Dec 17, 2009 Telus website says the stick now costs $129 on a one year data plan.  We think its because Telus would rather you not choose that plan.  We bet Telus changed the price of the stick so that you will choose and get sucked into the 2 and 3 year plans.  Don't get rooked.  Know your usage before you sign anything.
Telus high speed wireless internet stick bill $49.99

 

 

BEWARE FURTHER

Once you start using your internet stick you are locked into your contract unless you pay early termination fees.

Understand how much it may cost you if you decide to terminate your contract early.
BEWARE... once you start using the stick you are locked into your contract.
This contract talks about a phone when Telus Mobility only sold a high speed wireless internet stick?
We wonder if this contract can even be legal when it talks about a phone of which we did not receive.  Is the internet stick considered a phone?

 

*As with all wireless technologies, actual speed may vary due to the device being used, network congestion, distance from the cell site, local conditions and other factors.

 

Here is one folding booklet offer we saw when we signed up for Telus Mobility high speed wireless internet stick also called Telus Mobility Mobile Internet Key.  This offer came in the Canada Post mailbox.

(click cow to see larger print)

Telus Mobility high speed wireless mobile internet stick is $79.99 on a 2 year plan after we paid $49 for Telus wireless internet stick on a one year plan Oct 22, 2009??  This offer is good till Dec 31, 2009 it says.

 

This same folding booklet that came in the mail is advertising Telus wireless high speed mobile internet key on a 2 year contract for $79.99.  it looks like Telus changed the terms before this contract offer ended Dec 31, 2009 and now offers the stick free on a 2 year contract.  With no contract term, Telus wireless stick costs $249.00 according to this booklet.

The USB stick we received from Telus was the Sierra 598 USB stick similar in looks to the one in the photo above.

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Then on the other hand when you don't use Telus Mobility Wireless Internet Stick service much in a month, you are still paying the same high fee.  We only used 2006.737 MB = 1.959704102 GB = $95 in Feb 2010 but are paying for 5 GB and paying the entire $95 for it.

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Here is the latest bill below from Feb 2010

Notice there is no more system access fee!

Sign up and join the class action lawsuit against Cellular System Access Fees

 

Page 1 of 3
Telus Mobility Wireless Stick Feb 2010 bill shows no more system access fee. Page 1 of 3 pages
Notice it says in the upper right corner that you can complain to the CCTS in regards to Telus Wireless USB stick.

 

Page 3 of 3
Feb 2010 Telus Mobility Wireless Internet Stick bill shows we only used 1.9 GB data that month.  Page 3 of 3 pages
This portion of the Telus Wireless USB Stick bill shows we only used 1.96 GB (rounded up) data in Feb 2010, but are paying for 5 GB data.
2006.737 MB = 1.959704102 GB

MB to GB calculator

 

Page 2 of 3

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Rogers wireless mobile internet "Rocket Stick" on Dec 17, 2009 cost $24.99 on select 1 year plans.

Rogers wireless Rocket Stick data plans are only charging 3 cents per MB for overage unlike Telus Mobility charging 5 cents per MB for overage.

Rogers offers first 2 months data with no overage charges: Choose a data plan, then use your device for 2 months so you can monitor your usage and choose the right plan for your needs.

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Did you know that ROGERS OFFERS

THREE DIFFERENT Rogers "Rocket Sticks" are available.  The fastest having download speeds up to 21.6 Mbps on the Rogers HSPA+ network (stick costing $74.99 on select 3 year plans), and the next lowest download speed being 7.2 Mbps with the Rocket stick costing $0.0 on select 3 year terms.  This information may have changed by the time you read this, but this is what we read on Dec 17, 2009

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Telus Mobility high speed wireless mobile internet USB key speeds are the following:

Telus Mobility wireless high speed internet mobile stick says it has broadband (cable internet) like speeds here.  Don't see it anywhere on the contract how fast Telus Mobility wireless mobile internet stick is... it just says "EVDO 3GC dynamic user" on the contract.  What does that mean ... pull the wool over your eyes, find out how fast the wireless network is at supper time like we did?

When we click on the program that automatically installs when you plug Telus Mobility wireless high speed internet stick into the USB port on the computer it says  "1 x service available, EvDO Rev. A dormant" and if we click beside that spot that says 1x and click on the other spot that says EVDO, it says "1 x service connected, EvDO Rev A connected"  ... not sure what that means except we do know that the 1x network is Telus Mobility older network and EvDO is the newer faster Telus Mobility network.  We also know our internet seems to slow down around supper time and later trying to load Telus Mobility own website.

DISCLAIMER:  We are not asking you not to purchase Telus Mobility or Rogers services.  We just want you to be aware of what you may run into before you run head first into a brick wall is all!

When we told Telus Mobility customer service we felt ripped off getting sucked into the wireless internet thing at $60 per moth Telus customer service rep. said Telus wouldn't do anything about it and would that be all?

Well Telus Mobility, no that is not all... this web page went up, we hope to your disadvantage!

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SAY GOOD RiDDance to Cell Phone System Access Fees!

Ya Right!  Telus is still charging us the system access fee December 2009!

Goodbye to cellphone system access fees?
By Peter Nowak, CBC News - Tuesday, November 4, 2008

Fido currently charges postpaid customers a system access fee of $6.95 a month. (J.P. Moczulski/Canadian Press)The cellphone system access fee may be heading toward extinction with reports that Rogers Communications Inc. is relaunching its Fido discount brand without the hated charge.

The Toronto-based company will relaunch Fido on Tuesday, according to the National Post, with new plans and a new logo. Rogers will also scrap the $6.95 monthly system access fee on postpaid customers. Prepaid Rogers and Fido customers already do not pay the fee.

Liz Hamilton, a spokesperson for Rogers, declined to comment.

"We don't predict future pricing either on specific plans or rate cards," she said.

Industry observers said the company's move is likely to spell the end of the system access fee, which is thoroughly hated by consumers.

"It's the No. 1 complaint about cellphones," said John Lawford, counsel for the Public Interest Advocacy Centre. "People are getting a little more traction with their pushback in a lot of telecom issues now.… We just might see the end of it. We'll see them slowly disappear."

Lawford warned, however, that the removal of the fee may not necessarily translate into lower monthly bills. At the very least, he said, the bills will be more transparent and easier to understand.

"If their bill isn't split into a thousand pieces, people will be able to see that," he said.

The relaunch would be an effort to head off increased competition from new cellphone providers that are starting up across Canada next year. Toronto-based Globalive Communications Inc., which operates long-distance and internet provider Yak, has announced it will launch a network across the country except in Quebec, in the second half of 2009.

Montreal-based Quebecor Inc. has also announced it will launch a network servicing Quebec through its Vidéotron subsidiary within 12 to 18 months.

Another newcomer — BMV Holdings, a firm backed by several high-profile investors — last week said it will roll out service next year to Ontario and Quebec.

Halifax-based Bragg Communications Inc., which operates cable provider Eastlink, is also expected to announce its own cellphone network in a few weeks. Toronto entrepreneur John Bitove may also launch service in major Canadian cities through his company Data & Audio-Visual Enterprises.

All of the newcomers won spectrum during the government's auction of airwaves this summer. All are expected to offer lower-cost services than Canada's existing three national players, Rogers, Bell Canada Inc. and Telus Corp., and none will charge customers a system access fee. BMV, for example, last week said it will offer unlimited talk and text service for $40 a month with no additional fees.

The market is set to go from what the government last year deemed uncompetitive to crowded next year, and existing providers are being forced to lower prices and make services more transparent to prevent an exodus of customers when the newcomers launch.

Telus scrapped fee with Koodo
Vancouver-based Telus was the first major provider to scrap the system access fee for postpaid customers when it launched its discount brand Koodo in March. The company still charges the $6.95 fee to its own Telus-branded postpaid customers, as does Rogers with its core offering.

Bell charges all of its customers system access fees on its core and Solo discount brands, ranging from $3.95 for prepaid service to $8.95 on some postpaid plans.

Julie Smithers, a spokesperson for the company, would not comment on whether the company had any plans to drop its fees.

"We'll always be competitive in our markets," she said. "But we don't comment on future plans."

The Montreal-based company on Monday announced it would allow customers to carry over unused minutes from one month to the next, although the feature is only available to customers who sign a three-year contract before the end of the year.

A number of smaller airtime resellers, including Virgin Mobile and President's Choice, also do not charge a system access fee.

Canada's existing cellphone companies — Rogers, Bell and Telus, as well as MTS Allstream and SaskTel — are currently embroiled in a class-action lawsuit over system access fees. Regina-based lawyer Tony Merchant claims the companies have misrepresented the charges as government-mandated fees for years and is seeking a repayment of nearly $20 billion. Merchant's lawsuit was certified as a class action last year and is still before the courts.

The fee began as a government licensing charge in the 1980s to cellphone providers for using public airwaves. In 1986, the government transferred the collection of the fee to cellphone providers, who were to incorporate them into their monthly charges. Instead, the carriers opted to keep them separate.

The cellphone companies say the charges, which no other carriers in the world break out separately, are for ongoing maintenance and investment in their networks.

Merchant also this summer launched another class-action against the cellphone companies for their 911 fees. The companies are required to collect this fee by Canadian Radio-television and Telecommunications Commission, but the mandated rate is a maximum of 11.5 cents per month.

The carriers, which are charging 95 cents, are therefore profiting from a government-mandated charge, Merchant says.

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911 call centre operators can now instantly access a caller’s cellphone number and the location of the cellphone tower nearest to the caller. Using this information, emergency responders are only able to determine if a caller is in a sector within the area served by the tower, which could be a radius of up to four kilometres from the tower in urban areas and 20 kilometres in rural areas.

Feb 1, 2010 new enhanced features will make use of wireless-location technologies to greatly improve the ability of emergency responders to locate a person using a cellphone to call 911.  For instance, wireless service providers can use Global Positioning System (GPS) or triangulation technology and then automatically transmit the caller’s location to the call centre operator. This will allow emergency responders to determine a caller’s location generally within a radius of 10 to 300 metres from the cellphone.  NOT ALL CELL PHONES ARE GPS CAPABLE.

Even if your cell phone does not have any pre-paid minutes or a service plan, you will still be able to dial 911 in an emergency situation. However, you will receive wireless 911 services as they exist today. Emergency responders will not be able to use the enhanced features to determine your location with a greater degree of accuracy.

http://www.crtc.gc.ca/eng/info_sht/t1035.htm

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In the Wireless Watcher software that comes with Telus wireless high speed mobile stick (Sierra USB 598) it says the following:

High-speed data connections
1xEV-DO Rev. A coverage supports Internet connections with data rates up to 3.1 Mbps (downlink from the network) and 1.8 Mbps (uplink to the network). Average data rates are 450-800 kbps (downlink from the network) and 300-400 kbps (uplink to the network). Actual speed depends on the network conditions.

1xEV-DO Rev. 0 coverage supports Internet connections with data rates up to 2.4 Mbps (downlink from the network) and 153 kbps (uplink to the network). Average data rates are 400-700 kbps (downlink from the network) and 40-80 kbps (uplink to the network). Actual speed depends on the network conditions.

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Why is my Sierra Wireless modem locked?
 
Some service providers configure their GSM Sierra Wireless modems during the factory calibration process for use only on their networks. Sierra Wireless modems that are configured this way (MEP locked) will work only with SIM cards from their parent service provider.

Mobile Equipment Personalization (MEP) is a GSM feature that restricts the use of mobile equipment to specific SIMs.
An MEP code may be used to remove the lock, allowing SIM cards from any service provider to be used in the Sierra Wireless modem.
If you would like to use your GSM Sierra Wireless modem with a different service provider, you must obtain the Sierra Wireless modem’s MEP code from the service provider that sold you the Sierra Wireless modem.

NOTE: Sierra Wireless cannot provide you with an MEP code.

For example, you may have an AT&T modem made by Sierra Wireless and see that it is locked to work with AT&T SIM card. The AT&T Communication Manager displays a message such as “Wireless device is locked.”

If you would like to use a T-mobile SIM card or you’re traveling to Europe and want to use a local SIM card, you would need to contact AT&T support and request a subsidy unlock code ( MEP code) from them.

You can order an unlocked Sierra Wireless modem directly from the Sierra Wireless web site:

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The CRTC does not take complaints about wireless and cell phone services, but the CRTC's website has information about where you can complain about your cell phone or wireless service.

We sent a complaint to the Commissioner for Complaints for Telecommunications Services (CCTS) and they have responded.  We sent further information.  Then Telus called to offer us out of the contract.  We told Telus we didn't want out of the contract because we wanted high speed ADSL internet and that the only other internet available here is dialup or satellite.  We told Telus we wanted ADSL again.  I don't know how many times over the last 7 years or so we have asked Telus for ADSL.  We even trying to send Telus a petition with 20 homes signatures from one subdivision, which Telus said they had no address to send the petition to.  That was the end of the conversation with Telus and then we received an email from CCTS to wait.  Since then we read about Telus donations in the newspaper and so send another email to CCTS about these donation as an addition to the same complaint.  We are waiting to hear back now.  By the way Telus would not give back the cost of the USB stick, but would only allow us out of the contract.  Gee I guess I should buy the guys bulldozer too when he comes to excavate my land too??  What good is this stick to me if I am not on Telus services?  Telus should be the one to offer the stick for free so that people can use their service and when someone doesn't need the stick anymore it can be reused through Telus.  I don't know how the charge for the USB key can ever be legal, except that somewhere down the road the system failed.

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Check out this $5,000 bill complaint due to using Telus wireless internet stick in the USA.

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And could your Telus service be expensive, because Telus may be donating your bill money to charity?

Food bank to benefit from wildfire funds - Photo
Castanet.net by Wayne Moore - Story: 54491 - May 12, 2010

The Westside Community Food Bank is about to receive nearly $25,000, thanks to funds raised during the 2009 wildfires.

A cheque for $3,164 will be turned over to the food bank through proceeds of commemorative t-shirts from the 2009 West Kelowna complex fires.

T-shirts have been sold by the West Kelowna Fire Department.

Proceeds to date total $3,164, monies which will be turned over to the food bank.

Fire Chief Wayne Schnitzler, told council 765 t-shirts are left to sell. He says if all of the shirts sell for the $20 price, that would mean another $15,300 for the food bank.

T-shirts are still being sold through the fire hall, municipal hall office and will also be available at various events throughout the community and around the valley.

Meantime, Mayor Doug Findlater told council nearly $22,000 remaining in the Fire Relief Trust Fund will also be turned over to the food bank.

"This is the balance of the Fire Relief Trust Fund of donations that was provided last summer. The Red Cross and community committee that administered those funds made a determination that it should go to the food bank," says Findlater.

"The two largest donors which are the Telus Community Ambassadors and the West Vancouver Police Department, have also indicated they in fact support these funds being given to the food bank."

Mayor Findlater will present a cheque representing the balance of donations to the trust fund to the food bank Thursday afternoon at the food bank office.

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Here is a bunch of complaints about Telus Mobility on the Complaints Board website.

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Text Messaging - Bell/Telus Mobility National Class Actions

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LOL SASKATCHEWAN TRIUMPHS OVER NEW YORK

After having dug to a depth of 10 meters last year, scientists in New York State found traces of copper wire dating back 100 years and came to the conclusion that their ancestors already had a telephone network more than 100 years ago.

Not to be outdone by New Yorkers, California scientists dug to a depth of 20 meters and, shortly after, the L.A. Times wrote: “California archaeologists have found traces of 200 year old copper wire and have concluded that their ancestors already had an advanced high-tech communications network a hundred years earlier than the New Yorkers.”

One week later, the Moose Jaw Times Herald in Saskatchewan reported the following: “After digging as deep as 30 meters in sagebrush fields near Moose Jaw, Ole Karbaluski, a self-taught archaeologist, reported that he found……absolutely nothing. Ole has therefore concluded that 300 years ago, Saskatchewan had already gone wireless.”

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